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Collaborations Unleashed Harold Teunissen September 2012 - #gartnerpcc Lessons-learned

Collaborations Unleashed

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This presentation goes into the lessons-learned for developing the SURFconext and inter-institutional collaboration vision.

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Page 1: Collaborations Unleashed

Collaborations Unleashed

Harold TeunissenSeptember 2012 - #gartnerpcc

Lessons-learned

Page 2: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

How it starts...

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Page 3: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

About SURFnet

• Our mission is to improve higher education and research by promoting, developing, and operating a trusted, connecting ICT infrastructure that facilitates optimum use of the possibilities offered by ICT

• SURFnet is the National Research and Education Network in the Netherlands, non-profit.

• Focus areas- a network infrastructure: a hybrid fixed-wireless network as the basis

for all collaboration, providing efficient, unlimited data transport- a collaboration infrastructure: a pioneering collaboration environment

that seamlessly connects systems, services, tools, and people

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Cyberinfra in the Netherlands

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• All ICT activities for Higher Education and Research in the Netherlands are under the SURF umbrella

Shared Professional and Educational Services

Scientific Computing & Storage

Commercial ICT Products & Services

National Research & Education Network

Page 5: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Changing behaviors

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Motive

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Source: LinkedIn & Sir Ken Robison

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Vision

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Network C

Network BNetwork A

ƒ

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Vision

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ƒ

Virtual Collaboration B

Virtual Collaboration A

Page 9: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Collaboration eco-system

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Page 10: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Bridging gaps

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VirtualCollaboration

DNA Sequencer

Research Data StorageCollaboration Portal

ƒ

Bandwidth on demand

09 12 14

Page 11: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

From mix and match of tools...

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Page 12: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

...to a collaboration environment

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Source: Alex Eylar

Page 13: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Once upon a time

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• In 2004 we started with our home grown and monolithical document sharing environment SURFgroepen with over 100,000 users

• In 2009 it was time for a major overhaul — make or buy?• Requirements

- How to provide federated access and authorization?- How to include groups?- How to support collaboration between people from different

institutions and universities?- Which collaboration tools are needed?- How to bring everything together in a browser?

Page 14: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Selection of collaboration services

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Page 15: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

An impression

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Circle of pain

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Relationship

AuthorizationAccess Control

Users and teams

University or institution

Resources & services

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Account overload

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Source: K. Menessier

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Errhhh...

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Source: K. Menessier

Page 19: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

So give it away

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Page 20: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

One account to rule them all

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Source: RcMacStudent

Page 21: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

In practice

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redirect to home institution

haroldteunissen

●●●●●●●●●●●●

back to service

Page 22: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Hup and spoke

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Source: F. Garcia

Page 23: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

SURFconext

• Provides the glue and lubrication middleware to make campus, cloud based services and resources usable for collaboration for both inter campus and virtual collaboration scenarios

• SURFconext provides a centrally managed Identity and Group Infrastructure

• Offer the platform software for large, virtual collaboration-type collaboration to run-you-own

• SURFconext allows you to create your own collaboration environment that organizes your (online) services but keep in control of your users

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK 23

Core components

• Federated Identity Management — SAML• Group Management — Internet2‘s Grouper• Social Network 'Portal' technology — OpenSocial• Collaboration Services and Resources

- Document Sharing- Video Collaboration- Learning Systems- Data Storage- Data Mining- Workspaces- Workflows- Et cetera

9000CALORIES

100% SATISFACTION

Virtual Organization

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

What our universities are saying

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Page 26: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Lessons learned (1)

• We were (and are) convinced that SURFconext is the way to build collaboration environments on and thus we announced the termination of SURFgroepen for end of 2012

• ICT managers of the universities believed that SURFconext will be the replacement of SURFgroepen and solve all their ICT problems for document sharing

• Students, educators, researchers already using cloud services and swipe their credit cards when needed

