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If people are given the right tools and the right environment, will hey spontaneously collaborate and share knowledge? Why do some people find it difficult to share and collaborate? Would incentives and rewards make a difference? These and similar issues are explored in this presentation given at the recent Knowledge and Innovation Network (KIN) Summer Workshop.
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Collaborative Behaviours
KIN Summer Workshop 2012
Stephen DaleKIN Associate
Sunday, 1 July 2012
Twitter: @stephendale
Collaborative Behaviours
• What?
• Why?
• Technologies
• Culture
• Obstacles
• Rewards and Incentives
• The most important requirement? _ _ _ _ _
• The ART of collaboration
Sunday, 1 July 2012
Twitter: @stephendale
What is ‘Collaboration’?1. The act of working with another or others on a joint
project
2. Something created by working jointly with another or others
3.The act of cooperating as a traitor, especially with an enemy occupying one's own country
Or.... Collaboration is when individuals or groups
work together, combining their strengths
and negating each others weaknesses to
accomplish a set of goals.
Sunday, 1 July 2012
Twitter: @stephendale
Peer to Peer Collaboration
Motivators:•Competence•Autonomy•Relatedness (knowing what you are doing is appreciated by others)
Source: Dr Stephen Clulow, Founder: Action for Innovation
Sunday, 1 July 2012
Twitter: @stephendale
Group Collaboration has multiple, overlapping dimensions
Source: Netstrategyjmc http://netjmc.com
Workforce
Clients, Partners, Stakeholders
Public
Managedauthoritative,
stable, referenceREFER, DO
Structured Collaborationcreative, coordinated, goal-oriented.
WORK, CREATE
Social Collaboration(real-time, constant, unpredictable)
DISCOVER, DISCUSS
Motivators:•Pleasure•To feel an active participation•A wish to be recognised
Source: “Making is Connecting” by David Gauntlet
Sunday, 1 July 2012
Twitter: @stephendale
Why Collaborate?• Networked professionals can no longer rest on their
past accomplishments while their fields of knowledge change and grow.
• In a complex world emergent practices must be continuously developed through cooperation and collaboration. The lone expert is at a disadvantage; He/she cannot learn and adapt as fast as a cooperative network.
• Effective organisational collaboration comes about when workers regularly narrate their work within a structure that encourages transparency and shares power & decision-making. (Harold Jarche)
• Social collaboration skills are now essential to the
new networked society....but you can’t train people to be social!
Sunday, 1 July 2012
Twitter: @stephendale
Collaborative Technologies
TelephoneEmail/Calendar
Blackberry
Webcasts
IM, Videochat
Collaborative Authoring
Social Networks
Telepresence
2012Distant Past
Cap
abili
ty
Portals, Wikis, RSS
Technology is the vehicle for making collaboration happen. It should be easy and transparent for employees to use new tools in their day-to-day activities.
...but collaboration tools can be viewed as a threat to individual power, managerial control, company tradition and privacy.
Sunday, 1 July 2012
Twitter: @stephendale
Obstacles & Challenges•Knowledge is power•Fear of change•Can’t teach an old dog new tricks•Command and control •WIIFM•Lack of time•Lack of support from the top•Sceptical middle management•No tools/poor tools/too many tools•Inadequate education/support strategies•Information overload•Micromanagement•Rigid job descriptions
•More....?
Sunday, 1 July 2012
Twitter: @stephendale
Culture
Feedback from “How is your collaboration culture?” questionnaire
Sunday, 1 July 2012
Twitter: @stephendale
Rewards & Incentives
Sunday, 1 July 2012
Twitter: @stephendale
The market is expected to hit $2.8 billion in revenue by 2016.
Gamification - connects and engages people in new ways
Sunday, 1 July 2012
Twitter: @stephendale
This “serious game” explored how diverse people within a community could be brought together using real-world incentives (in this case, players holding half of a “play bond” tried to find the local citizen bearing the other half, then turned in their play money for real cash). Gaming concepts can draw people into taking interest and becoming part of something bigger than themselves.
Enterprise Social Platforms are introducing Gamification modules
Achieving badges unlocks new features...but does it influence collaborative behaviours?
Sunday, 1 July 2012
Twitter: @stephendale
Crowd-sourcing
Sunday, 1 July 2012
Twitter: @stephendale
Sunday, 1 July 2012
Twitter: @stephendale
Collaboration...what does it look like?
http://youtu.be/S0qjK3TWZE8Sunday, 1 July 2012
Twitter: @stephendale
Collaborative Behaviour...the most important requirement?
T-R-U-S-T
Sunday, 1 July 2012
Twitter: @stephendale
The ART Of Collaboration (work in progress)
Motivators:•Competence•Autonomy•Relatedness (knowing what you are doing is appreciated by others)
Source: Dr Stephen Clulow, Founder: Action for Innovation
P2P
Enthusiasm
Authenticity
RecognitionTrust
You are who you say you are
knowing that what you are doing is appreciated by others
Source: Stephen Dale
I am happy to share with this
person/these people
What Makes A Good
Collaborator?Motivators:•Pleasure•To feel an active participation•A wish to be recognised
Source: “Making is Connecting” by David Gauntlet
Group
Sunday, 1 July 2012
Twitter: @stephendale
Email: [email protected]: @stephendaleTwi7er: @collabor8nowProfile: h7p://about.me/stephendale
Sunday, 1 July 2012
