Body language thinkwell coffee empire

What is Body Language ?

Body language is non-verbal communication involving body movement.

People in the workplace convey a great deal of information without even speaking - through “Gesturing", posture, expressions, etc.

7 % VERBAL (Conveyed through words)

38 % VOCAL (intonation, pitch, pauses, etc)

55 % NON VERBAL (body language)

Why is Body Language so important? what they see vs. what they hear

Long after a meeting, we are likely to have forgotten the exact words someone used, but we may retain a vivid image of the same person's facial expression.

What we are trying to deliver through verbal means might not be exactly similar to what we

are delivering from our non-verbal means.

Non-verbal Cues are Believed

When verbal and nonverbal cues contradict one another, the non-verbal cues are more likely to be believed.

I. KinesicsIt is the study of body movements

to judge the inner state of emotions expressed through different parts of the body.

Expression Interpretation Sideways Glance Suspicion Steady eye contact Active listener No eye contact Disinterest Veiled eyes Boredom

GesturesNotice how you sit, how you stand,

how you use your hands and legs, what you do while talking to someone.

All these indicate your Personality!

Taking Gestures Out of Context(attaching significance to a single gesture)

Gestures should be observed in clusters to provide a more accurate picture of person being observed.

“Gut Feelings”

This “intuition” or gut feeling results from subconscious ability to read another person’s body language.

II. ProxemicsThe nonverbal study of

space and distance.

It is embarrassing if the more we move back the more the other person comes forward.

Let people have their personal space. it.

Territory

IntimateTouching 6-18”

PersonalClose -1½ to 2½ feet

Far - 2½ to 4 ½ feet

Social Close 4-6 feetFar 7-12 feet

Public Close - 12-25 feetFar - 25 feet or greater

Don’t be afraid to take up some space Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you comfortable in your own skin..

Don’t stand too closeDon’t stand too close Remember, everybody gets worried by a

close talker.

Let people have their

personal space, don’t

invade it.

III. HAPTICSBody contact: Accidental

Touch : Deliberate

Types of Touch:

functional

social

genial

passionate

Let us examine How BodyLet us examine How BodyCommunicates from head to Communicates from head to toes toes

What is Stance?What is Stance? ’Stance’ is how we stand in front of our audience, when we speak.

Standing Leg Cross Gestures

Open Formation Gesture

- indicates that an impersonal conversation is probably taking place.

The formation of the triangle invites a third person of similar status to join the conversation.

The foot indicates the direction in which a person would like to go.

You will also notice that she is giving a sideways glance to the man who is using the thumbs-in-belt gesture.

Foot Pointing Gesture

Inclusion and Exclusion Techniques

Two men sizing each other up, using the characteristic hands-on-hips and thumbs-in-belt gestures.

If these two men had been directly facing each other with their feet planted firmly on the ground, a fight would be likely to occur

Male-Male Aggression Gestures

Body Language

NON-VERBAL BEHAVIOR INTERPRETATION

Brisk, erect walk Confidence

Standing with hands on hips Readiness, aggression

Sitting with legs crossed, foot kicking slightly Boredom

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Walking with hands in pockets, shoulders hunched Dejection

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behind back Anger, frustration, apprehension

Locked ankles Apprehension

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Head resting in hand, eyes downcast Boredom

Rubbing hands Anticipation

Sitting with hands clasped behind head, legs crossed Confidence, superiority

Open palm Sincerity, openness, innocence

Pinching bridge of nose, eyes closed Negative evaluation

Tapping or drumming fingers Impatience

Pointing fingers Authoritative

Patting/fondling hair Lack of self-confidence; insecurity

Tilted head Interest

Stroking chin Trying to make a decision

Looking down, face turned away Disbelief

Biting nails Insecurity, nervousness

Pulling or tugging at ear Indecision










































































































































































SMILEMahatma Gandhi has also mentioned that,

“You are not completely dressed until your face wears a SMILE ".

