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Benchmarking to Help Individual Performance
Dagan Rainey
HRD 830-440
December 3, 2008
About Me
• What I Do?– Student worker for the IPTAY Scholarship Foundation at
Clemson University• I work for the Tiger Letterwinners Association as well as the IPTAY
Representative Program
• What I am interested in learning about?– How to better improve my performance and the performance of
others that I work with
• About my topic– I chose to study benchmarking because it is something that I felt
never gets utilized at IPTAY– It relates to my own development because I believe that it will
help me give me new ideas on how to make my programs more successful
Previous Literature
• What have others done/said about my project?
– Thousands of businesses around the world utilize benchmarking as a way to improve their organizations production and performance
• Where did I search for information?– My research included:
• Utilizing journal articles that I obtained off of the Clemson University website
• Interviewing people that I contacted for benchmarking• Internet sites
Phase Phase Description Implementation
Launch Phase Management decides what improvement opportunity areas have the greatest impact or potential for the organization
Management felt that the program could benefit the most by:• Improving motivation incentives given to the IPTAY Representatives• Improve the number of new donors brought in each year
Organize Phase Management organizes the project to ensure a clear project focus
In order to organize the benchmarking project, we decided that we would contact other NCAA schools in order to see how they operate their representative programs
Reach-Out Phase The team reaches out to understand its own and other organizations’ processes
We contacted and gained information from the following schools that had similar representative programs:
University of North Carolina, University of Tennessee North Carolina State University
Assimilate Phase The benchmarking team assimilates the best-practices information it has developed and prepares this information and corresponding improvement recommendations for upper management to review
Key information obtained:• Tennessee’s priority point incentive program •N.C. State’s extra incentive per new donor brought in idea
Act Phase The organization works with upper management in order to prioritize recommendations and agree on an implementation strategy
IPTAY’s upper management felt that N.C. State’s extra incentive idea and Tennessee’s priority point system could help the IPTAY Rep Program
Future Directions
• Now that you have written this, what is next?– I need to get the Board of Directors to
approve the ideas that I helped obtain to improve our program
• What questions do you now have that you didn’t have before?– What else is out there and are there even
better ways to obtain information
Reflections/Discussion
• What do I think differently as a result of my research?– Endless supply of information available – No set formula for success
• What would I do differently next time?– I would implement the SPI Benchmarking Model
within all of IPTAY’s core divisons
• How has this process impacted my own development?– I never utilized benchmarking in the past, but will in
the future
