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Building a Better Digital Library Together: Community Responses to Summon Discovery System

105Total Responses

May 2015

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Q2: Which of the following best describes your status at OCAD University?Answered: 100 Skipped: 5

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Q3: Undergrads: What year of study are you in?Answered: 65 Skipped: 40

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Q4: Undergrads: Which program are you in?Answered: 65 Skipped: 40

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Q5: Grads: Which program are you in?Answered: 4 Skipped: 101

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Q6: Which faculty are you in?Answered: 9 Skipped: 96

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Q7: In your estimation, on how many separate occasions have you used the Summon search since September 2014?

Answered: 99 Skipped: 6

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Q8: When searching for information on a research topic, which online research tools do you commonly use? (check all that apply).

Answered: 99 Skipped: 6

Other: U of T library (3) York (1) Ryerson (1) TPL Databases (1) LAC (1) WorldCat (2) ILL (1) arhive.org (1) ebrary (1) Amazon (1)

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Q9: How difficult or easy do you find Summon to use?

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Q10: How relevant do you find Summon search results to your research topic(s)?Answered: 97 Skipped: 8

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Q11: Would you like to have access to any of the following instructional resources on using Summon? (mark all that apply)

Answered: 86 Skipped: 19

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Q12: Have you used the search filters, located on the left-hand side menu, to narrow your search results? Examples of filters include Library Location, Content Type, and Discipline.

Answered: 97 Skipped: 8

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Q13: How useful were the search filters in improving your search results?Answered: 64 Skipped: 41

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Q14: Do you have further comments on the utility of the search filters? For example, would it be beneficial to arrange them differently, eliminate some or add others?Answered: 15 Skipped: 80

Filter: Arrangement Filter: Suggestions Filter: CommentsMove, or remove library location Library location and language facets not useful, move down the page. Move pub. date up Library location not useful. Move or delete. Library location redundant with catalogue filter

Narrowing by author if you have a last name but not the first Filters can be even more specific e.g. commercial photography and fine art photography and design photography Spilt books/ebooks Disciple and subject confusing, what’s the difference? Can one be removed? Library location expanded by default for searching physical collection only

FT, peer review, content filters are the most useful. Functional as is / fine as they are Don’t return relevant results Great! Huge improvement, easier to understand and navigate Filters are great, very user-friendly. Easy to search by publication date (unlike U of T’s) OCAD’s library system ‘incoherent’ hard to find what I’m looking for.

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Q15: What aspect or feature of Summon do you like best?

Answered: 61 Skipped: 44

“It actually provides real-time access to research documents - which is precisely what graduate students need. The previous system was not actually able to provide access to digital documents for some reason - at least in my experience - in a large number of cases. This one works very well - and actually provides access to documents that even Google Scholar doesn't seem to be able to find.”

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Q15: What aspect or feature of Summon do you like best?Relevance Ease of Use & Efficiency Facets / Refinements Access to Content Other

Very easy to use and relevant to my topic How easy it is to find one or more relevant articles That it can access so much of the catalogue without having to narrow the search criteria. Great relevancy ranking and nice clean, user-friendly design.

Easy to figure out / use Searchable information all in one tool. Automatic access to resources. Quite easy to use...I get the needed results quickly! Easy access to a wide variety of research material It’s quick and easy to find links to the info I need when researching Cuts down steps involved in our other database searches

After searching, the subheadings and categories have options to search deeper into my topic Having the ability to sort by results that have their full-text online is a great advantage. Clear tags describing type of resource (i.e. eBook, journal article, newspaper article, etc.) Able to search for certain categories that are not available through regular library catalogue (e.g. publisher name, language, etc.) The faceting (and cluster-analysis) is well implemented.

Able to search most resources at once. Its easy accessibility to scholarly articles It holds a lot of information. It's nice to have all the search results come up in one big search and from there being able to narrow it down easily. I can search either E-Books, Media, Catalogues, Databases and Journals immediately Its broad based search results and the various sources that are available. Provides real-time access to research documents

I don’t know I’ve never used it! That it aggregates online and print sources in one place (i.e., not having to log into e-journals separately) Able to search most resources at once. Able to search for certain categories that are not available through regular library catalogue (e.g.: publisher name, language, etc.) Very helpful to my research It works most of the time The mouse-over feature that shows detailed info on the right Ease of searching across multiple resources at once.

