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Dr. Pankaj KhareMarch 2014

Communication in presentations

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in this session

We shall learn - Sending Messages

Verbal messages Nonverbal messages Para-verbal messages The importance of

consistency

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Pre-session exercises

Make Group of two and ask them to pick Scenarios given and role-play: Scenario 1

Discussions between a Marketing Executive and a Client - Marketing a NEW Product

Scenario 2 Interview of a Political Leader by a TV

Media Correspondent - Party’s position in forthcoming general elections in India

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Pre-session exercises

Scenario 3 Discussions between two colleagues -

Organizing an International Conference’s Inaugural Session

Scenario 4 Argument between Father and Son - Son

wishes to buy a SmartPhone. Scenario 5

An employee is trying to convince HR Manager for Salary hike

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what is communication?

Chip Rose says:Language to communicate,To express ourselves,To Get our ideas across, and To connect with the person

to whom we are speaking.

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what is communication?

“When a relationship is working, the act of communicating seems to flow relatively effortlessly.

When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand."

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sending messagesThree components

Verbal Messages - the words we choose

Paraverbal Messages - how we say the words

Nonverbal Messages - our body language

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verbal messagesUse of language to communicate brief, succinct, organized free of jargon do not create resistanceBarriers critical, blaming, judgmental or

harsh words rambling, unorganized speech -

tedious and discouraging

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non-verbal messages

messages we send through our posture, gestures, facial expression, and spatial distance account for 55%

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non-verbal messages

primary way to communicate emotions

facial expression postures and gestures

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non-verbal messages

Movie 2Movie 3

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para-verbal messages

refers to the messages that we transmit through tone, pitch, and pacing

of our voices

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para-verbal messages

Professor Mehrabian states –paraverbal message

accounts for approximately 38% of what is communicated to someone.

A sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice. Example

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consistencyconsistent (judicious-mix)

verbal, paraverbal and nonverbal messages

conflicting VPN information - the nonverbal information tends to be believed. Example :

through a clenched jaw, hard eyes, and steely voice, telling you they're not mad. Which are you likely to believe? What you see or what you hear?

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receiving messagesListeningPhysical attention to the speaker

Speaker's nonverbal messages

Attention to the words and feelings

Reflective listening skills

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barriers – verbal communication

Barriers are which reduces/stops/ destructs communication

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barriers – verbal communication

Attacking (interrogating, criticizing, blaming, shaming)Example :

From what I can see, you don't have the training to teach a child

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barriers – verbal communication

Attacking (interrogating, criticizing, blaming, shaming)Example :"If you were doing your job and supervising Sunita in the lunch time we probably wouldn't be in this situation, would we?"

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barriers – verbal communication

You Messages(moralizing, preaching, advising, diagnosing (interrogating, criticizing, blaming, shaming))

Example :"You don't seem to understand how important it is for your child to get this help. Don't you see that he's well on his way to becoming a sociopath?"

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barriers – verbal communication

Showing Power (ordering, threatening, commanding, directing)

Example :"If you don't voluntarily agree to this evaluation we can take you to due process. Go ahead and file a complaint if you want to."

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barriers – verbal communication

Showing Power (ordering, threatening, commanding, directing)

Example :"I'm going to write a letter of complaint to the superintendent and have this in your file if you don't stop humiliating my son in front of his classmates. I know my rights."

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barriers – non-verbal communicationFlashing or rolling eyesQuick or slow movementsArms crossed, legs crossedGestures made with

exasperationSlouching, hunching overPoor personal careDoodlingStaring at people or avoiding

eye contactExcessive fidgeting with

materials

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effective communication

SummarizingIt is two way.It involves active listening.It reflects the accountability

of speaker and listener.It utilizes feedback.It is free of stress.It is clear.

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Basics of communicationKnow what communication

really isCommunication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships.

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Basics of communicationHave courage to say what

you think

Be confident in knowing that you can make worthwhile contributions to conversation.

Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings Practice

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engaging your audience

1. Eye contact must have an eye contact with every

person so that you could deliver persuasively to every one.

2. Be Entertaining speech should be informative and

interesting instead of reciting dry facts try to

add humor but, try not to be funny at serious

matters.

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engaging your audience

3. Use gestures Make your whole body talk Don’t plan in advance

4. Manifest constructive attitudes

Choose to be honest, patient, optimistic, sincere, respectful, and accepting of others

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engaging your audience

5. Slow down not try to complete speech in rush. consciously control speed give appropriate pauses

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• Think according to the audience point of view.

• Use ‘What is in it for me’ (WIIFM)’ approach to collect the material.

Consider yourself as audience

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TipsPlan in advances what you want to

sayUse simple and clear languageHave varietyUse adequate examples and

explanationsBe clear about what you are sayingUse body language

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TipsTry to bring variety in the

way you use your voiceUse an interactive approach

wherever possibleAvoid rigidity in executionUnderstand the learner and

treat the content according to their needs

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A presentation by

Thankspkhare@ignou.ac.in