• There is no way to build collaboration environments if you don’t have contracts with cloud service providers

• Cloud service providers want everything for themselves

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Page 27: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

So let’s get organized

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Security & Privacy

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Start acting

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InfrastructureDevelopment of OpenConext and exploitation

of SURFconext federated identity and groups management middleware

AdoptionPilots to support the adoption of new services

provided through SURFconext

Vendor Management

Online/cloud/collaboration services supply chain

InfrastructureFocus on technology

AdoptionPilots to support the adoption of new

services provided through SURFconext

ServicesOnline/cloud/collaboration services

supply chain

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

It is about getting the product...

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Source: Alaine Delorme

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

...to market

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Source: Reuters

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• Creating a one-stop-shop of online services• With the same conditions for whole community• Both serving the short and long tail in service demand

- Collaboration services (e.g. Google Apps, Office365)- Audio & video (conferencing) services (e.g. Cisco WebEx) - Infrastructure as a Service (e.g. Amazon AWS, greenqloud) - Niche services for specific research and education domains

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Vendor Management

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

One stop shop

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Looking for...

€3.50/seat

€0Box

Google for EduGoogle Apps for Education is a free suite of hosted email and collaboration...

Collaboration Servicesmore...

Collaboration tools adopted by over 100000 companies globally...

6 itemsHarold Teunissen

Administrator

€0.12/VM

greenqloudOur public compute cloud automates many of the tedious and difficult..

Infrastructure Servicesmore...

€0.15/GB

Amazon AWSAmazon offers a cloud computing solution on a pay per use basis....

Home | Support | Resources | About us | Contact us | FAQsCopyright © 2012 SURF and its affiliates. All rights reserved.

Marketplace

With Office 365, you can get your work done securely and communicate real-time from almost anywhere. Combining Office

with Office 365 unlocks the full potential of Office 365 as the best solution for

productivity, collaboration, communication, and worry-free IT.

Service Station

Market

Licenses

Provisioning

Home

Policies

Top 5

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Searchlooking for...

Service Dashboard

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Service station

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2012-08-25 15:49:35 GMT+2

Office365 Google EDU Box SAP SW more...

Since Start This WeekThis Month

GoGrid Amazon EC2 Azure greenqloud

23,412 KWh

13,2Kg

324.7Kg

Energy usedThe total watt hours used

CO2 emittedTotal CO2 emission since start

CO2 savedThe total CO2 saved since start

This WeekThis MonthSince Start

overall health overall health overall health

Collaboration Infrastructure SURFconext

Service Station

€Budget

1-JAN-12

Actuals

25-AUG-12

€Saved

25-AUG-12

KgCO2 Saved

25-AUG-12

Harold Teunissen

Administrator

Service Station

Market

Licenses

Provisioning

Home

Policies

Home | Support | Resources | About us | Contact us | FAQsCopyright © 2012 SURF and its affiliates. All rights reserved.

Page 34: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Take them by the hand

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Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Smooth adoption

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• Ensuring proper adoption of collaboration eco-system by higher educational institutions, research institutions and virtual organizations

• We have also found that running pilots with early adopters amongst our institutions is important for fine-tuning and improving ideas and middleware solutions

• Providing a good showcase for other possibly interested institutions and service providers

Page 36: Collaborations Unleashed

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Lessons learned (2)

• We started with technology and we ended with a mind shift towards cloud distribution for higher education

• It is an illusion to think that you can create the blueprint collaboration environments, so start small and get the users involved

• You need enough critical mass to influence cloud service providers to start listening and adapting to your needs, so get organized

• Focus on big fish or niche?• Universities and research groups are both consumers and

providers of services

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• Stop talking, just start doing it• Create freedom and build upon trust• Management of expectations• Involve all stakeholders• Synergize technology, business and organization

• And for all, patience...

Collaborations Unleashed - #gartnerpcc - 2012 - London, UK

Key takeaways

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