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Based on the book by Dr. Gerald Nadler
& William J. Chandon
www.breakthroughthinking.com
Learn to Ask the Right Questions for Powerful Results
Based upon asking the “Smart Questions”
Among the primary skills of education should be to know
how to frame a question
Ask Smart Questions
PROBLEM SOLUTIONBREAKTHROUGHS
Asking the Smart Questions
1) Introducing the Smart Questions Approach (SQA)
2) SQA Phase 1: Getting People Involved
3) SQA Phase 2: Selecting a Focus Purpose
4) SQA Phase 3: Creating a Future (Target) Solution
5) SQA Phase 4: Building a Living Solution
6) The Power of SQA in Organizations & Society
AGENDA
1) Aligns with the three foundation questions
2) Expands possibilities looking to future
3) Creates new metaphors and information sources
4) Feels interesting or adds to perceptiveness of others
5) Sparks creative responses or other smart questions
6) Brings people together with commitment
How do we recognize a smart question?
1) The 3 Foundation Questions2) The 4 Phases of SQA3) The 3 creativity questions for
each process phase
An Overview of the Smart Questions Approach (SQA)
Smart Questions Approach (SQA)
3 Foundation Questions
1Uniqueness
2Purposeful Information
3Systems
4 Repeating Process Questions
IPeople
Involvement
IIExpanding Purposes
IIIFuture
Solution
IVLiving
Solution
SQA = Smart Questions Approach (Text)
3 Creative Questions
AList
BOrganize
CDecide
Smart Questions Approach (SQA)
3 Foundation Questions
Uniqueness Purposeful Information Systems
4 Repeating Process Questions
People Involvement
Expanding Purposes
Future Solution
Living Solution
3 Creative Questions
SQA = Smart Questions Approach (Icons)
UNIQUENESS
How can you treat
this problem
initially as unique?
INFORMATION
What
purposeful information do you need in order to
create living solutions?
SYSTEMS
How can you develop possible
solutions as systems?
The Three Foundation Questions
Accept UNIQUENESS of situation
Seek purposeful INFORMATION
Design SYSTEM solutions
The 3 Foundation Questions (Actions)
The Four Question Phases
PHASE
1
• PEOPLE INVOLVEMENT• Who should get involved to help assure
we are working on the right problem?
PHASE
2
• PURPOSES• What is the purpose (focus) we are trying to achieve?
PHASE
3
• FUTURE SOLUTION• What is the best future (target) solution for
achieving the purposes we select?
PHASE
4
• LIVING SOLUTION• What is the living solution for now that contains
continual improvement toward the future solution?
Represent all key STAKEHOLDERS
Expand purposes to find focus PURPOSES
Model (target) ideal future SOLUTION
Continue to IMPROVE
The 4 Question Phases (Actions)
• Ask: What are as many ideas as possible for determining (who to involve, purposes to achieve, ideals future solution, or living solutions)?
1: List
• Ask: How can we organize all the ideas into 3 to 5 major alternative options?
• Sort, refine, combine, and adapt disconnected ideas into patterns
2: Organize • Ask: Which option most effectively and creatively meets the important factors for this selection?
• Begin to draw conclusions that lead toward action
3: Decide
Three Step Process for Asking Questions
IiiSystem
IIData
Methodology for a Phased Approach
1.UNIQUE
2.DATA
3.SYSTEMS
IiiSystem
IIData
Methodology for a Phased Approach
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4
1. People
2. Purposes
3.Future
Solution
4. Living
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
1. People
2. Purposes
3.Future
Solution
4. Living
Solution 4
1. People
2. Purposes
3.Future
Solution
4. Living
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
4
1. People
2. Purposes
3.Future
Solution
4. Living
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
1. List
2. Organize
3. Decide
1. People
2. Purposes
3.Future
Solution
4. Living
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize Decide
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize Decide4
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize Decide4
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecidePeople
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize Decide4
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecidePurposes
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize Decide4
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecideFuture
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecideFuture
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecideLiving
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd4 List Organize DecideLiving
Solution
IiiSystem
IIData
Methodology for a Phased Approach
PHASEStart
PHASEEnd
1 2 3 4 5 6 7 8PHASES
Phases of Methodology
Planning to plan
Install plan for results
Architect preliminary solution
Develop functional component solutions
Integrate components into solution detailing
Plan roll-out of the solution
Install the roll-out of the results
Plan the next change to better the solution
Presentation by John D. Hipsley with
acknowledgement to the original creators & authors
Dr. Gerald Nadler and William Chandon
www.BreakthroughThinking.com
ACKNOWLEDGEMENT