Do’s and the Don'tsLet us find out.

Don’t touch your face It might make you seem nervous

and can be distracting for the listeners or the people in the conversation.

Have eye contact, but don’t stare

Keeping too much eye-

contact might creep people out.

Giving no eye-contact might make you seem

insecure.

Keep your head up Don’t keep your eyes on the ground, it

might make you seem insecure and a bit lost.

Keep your head up straight and have eye contact.

HandsHands A fist supporting the head is a sign of ’Boredom’.

Hand to Chin & Cheek Indifference/Boredom Gesture

HandsHands Repeated gestures such as ’Thumbs

twidling’ indicate ’boredom’.

HandsHands Hair twirling is another sign of ’Boredom’.

HandsHands The listener is feeling ’Negative’.

Hand under chin with index finger pointing upwards & thumb supporting the chin.

HandsHands Putting pen in your mouth shows that

you may be under

pressure.

Hand Clenching

Clenched HandsClenched Hands High clenched

hands indicate people

who are difficult to

decipher.

Hands Clenched Together

The person would be more difficult to handle when the hands are held high, than he would be with the person whom hands resting on the desk position.

- a frustration gesture, signaling that the person was holding back a negative attitude

Steepling HandSteepling Hand Raised Steeple This position is normally taken when the person is giving his opinions or ideas and is doing the talking. Managers often use this gesture while instructing their subordinates.

Hand Steepling

shown when the hand is on the cheek, not used as a head support

Chin Stroking Gestures

Genuine interest

Forming a Decision Gesture

Thumb Presentation

Hair Stroking and Head Tossing

Hair Twisting

Nod when they are talking -

Nod once in a while to signal that you are listening.

Head Tilt

Backward Head Tilt

Lifted Eyebrow

Nose Flare

Skewed Mouth

Finger(s) to Mouth

Gesture of Interest

Hands Behind Head

Deceit GesturesHand to Mouth, Ear, or EyeHear no evil, speak no evil, see no evil . . .

HandsHands Touching the nose is a signal

lying.

HandsHands Rubbing the eye can

mean that you are ’lying’ or

feel that the other person is lying.

HandsHands Rubbing your ear may mean that you have enough of someone’s lies. Scratching neck means that you are not sure that

you agree.

Pulling collars (Hands)Pulling collars (Hands) The Collar Pull Gesture

When a person is feeling angry or frustrated.

When you see some one doing this you can ask him to clarify his point.

Head-Rubbing and Head-Slapping Gestures

•Forgetfulness Gesture - The slapping of the head communicates forgetfulness.

•If he slaps the back of his neck?

Facial ExpressionFacial Expression Biting the lips:Biting the lips: It is a nervous habit A sign of ’inexperienced liar’.

Facial ExpressionFacial Expression Telling a lie If a five year old child tells a lie to the

parents, the mouth will be deliberately covered with one or both hands, immediately afterwards.

When children are small and tell a lie, their hands fly over their mouth.

Facial ExpressionFacial Expression Telling a lie: When a teenager tells a lie, the hand is brought to

the mouth, but instead of hand slapping gesture over the

mouth, the fingures rub lightly around the mouth.

Mouth GuardMouth Guard Suppress the deceitful

words.

The mouth guard is one of the

few adult gestures copied from

children.

Telling a lieTelling a lie Look at the cluster of gestures

to indicate’deceipt’.Such as finger guarding

(covering) the mouth.

Another form of the guard.

Handshakes

Three basic attitudes are transmitted through the handshake:

DominanceSubmission

Equality

Dominance is shown by turning hand so that palm is facing down during the handshake.

Submission is shown by turning hand so that palm is facing upwards during the handshake.

Equality is shown by turning palm so that it faces neither up nor downwards.

HandshakesHandshakes Handshakes that produce discomfort in

recipient.

Hybrid Handshakes

Glove HandshakeGlove Handshake It is also called a ’Politician’s Handshake’.

