All of my “ex”s live in cyberspace…

http://www.msdewey.com/

Real librarians, Real searches• Q & A NJ: www.qandanj.org

• Library of Congress Reference Chat: http://www.loc.gov/rr/askalib

• Ask Here PA: http://www.askherepa.org

• Ask NYPL: http://www.nypl.org/questions

• AskON: (Ontario, CA) http://askon.ca

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• Know it now: (Ohio) http://www.knowitnow.org

• Bernard Becker Medical Library: http://becker.wustl.edu/libdept/commout/chat.html

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• University of South Florida: http://www.lib.usf.edu/public/index.cfm?Pg=AskaLibrarian

• AskHomer: (UConn) http://www.lib.uconn.edu/help/askHomer

• MassAnswers: http://www.massanswers.org

• NClive: http://nclive.lib.unc.edu

• AskNow: (Kansas City PL) http://kclibrary.org/about/contactchat.cfm

• L-Net: (Oregon Live) http://www.oregonlibraries.net

• Seattle Public Library: http://www.spl.org/default.asp?pageID=info_help_ask_chat

• AskWhyKY: (Kentucky) http://www.askwhyky.org

Is it live, or is it … not?[Craig 11:34:39]: I need some info about Queen Victoria

[Librarian 11:35:03]: Hi! Welcome to your QandANJ.org reference session.  I'm reading over the information that you've provided and will be with you in just a moment.

[Librarian 11:35:22]: http://www.victorianweb.org/vn/victor6.html

[Craig 11:35:34]: Hello?

[Librarian 11:36:25]: I am sending some Queen Victoria links.

[Craig 11:36:33]: ok

[Librarian 11:36:03]: http://www.royal.gov.uk/output/Page118.asp

[Librarian 11:39:03]: Here’s another one: http://en.wikipedia.org/wiki/Victoria_of_the_United_Kingdom

[Librarian 11:39:13]: I hope these will be enough to get you started.

[Craig 11:39:22]: Ok …

[Librarian 11:39:29]: Bye bye.

[Librarian 11:39:32]: Librarian ended chat session.

One Short Minute

Step 1: Welcome the Patron

[Librarian 11:02:47]: Librarian 'NJCU Laura' has joined the session.[Librarian 11:03:05]: Hi, Craig, welcome to QandA NJ! How are you today?[Craig 11:03:17]: I'm good.[Librarian 11:03:21]: Great ...[Librarian 11:03:33]: I'm just gonna ask you a few questions before I start sending you stuff, ok?[Craig 11:03:37]: Ok

Step 2: Get some background info…

[Librarian 11:03:57]: I'm assuming it's a college assignment since you have an edu email but correct me if I'm wrong[Librarian 11:04:09]: Did your prof give you any guidelines for materials?[Craig 11:04:15]: it's for British History I[Craig 11:04:31]: Yes, it's college[Librarian 11:04:39]: Ok ... any guidelines? like did he/she say you need to use books, articles, websites?

[Librarian 11:04:44]: or is it pretty open?

Step 3: Let them know how long this’ll be …

[Librarian 11:05:28]: I'll see what I can find on Victoria then ... it shouldn't take too long, there's a lot on her.[Craig 11:05:36]: ok[Librarian 11:05:43]: here comes a short bio from the monarchy's official web site. let me know what you think.[Librarian 11:05:55]: http://www.royal.gov.uk/output/Page118.asp[Craig 11:06:13]: This is cool.

Step 4: Don’t be afraid of smileys!

[Librarian 11:06:48]: The next one is about the British empire during Victoria's reign ... it's from a tv program. http://www.pbs.org/empires/victoria/[Craig 11:07:38]: Awesome[Librarian 11:08:01]: glad you liked it. :-)

Step 5: Never leave them wanting more …

[Librarian 11:09:48]: Would you like more sources, or will those three be enough to get you started?[Craig 11:10:03]: This is good enough. I gotta go anyway.[Librarian 11:10:11]: Ok, great.[Craig 11:10:19]: Thanks for your help! :)[Librarian 11:10:28]: Thanks for using QandA NJ and please feel free to visit us in the future.[Craig 11:10:39]: bye! :)

Dealing with Griefers

Options for dealing with Griefers

• Be Professional

• Be Polite

• Record Everything

• Contact an Administrator

• /ignore

(Not actually an option)

• Craig Anderson• Kean University Library• cjanders@kean.edu• 908-737-4602• http://librarianinreallife.wordpress.com• IM: keanlibrarian [AIM, Yahoo, MSN,

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Blackthorne [Lightbringer]; Jacquelyn, Melvil [Aerie Peak]