City & guilds 7407 communication presentation

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City & Guilds 7407City & Guilds 7407Stage 2 Unit 113Stage 2 Unit 113

Communication Seminar PaperCommunication Seminar Paper

Presented by Patrick O’ConnorPresented by Patrick O’Connor

1515thth May 2007 May 2007

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AbilityAbility outcomesoutcomes

Use a range of communication skills and Use a range of communication skills and methods to present information clearly to methods to present information clearly to learners and in a format that is appropriate to learners and in a format that is appropriate to the subject matterthe subject matter

Identify how communication skills used meet Identify how communication skills used meet the needs of the specific learners and encourage the needs of the specific learners and encourage effective communication with, and between, effective communication with, and between, learnerslearners

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CommunicationCommunication

Communication is a two-way process Communication is a two-way process that both teachers and students need to that both teachers and students need to utilise effectively, this will avoid utilise effectively, this will avoid potential barriers to learning potential barriers to learning developing. Both parties must developing. Both parties must endeavour to ensure that this medium endeavour to ensure that this medium is never compromised nor corrupted.is never compromised nor corrupted.

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Communicate to students effectivelyCommunicate to students effectively

Ensure level of work is appropriateEnsure level of work is appropriate Avoid the use of jargonAvoid the use of jargon Vocabulary & other languageVocabulary & other language Environment factorsEnvironment factors

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Communication skills of learnersCommunication skills of learners

Specific learning difficultiesSpecific learning difficulties Unapproachable teachersUnapproachable teachers Mixed ability learners Mixed ability learners

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Review the learning process Review the learning process with the learnerwith the learner

Discuss the active and passive learning Discuss the active and passive learning approaches with your studentsapproaches with your students

Encourage students to self-evaluate their work Encourage students to self-evaluate their work and their learningand their learning

Agree targets togetherAgree targets together Use the Q&A technique effectivelyUse the Q&A technique effectively Praise effort & encourage future improvementsPraise effort & encourage future improvements

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How we utilise communicationHow we utilise communication

Non-verbal Non-verbal communicationcommunication

- Body language- Body language

- Facial expressions- Facial expressions

- Eye contact- Eye contact

- Gesticulation - Gesticulation

Verbal communicationsVerbal communications

- - Tone of voiceTone of voice

- Vocabulary used- Vocabulary used

- Speed of delivery- Speed of delivery

9Source: Implicit Communication of Emotions & Attidues by A Mehrabian

Silent MessagesSilent Messages

55% of communicating with others is based on 55% of communicating with others is based on what is seenwhat is seen

38% of how we communicate with others is 38% of how we communicate with others is based on how a person soundsbased on how a person sounds

7% of the meaning is based on the actual words 7% of the meaning is based on the actual words usedused

10Source: PST for Instructors

Pupils Who Are Willing to ListenPupils Who Are Willing to Listen

Sit with their head on Sit with their head on one sideone side

Look directly at youLook directly at you Rest their chin on the Rest their chin on the

palm of their handpalm of their hand Nod in agreementNod in agreement Say things like Say things like

““I see”I see”


Pupils Who Are PleasedPupils Who Are Pleased

SmileSmile Use strong eye Use strong eye

contactcontact Can’t stop talkingCan’t stop talking Use humour in their Use humour in their

speechspeech Are polite and Are polite and

courteouscourteous


Pupils Who Are Anxious to Ask a Pupils Who Are Anxious to Ask a QuestionQuestion

Lift a hand or fingerLift a hand or finger Shift their sitting Shift their sitting

positionposition Fidget with their ear Fidget with their ear

or chinor chin Look intently at you Look intently at you

with their head on one with their head on one sideside


Pupils Who Are Annoyed With Pupils Who Are Annoyed With ThemselvesThemselves

Shake their headsShake their heads Tightly cross their Tightly cross their

armsarms Hit the steering wheelHit the steering wheel Exhale loudlyExhale loudly FrownFrown


Pupils Who Have Had a FrightPupils Who Have Had a Fright

Cover their eyes with Cover their eyes with their handstheir hands

Open their mouth and Open their mouth and put their head backput their head back

Bite their bottom lipBite their bottom lip Become red in the Become red in the

faceface Inhale sharplyInhale sharply


Pupils Who Are DisappointedPupils Who Are Disappointed

Frown or scowlFrown or scowl Drop their shoulders Drop their shoulders

and let their head and let their head drop forwardsdrop forwards

Let their arms fall into Let their arms fall into their laptheir lap

Droop their mouthDroop their mouth


Pupils Who Are NervousPupils Who Are Nervous

Talk incessantly Talk incessantly about nothingabout nothing

Tighten their grip on Tighten their grip on the steering wheelthe steering wheel

Lick their lipsLick their lips Bite their nails or Bite their nails or

chew their fingerschew their fingers

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If someone looks confused…If someone looks confused…

What question would be What question would be asked if someone looks asked if someone looks confused?confused?

Why ask the question?Why ask the question?

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Industry agreed Industry agreed terminologyterminology

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Incorrect terminologyIncorrect terminology

Stop!Stop!

Right!Right!

……and brakeand brake

Top gearTop gear

Watch your speed!Watch your speed!

Excellent/brilliantExcellent/brilliant

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Communication SummaryCommunication Summary

Speak clearlySpeak clearly Avoid the use of jargonAvoid the use of jargon Talk to the pupilsTalk to the pupils Respond to the pupil’s non-verbal signalsRespond to the pupil’s non-verbal signals Make eye contact occasionallyMake eye contact occasionally Use visual aids effectively Use visual aids effectively Give directions clearly and correctlyGive directions clearly and correctly Avoid confusion and misunderstandingsAvoid confusion and misunderstandings Always apply best practiceAlways apply best practice

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The importance of using clear and The importance of using clear and concise verbal expressionconcise verbal expression

When I nod my When I nod my head, you hit it!head, you hit it!

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Thank youThank you

Your feedback will be gratefully Your feedback will be gratefully acceptedaccepted

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City & Guilds 7407City & Guilds 7407Stage 2 Unit 113Stage 2 Unit 113

Communication Seminar PaperCommunication Seminar Paper

Presented by Patrick O’ConnorPresented by Patrick O’Connor

1515thth May 2007 May 2007

Education

City & guilds 7407 communication presentation