I like how it is the default search engine on the OCADU Library homepage

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Q16. If you could change one aspect or feature of Summon, what would it be?

Relevance Ease of Use & Efficiency Facets / Refinements

Access to Content Other

Searched for very specific terms as I knew there was a specific journal article I was looking for It did not come up on the search

Maybe important information highlighted: hierarchy of information

Needs visual hierarchy; focal point and clear layout to make the viewer easily understand the results.

Not clear enough what the actual article is, whether an e-book, journal or book review

Boolean search seems dated

Navigation and user interface could be improved

A clearer indication of the media of the return results, such as books vs. online articles vs. abstracts

Lack of pagination of results, also can’t tell where in the result set you are with scroll

Add regional sorting

Side buttons on the left are difficult to use

Narrow by books and ebooks not books/ebooks

It doesn't actually link you to anything

Have specific types of searches within summon

More recent sources and more downloadable [non-drm] pdf files. I downloaded a file that needed adobe digital editions and it only allowed me to view it for a few days and I have to re-download it.

Link failure or not linking to full-text article but rather DB or journal level

Lots of duplicate results for periodical literature, even when the source was identical (i.e., it wasn't a case of the content being available in various aggregations).

Lack of access to multimedia content or poor ranking of content

That when you switched between journal, catalogue, etc. it didn't wipe out the text in the search bar

If I click on catalogue and enter a search term -- and then change my mind and select Summon -- the text that I entered in the box disappears and I have to enter it again. Is there any way to keep the text in the box?

Make it more colorful

Summon My Account being connected with other OCADU network (say, Canvas, My Record) and login with our student number instead of that long serial number on our card. And it should be easy to login in from the beginning of the search instead of going through multiple steps

I'd get rid of the links on the redirect page (when you log in after clicking a search item when you're off-campus) since the links don't work!

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Q17: Overall, how satisfied are you with your experience of the Summon search?Answered: 95 Skipped: 10

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Q18: How likely are you to continue to use Summon in your research?Answered: 95 Skipped: 10

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Discussion: Enhancements to Summon Service?Issue: Possible Enhancements:

Links not returning full-text; or linking to DB or journal level records:

Summon support:

Authentication and access:

Known item searching:

Filters/Facets:

Results / access for non-textual content:

PQ has expanded their Indexed Enhanced Direct Linking program which does not rely upon OpenURL. Majority of content is now IEDL. In some cases, where packages are problematic like ACUP package we can load MARC records directly into Summon and use 856 links. Intelex has been loaded and will be followed by ACUP. OpenURL does not work well for aggregated news content (due to metadata / entitlement discrepancies and lack of full-text subs). When checked 1 year ago news resolution link was 52%. A solution would be to exclude news content by default and provide a toggle on the tabbed search box.

Create a guide (LibGuide/LibAnswers) explaining Summon, content is searched, search strategies for different content types, strengths & weaknesses of the service that links to the Summon search box on the homepage, how relevancy ranking and clustering works vs. using Boolean and wildcards. When and why Journal A – Z or DB A – Z pages should be used. Known issues and solutions can also be included such as adding exceptions to pop-up blockers for ArtStor content. Expand efforts to promote Summon through information literacy program.

Move EZProxy to hosted solution and implement SSO (CAS). Explore CAS option for Horizon (My Account). Add My Account login to OCAD website “Login” page. Remove broken links on EZProxy login page.

Improvements to known item searching made by PQ in April/May release.

Remove “Library Location” now redundant due to “Library Catalogue” filter. Move publication date slider higher in ranking. Remove either "Discipline” (HILCC) or “Subject” facet. Remove or lower “language” facet.

Build a multi-media search (filter by content type) to add to tabbed search box. Load Criterion on Demand and NFM MARC records directly to Summon.