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Job share scheme

On a positive note

Step into the office

Get to the point

Centralizing distribution

Spending more on research and development

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Inadequate preparation

Time wasting

Lets get back to that

Let’s set the price issue

We can sort something out

Terms of payment

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Price cuts

Communication barrier

Terms of contract

Down-sizing your workforce

Make redundant

Productive assets

Run a company

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Make a sale

Start up

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• Hold on for a minute, please.

• Do you want to leave a message?

• What exactly is your problem?

• What seems to be the problem?

• It sounds like...

• It seems as...

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• I’ll check what I can do.

• He is not in at the moment.

• Can you call back later?

• I am sorry to say, but...

• I need to speak with him about...

• Shall I ask him to give you a call?

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• I’m putting you through.

• Can I have extension 458...?

• Can you ask her to give me a ring?

• I’m afraid the line is busy at the moment.

• Look, I must let you go.

• Speak to you soon.

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Managing a Meeting

• Ok, let’s start...

• Ok, lets’ get started

• Thanks for coming!

• As I said...

• Let’s move on to the next....

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• Ok, just to summarize...

• Perhaps we could...

• Does anybody have...?

• What is your position on this?

• I suggest...

• I’m afraid we have to stop here.

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Saying No, without No

• I hear you are based in Oslo...

• I believe your company is in computers, too.

• I read somewhere...

• I understand...

• Not very.

• Not really.

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• Not especially.

• Not exactly.

• Not yet.

• Not any more.

• Not at the moment.

• Not, as far as I know.

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• Actually...

• As a matter of fact...

• I hear you are based in Oslo...

• I believe your company is in computers, too.

• I read somewhere...

• I understand...

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• Not very.

• Not really.

• Not especially.

• Not exactly.

• Not yet.

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• Not any more.

• Not at the moment.

• Not, as far as I know.

• Actually...

• As a matter of fact...