Busorg refined for btec l3 eba p4

http://www.bized.co.uk

Copyright 2006 – Biz/ed

Business Functions and Organisation

Additional notes by Mr C in green italics like

this!



Business Functions

• Human Resources• Sales and Marketing• Research and Development • Production/Operations• Customer Service• Finance and Accounts• Administration and IT

The Big 7!

Got to be

listed in Intro or in

a diagram!



Human Resources• Recruitment and retention

– Job descriptions– Person Specifications

• Dismissal• Redundancy• Motivation• Professional development and training• Health and safety and conditions

at work• Liaison with trade unions

Expand or Explain

each of these PLUS

link briefly to

Oxfam & Thorpe

Park



Sales and Marketing

• Market research• Promotion strategies• Pricing strategies• Sales strategies• The sales team• Product – advice on new product

development, product improvement, extension strategies, target markets

Expand or Explain

each of these PLUS

link briefly to

Oxfam & Thorpe

Park



Research and Development

• New product development• Product improvements• Competitive advantage• Value added• Product testing• Efficiency gains• Cost savings

Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park



Finance and Accounts

• Cash flow– Monitoring income/revenue– Monitoring expenditure

• Preparing accounts• Raising finance

– Shares – Loans

• Links with all other functional areas

Expand or Explain

each of these PLUS

link briefly to Oxfam

& Thorpe Park



Production/Operations• Acquiring resources• Planning output – labour, capital, land• Monitoring costs• Projections on future output• Production methods

– Batch– Flow– Job – Cell

• Efficiency

Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park



Customer Service

• Monitoring distribution• After-sales service• Handling consumer enquiries• Offering advice to consumers• Dealing with customer complaints• Publicity and public relations

Expand or Explain

each of these PLUS

link briefly to Oxfam &

Thorpe Park



Administration and IT

•Managing estates – cleaning, health and safety, maintenance, security

•Reception

•Clerical work – reporting, recording, record keeping, communication

•Overview of quality control

•Use of IT systemsExpand or E

xplain

each of t

hese PLUS

link brie

fly to O

xfam

& Thorpe Park



Business Organisation• Authority – the right to make decisions and carry out

tasks• Span of control – the number of people a superior

is responsible for• Chain of Command – the relationship between

different levels of authority in the business• Hierarchy – shows the line management

in the business and who has specific responsibilities• Delegation – authority to carry out actions

passed from superior to subordinate• Empowerment – giving responsibilities to people

at all levels of the business to make decisions

This is now the second part of P4! These terms

must be referred to when describing how

different Functions work together!



Organisation ChartsHierarchical Structure

Managing Director

Sales DirectorMarketingDirector

Finance Director

A B C D Market Research

Strategy PurchasingManager

Sales Manager

AccountsManager

Explain why

Departments work

together with at

least 5 examples!



Organisation Charts

R&D

Marketing Sales

Production

Finance

MD

Centralised/Entrepreneurial Most Business

Organisation

Charts look like

this…



Organisation Charts

Sales

Marketing

Production

Accounts

Collaborative Although some

work like this…



Organisation Charts

Project

Marketing

R&DSales

Finance

HRProduction

Matrix Structure Or like this…



Conclusion

Emphasise why Functions MUST work

together and the benefits that it brings!

Extra Info on..

http://www.ebitnow.com/

oxford_school_business_ec/2009/11/

thorpe-park-student-pack-2009.html#tp

Education

Busorg refined for btec l3 eba p4