Communication

COMMUNICATI NDIAMOND GLASSCAMBODIAN

MEKONG UNIVERSITY

INTRODUCTION TO BUSINRES INSIGHTS ENB202

LECTURER: MR. LONG BUNTENGTUTOR: MR. KHUN SOKANG


MEKONG UNIVERSITY

GROUP MEMBERS

HIN BUNMY ID: 1256100414KEANG SONITA ID: 1256100568

HOUT SOCHEATA ID: 1257100684LY PANHA ID: 1257100637LENG CHANVORLEAK ID: 1257100636HUL BYNETH ID: 1256100409

LAOCHAN SOVANSELA ID: 1257100533CHET KANHCHNA ID: 1256111727


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INTERPERSONAL COMMUNICATION

ONE-WAY VS TWO-WAY COMMUNICATION

MIXED SIGNALS AND MISPERCEPTION

ORAL AND WRITTEN CHANNELS

ELECTRONIC MEDIA

COMMUNICATION NETWORK

MEDIA RICHNESS


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ONE-WAY VS TWO-WAY COMMUNICATION

SENDER

1. INTENDED MEANING

2. ENCODING

10. PERCEIVED MEANING

9. DECODING

RECEIVER

RECIEVER

4. DECODING

5. PERCEIVEDMEANING

SENDER

6. INTENDED MEANING

7. ENCORDING

PERSON A PERSON B

ONE-WAYCOMMUNICATION TWO-WAY

COMMUNICATION

IF B SENDS

FEEDBAK TO A

3. COMMUNICATIONCHANEL

4. COMMUNICATIONCHANEL


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MIXED SIGNALS AND MISPERCEPTIONMixed signals and Misperception: common thread underlying the discussion so far is that people’s perception can undermine attempts to communicate. People do not pay attention to everything going on around them. They inadvertently send mixed signal that can undermine the intended messages.


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ORAL AND WRITTEN CHANNELSOral communication includes face-to-face discussion, telephone conversations, and formal presentations and speeches. Oral communication is more persuasive and sometime less expensive than written.Written communication includes memos, letters, reports, computer files, and other written documents. In written communication have two reasons


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ELECTRONIC MEDIA


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COMMUNICATION NETWORK

CENTRALIZED DECENTRALIZED


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MEDIA RICHNESS

Media Richness is the degree to which a communication channel conveys information.


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IMPROVING COMMUNICATION SKILLS

IMPROVING SENDER SKILLS

NONVERBAL SKILLS

IMPROVING RECEIVER SKILLS

EFFECTIVE SUPERVISION


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IMPROVEING SENDER SKILLS

Persuasive Presentation

Skill Writing Skills Language


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NONVERBAL SKILLS


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IMPROVING RECEIVER SKILLS

There are tree ways that important for Improving Receiver Skills

LISTENING READING OBSERVING


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EFFECTIVE SUPERVISION Communicate more information Sensitive to people’s feeling and needs


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ORGANIZATIONAL COMMUNICATION

DOWNWARD COMMUNICATION

UPWARD COMMUNICATION

HORIZONTAL COMMUNICATION

INFORMAL COMMUNICATION

BOUNDARYLESSNESS


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DOWNWARD COMMUNICATION Downward communication :

information that flows from higher level to lower levels in the organization hierarchy.

Coaching is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Open-book management is the practice of sharing with employees at all levels of the organization vital information previously meant for management’s eyes only.

100% BOARD

63% VICE

PRESIDENTS

56% GENERAL MANAGERS

40% PLANT MANAGER

30% SUPERVISORS

20% WORKER


MEKONG UNIVERSITY

UPWARD COMMUNICATIONUpward Communication: Information that flow from lower to higher level in the organization’s hierarchy and it is important for several reasons.

Managing Upward Communication: General useful information from below require doing two things:•Managers should facilitate upward communication•Useful Upward Communication must be reinforced and not punished.


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HORIZONTAL COMMUNICATION

Horizontal Communication: Information shared among people on the same hierarchical level.


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INFORMAL COMMUNICATIONInformal communication: is more unofficial such as people gossip; employees complain about their boss; people talk about their favorite; work teams tell new comers how to get by.The grapevine: is the social networks of informal communications that help people interpret the organization, translates management’s formal messages into “employee language” and conveys information that the formal system leaves unsaid.


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BOUNDARYLESSNESSBoundaries: psychological if not physical-exist between different organizational level, units, and organizations and external stakeholders.Boundaryless organization: Organization in which there are no barrier to information flow. Such as ideas, information, decisions, and actions moves to where they are most needed that organization as a whole functions far better than as separate parts.


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THANKS

THE END

Education

Communication