Cha10 Service

Chapter 10

Food and Beverage Service

Food and Beverage Operations

1Wednesday, May 20, 2009

Chapter Outline Four types of table service

Two other food services

Preopening concerns and activities

A sample service sequence

2Wednesday, May 20, 2009What factors do you decide when you have a choice in dining out? The Front of the House compared to Back of the House.

Most people gravitate to either: Guest Service or Food Preparation (Serving OR Cooking) What category do you fit into to? Most students here at SHNU will probably choose Service...I teach in Maui mostly Cooking!

Decisions: Casual, Celebration, Adventurous?

Chapter Outline (cont.) Computers used in the service process

Revenue control procedures for food &beverage servers

Suggestive selling and beverage selling

3Wednesday, May 20, 2009Software and Hardware are necessary, In my day(!) Servers used to write guest checks and calculators.

Types of Service Table1. Plate (American)2. Family-style

(English)3. Cart (French)4. Platter (Russian) Buffet Cafeteria

Other TypesQuick (fast food)DeliCounterTrayTake-outRoom


Preopening Concerns & Activities

Inspecting facilities Following reservation procedures Assigning food server stations Performing sidework Holding food server meetings


Factors Affecting Table Assignment

Number of seats Type of service style used Expected guest turnover Experience of the server



Factors AffectingTable Assignment (cont.)

Whether any servers are being trained during the shift

Distance to the kitchen and bar Variety of menu items Number of food servers scheduled for

a specific meal period


Providing Guest Service

Best available table Service sequence Special situations


Serving Alcohol Beverages

Take beverage orders − Sample job breakdown

− Follow guest's exact order

Guidelines for serving wine − Bring the unopened bottle to the table

resting on a white napkin or towel− a video demo


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Opening and Pouring Wine

Serving Alcohol Beverages

Serving alcohol with care Warning signs of intoxication BAC: blood alcohol concentration Traffic light rating system


Liquor Liability and the Law The bar is liable if:

They serve a minorThey serve a person who is intoxicated

Dram shop law:Made owners and operators of drinking establishments liable for injuries caused by intoxicated customers

13Wednesday, May 20, 2009In Maui County there are strict laws governing selling and serving alcohol

Liquor Liability and the Law

14Wednesday, May 20, 2009Servers are responsible for overserving customers

15Wednesday, May 20, 2009Legal Blood alcohol levels

Legally intoxicated at 0.08

Computers and the Service Process

Hardware − Order entry devices

Keyboards, touch-screen terminals, magnetic strip readers, wireless hand-held terminals

− Display units


Computers and the Service Process

− Output devices Guest check printers, work station

printers, receipt printers Software

− Menu item file, open check file, labor master file, ECR/POS reports


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Sample Touch Screen Point of Sale computer system

Server Revenue Control

Precheck registerIncome collection system

Cash bank systemGuest check system

Shopper Services for bartender control


Suggestive Selling

Techniques used to encourage guests to buy certain menu items with the objectives of increasing sales of the most profitable items and increasing the check average

Works in all service operations: table, buffet, cafeteria

20Wednesday, May 20, 2009These are techniques for the seasoned server

Service Review

21

Four types of table service

Two other food services

Preopening concerns and activities

A sample service sequence

Computers used in the service process

Revenue control procedures for food & beverage servers

Suggestive selling and beverage selling


Education

Cha10 Service