He wants to give the impression that he is trustworthy & honest.

But, the receiver feels suspicious.

Knuckle Cruncher Handshake

Fingertip Clasp

Straight-Arm Extension Handshake

Clasping the Arm Handshake

HandshakesHandshakes Handshakes that invade personal space of

the recipient..

PosturePosture Posture can convey self-confidence, status

and interest. Confident people have a relaxed posture, yet

stand erect and walk with assurance.Walking with stooped shoulders projects lack

of confidence.

Don’t slouch, sit up straight!

But in a relaxed way, not in a too tense manner .

PRACTICE

Copying the other person gestures

This 'carbon copying' is a means by which one person tells the other that he is in agreement with his ideas and attitudes.

- his arms tightly folded across his chest (defensive)

- chin down (critical or hostile)

- while telling his audience how receptive and open he is to the ideas of young people (?)

Congruence (State of Agreement)

Standard Leg-Cross Position

One leg is crossed neatly over the other, usually the right over the left. - nervous, reserved or defensive attitude

For example - during lectures or if they are on uncomfortable chairs for long periods. - crossed legs gesture with crossed arms --- withdrawn from the conversation

Crossing at the Knee

Don’t cross your arms or Don’t cross your arms or legslegs

They make you seem defensive or guarded.

Keep your arms and legs open.

Ankle to Ankle Leg Cross

Foot Tapping or Wagging

The American Figure 4 Leg Lock PositionThis leg cross indicates that an argumentative or competitive attitude exists.

- figure 4 with one or both hands, using them as a clamp. - the tough-minded, stubborn individual who may need a special approach to break through his resistance

The 4 ’Leg-lock’ PositionThe 4 ’Leg-lock’ Position Sign of ’tough-minded’, stubborn person.

Standard ’Leg-cross’ Standard ’Leg-cross’ PositionPosition

Shows nervous, reserved or defensive attitude.

Both Hands Behind Head

- feeling confident, dominant, or superior about something.

It is also a gesture used by the 'know-it-all' individual and many people find it irritating when someone does it to them.

Seated Readiness Gestures

The readiness gestures that signal a desire to end a conversation or encounter.

Don’t cross your arms

It might make you seem defensive or guarded.

Folding ArmsFolding Arms It is interpreted as ’I am taking a

defensive posture’, or ’I disagree with

what I am hearing’.

Folded Arms With Clenched Fists

Arm Gripping

Single Arm Cross

Sophisticated Arm Cross Barriers

Controlling a person's gaze

Gestures with glasses

The glasses-in-mouth gesture can be used to stall or delay a decision.

In negotiating, it has been found that this gesture appears most frequently at the close of the discussion.

Territorial GesturesPeople lean against other people or objects to show a territorial claim to that object or person.

Leaning can also be used as a method, of dominance or intimidation when the object being leaned on belongs to someone else.

Territorial GestureTerritorial Gesture Indicates pride of

ownership.

Ownership Gestures

Can you decode their Can you decode their body language?body language?

What are people saying?What are people saying?

Can you decode their Can you decode their body language?body language?

PRESENTATION GESTURES

Listing

A Tiny Bit

I’m Determined!

Everything

Small, Medium, Large

Let Me Tell You

Just a Part

I Am Magnanimous

Growth

This and That

Come Together

It’s Just So

I’m Not Hiding Anything

You Listen to Me

Stop

ConclusionConclusion The knowledge of body language helps

us to understand & control our own body language better & helps us improve our communication skills.

ConclusionConclusion

Words are used primarily to convey information,

while body language is used for negotiating interpersonal

attitudes & as a sustitute for verbal message.

ConclusionConclusion

By using positive body language we can successfully ace any

interview, win friends in the society, improve interpersonal

relationships and maintain cordial relationship in family.

Any QuestionAny Question

Education

Body language thinkwell coffee empire