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© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRRORReflective Learning @Work
[email protected] Learning Solutions
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
HTTP://MIRROR-DEV.FZI.DE/LIMGWT
1.REGISTER
2. JOIN GROUP: OEB
Practice as you preach
BT Learning Solutions
Bringing out the best in people
MIRROR:• Testbed • Dissemination & Exploitation
Who supports reflection in the workplace?
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Challenge: Training-on-the-job (90%) Individuals learn by observing others, by getting feedback from others, by
reflecting on own experiences and by (informally) sharing experiences Often there is no teacher, no HR manager, no author, no learning content, no support or process...
Goal: Computational Support for Reflective Learning (CSRL) Reflective learning allows to derive knowledge which is not explicitly
documented Support reflective learning in distributed/virtual environments Systematically support reflective learning in increasingly accelerated work
conditions
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Some views on reflection
Donald Schön: Reflection in action ‘think what they are doing while they are doing it’
Boud et al
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Project structure
WP4 WP5 WP6 WP7 WP8WP3
Reflective Learning Model
User & Design Studies
Storyboards & Requirements
Interoperability Framework - XMPP
Privacy
Capturing
Reflection
Creativity
Collaborative
Games
Organisa
tion
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The CSRL model
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Individual It’s personalTeams It’s socialOrganisation bottom up continuous improvement
Reflective learning in connection
Individual
Team
Organisation
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection topics in the testbeds
RegolaDisaster and emergency
management
Target group Volunteers,
Rescue Managers
NBNPhysician
Education, Conversations with relatives
Target group Physicians,
nurses
RNHADealing with challenging behaviour
Target groupCaregivers, managers
INFOMANSales
presentations and standard
slides
Target groupSales
consultants
BTVirtual
meetings, Call centre
Target groupLearning
Professionals, Call centre
agents
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Moodmap
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The MIRROR App Suite: Support for Reflection and Learning in healthcare work
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The MIRROR App PortfolioUse the apps of your choice / suiting your needs
Virtual Clinic:Make experiences in a safe environment
Doc / Nurse Train:Keep track of your education
Quiz app:Assess your training knowledge
Carer app:Creativity prompts
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The Talk Reflection AppSupporting Collaborative Reflection of Conversations in Healthcare
SandraAssistant physician
Why didn’t I manage this talk
better?
Use the Talk Reflection App to• Make notes on conversations• Think about conversations• Derive new insights into holding
conversations• Increase service quality
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Results from other sites
“I liked using the app everywhere and when I wanted, for example in breaks. After using this app for the last months, we have discovered many areas of improvements. For example, I have learned how to better prepare for end of life conversations” (Physicians in a hospital)
“I have given this app to my new and old staff three months ago. Now I can see that the new carers need less time to perform well on their own” (Manager of a care home)
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRRORApp suite
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRROR journey
Get informed: Project information on websitewww.mirror-project.eu
Get involved: Test Mirror apps:• Provide feedback to become a member of
our exploitation network
Stay up-to-date:Become a member of the LinkedIn group: Mirror – Reflective learning at work
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Questions
[email protected] Learning Solutions