Conflict in interpersonal

communication

By

Isma wajid

Outlines

• What is conflict?

• Source of conflict?

• Outcomes of conflict

• Responses to conflict

• Activity

Definition of conflict

• An expressed struggle

• Incompatible goals, scares resources and interfence from others

Types of conflict

• Substantive : task orientated dealing with organizational goals product and

service systems

• Emotional conflict : clash of personalities , anger ,mistrust, fear etc

Defination of conflict in interpersonal context

• ATTITUDE ….. MONEY…..RELATIONSHIP

• IN ORGANIZATIONAL CONTEXT

• Goals…. Product ….survices …. system

Sources of conflict

• Resources

• Styles

• perception

• goals

• pressure

• Roles

• Values

• policies

Outcomes of conflict

Negetive positive

Interfernce communication Generate new ideas

Reduce group choesian Bring up new or old problems

Enhance the diffrences between people Know better each other

Lost resources Feelings of belonging

Insufficiant/ delyed info Stimulate changes

Tasks become secondary Improve the quality of decision making

Conflict resolution communication

management

Activity

What you will choose ?