Change Management Case Study - HM on HP

At HP, an HR Transformation

HR TransformationCASE STUDY

Presented byAnjan BhattraiDevendra BajajJatin Kolekar


Agenda● Objective● HR challenges● Existing HR systems● Change management approach● “3 words” problem statement● Elevator pitch● SaaS: Software as a Service● Relationship diagram● Threats and Opportunity matrix● Stakeholder analysis● Success measurement


Objective

● Implement a new, state-of-the-art HR platform

● To optimize Human Resources processes and capabilities

● To enable timely and effective decision making

● To give significant time back to employees and managers

● Maximize organizational ability


HR Challenges

● Complex systems● Manual workarounds● Poor user interface● Multiple systems not connected● Time consuming process


● Only basic needs were fulfilled● Boundaries are blurring between private and

public● Technology expected to be available 24/7● Social engagement and mobility are the new

worm● Heterogeneous application environment● Legacy solution: unfriendly, fulfilled only the

basic needs

Existing HR system


3 Word Problem StatementProblem statement: Outdated HR processes

Impact:

● Complex System and Frustrated employees

● High HR footprint

● More attention to maintenance than innovation


Elevator Pitch● The current system is often confusing or overwhelming to perform a

single task ● HR processes will become more efficient by upto 80%● HR managers can make more effective decisions about talent,

locations, people● Improved employee productivity can deliver approximately $50

million annually in indirect, measurable cost savings● As SaaS platform, Workday environment updated regularly and

automatically, ensuring continuous improvements over time

● With the new platform we can better manage one of the most critical assets-workforce.


SaaS: Software as a ServiceHR SaaS powered by Workday:


Relationship Diagram

HR transformation at HP

Finance

Information Technology

Human Resource

Sales and marketing

CustomersR and D

Country Sales

Manager Country Sales

Manager

Country HR Manager

Country HR Manager


Threats and Opportunity MatrixOpportunity Threats

Short term

Operations cost reduction

Resource optimization

More efficient processes

Improved productivity

Better services for customers (real time, coverage etc…)

Flexibility to market conditions

Automatic update of workday environment

Better traceability

Disruption

Stressing transition period

Resistance from employees

Steep learning curve for employees

Cultural and language differences

Project cost overrun

Project implementation period

Long term

Allows for future growth with new customers

Replacement of non standard and offline work process

Reporting system for analysis

Better equipment to manage HP talent

Increased quality of human resource management

More effective decisions

Competitive advantage

New partnerships

Project implementation delay can have long lasting effects


Stakeholder AnalysisStakeholder Project relationship View of project Importance

General Manager/VP Sponsor +++ ++

HR Director Sponsor +++ +++

Sales Director Sponsor +++ ++

HR Managers Stakeholder +++ +++

Sales Managers Stakeholder + ++

Information Technology Stakeholder +++ +

R and D Stakeholder +++ ++

Country HR Managers Stakeholder + ++

Country Sales Managers Stakeholder - +


Success measurement● Increased efficiency: complete end-to-end integration● Quality of Work

● Improved productivity and powerful functionality

● Simplified and consistent HR application ecosystem

● Lower cost of ownership

● World-class usability: single point navigation, connected processes

● Reduction in annual costs: Eliminate need for costly upgrades


Thank You !

Education

Change Management Case Study - HM on HP