Communication

Prepared by

Rajveer Bhaskar,Assistant ProfessorRCPIPER, Shirpur, M.S.

Communication

Latin word – communis (common) An exchange of idea, facts, opinions or

emotions to create mutual understanding. Nature of communication:1. Pervasive function2. Continuous process3. Mutual understanding4. Two way process

The Communication Process and Communication Barriers

Communication process – Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback.

The Process of Communication

The Process of Communication

How may the sender How may the sender encode a message?encode a message?

Verbally or nonverbally. By speaking, writing, gesturing.

What kinds of channels What kinds of channels carry messages?carry messages?

Letters, e-mail, IM, memos, TV, telephone, voice, body. Others?

The Process of Communication

How does a receiver How does a receiver decode a message?decode a message?

Hearing, reading, observing

When is communication When is communication successful?successful?

When a message is understood as the sender intended it to be.

How can a How can a communicator provide communicator provide for feedback?for feedback?

Ask questions, check reactions, don’t dominate the exchange.

Barriers/Limitations of Communication

Physical Physical barriersbarriers

hearing disabilities, noisy surroundings

Psychological Psychological barriersbarriers

tuning out ideas that counter our values

Language Language problemsproblems

unfamiliar or changed words

Nonverbal Nonverbal distractionsdistractions

mannerisms, appearance

Barriers to Communication

5-8

Thought speedThought speed our minds process thoughts faster than speakers say them

Faking Faking attentionattention

pretending to listen

GrandstandingGrandstanding talking all the time or listening only for the next pause

Gender Conversation Differences

Men and women converse for different reasons.

Men tend to talk to emphasize status. Women tend to talk to create

connections and develop relations.

Role/significance of communication

Planning & decision making Implementation of plans Motivation & morale Human relations Training & development Coordination Public relation

Channel of communication

Route through which information flow Formal – institutionally determined and

related with the status of sender and receiver. Deliberately created to regulate flow of

information in orderly manner. 1. Downward communication2. Upward communication3. Horizontal communication4. Diagonal communication

Channel of communication

Informal communication (grapevine)1. Informal & inter personal2. Information passes to all direction3. Flexible & faster4. Nobody can be held responsible for it5. Gossips & rumours

Communication media

Oral Written1. Clarity of thought2. Simplicity3. Brevity (brief)4. Completeness5. Correctness6. Empathy (projection on receiver’s position)7. Pretesting Nonverbal(Gestural)

Communication network

Circle network – Greater satisfaction, noisy, slow, unorganized

Chain network – order from one superior, inflexible

Wheel network – all communication passes through center person, fast but autocratic

All channel network – free flow of information, highest satisfaction but unstructured

Barrier to communication

Organizational Status Semantic Inattention Perceptual Information overload Premature evaluation Channel distortion

Effective communication

Clarity Completeness Brevity Timeliness Compassion Integrity Compassion Feedback Attention Strategic use of grapevine