BARRIERS OF

COMMUNICATION

Name Enrollment no.

Priyank Joshi 140210116021

Harshil Kakadiya 140210116022

Vishva Kakadiya 140210116023

Gambhir Khasiya 140210116024

Vinay Khimsuriya 140210116025

Dr. Chetansir Trivedi

SOME POINTS..

Communication is effective only if it creates the desired impact on the

receiver.

Problems while Communicating.

Disturbance/

Noise

Message is not

proper

Either not put

properly

Or not meant for that

audience

STEPS TO RESOLVE COMMUNICATION FAILURE

1. Identify the problem

2. Find the cause

3. Work on alternative solutions

4. Opt for the best solution

5. Follow up religiously

Example:- “Bimonthly” example

WHAT IS NOISE

Any interference in the message sent and received leads to

the production of “noise”.

Noise here does not mean cacophony(harsh sounds) but it

refers to a break in the communication process.

It is like a barrier in the communication.

This barrier acts like a sieve that filters only part of the

message thus causing undesired response.

CLASSIFICATION OF BARRIERS

1. INTRAPERSONAL

Stems from a person’s attitude, behavior, knowledge, education

and personality

2.INTERPERSONAL

Stems from inappropriate transaction of words between two or

more people.

3. ORGANIZATIONAL

Refers to barriers in organizational communication

INTRAPERSONAL BARRIERS

All individuals are unique as we have different personalities,

attitudes, values, knowledge etc

We react differently to different situations as our thinking

varies.

Let’s explore the causes that lead to intrapersonal barriers:-

CAUSES OF INTRAPERSONAL BARRIERS

Let’s explore the causes that lead to intrapersonal barriers:-

1. Wrong assumptions

2. Varied perceptions

3. Differing background

4. Wrong inferences

5. Impervious categories

6. Categorical thinking

WRONG ASSUMPTIONS

Wrong assumptions occur when sender and receiver does not

have adequate knowledge about each other’s background.

Sometimes speaker does not realize the background, education

etc of the receiver.

To be a good communicator try to put yourself in the shoes of the

receiver..

Example – Doctor and Patient

VARIED PERCEPTIONS

Individuals perceive situations in different ways

Best way is to step back and take a wider perspective of the

whole situation.

Example: Elephant and six blind men

DIFFERING BACKGROUNDS

Our background

plays a very

important role in

how we interpret

the message.

To be a good

communicator ,

the speaker

should know

about the

background of the

audience.

Example:- A computer

company

representative

explaining about

hardware details

about the hospital

management system

he plans to install to

groups of doctors

WRONG INFERENCES

Wrong Inference is when we assume something without

knowing the whole truth.

They are more dramatic than facts and can cause gossip and

rumors.

Inference should always be supported by facts.

When presenting inferences you should always some

evidences or facts behind it.

INTRAPERSONAL BARRIERS

Wrong assumptions

Varied Perceptions

Differing Background

Wrong Inferences

Impervious Categories

Categorical Thinking

COMMON REASONS FOR INTERPERSONAL

BARRIERS1. Limited Vocabulary

2. Incongruity ( mismatch) of Verbal or Non-verbal message

3. Emotional outburst

4. Communication selectivity

5. Cultural variations

6. Poor listening skills

LIMITED VOCABULARY

If in your speech or writing,

you are at a loss of words,

your communication will be very ineffective.

On the other hand, if you have a good vocabulary and know

how to use it properly, you would be a good communicator

GUIDELINES TO IMPROVE APPEARANCE

i. Dress according to the occasion

ii. Wear neat and clean clothes

iii. Choose an appropriate hairstyle

iv. Wear clean and polished shoes

EMOTIONAL OUTBURST

Excessive emotional involvement is harmful to

communication.

Example:- extreme anger can create an emotionally charged

environment an rational discussion is not possible.

Messages can be misinterpreted, ignored or overreacted to by

people displaying such behavior.

GUIDELINES FOR AVOIDING EMOTIONAL

OUTBURST

It is important to maintain ones’ composure in all kinds of

communication

Viewing issues from different perspectives helps to develop

rational thinking

If confronted such negative thinking, it is important that you do

not retaliate( react).

Usually in emotional outburst situation, volume increases so it

is good to keep the volume in check.

COMMUNICATION SELECTIVITY

If you are a receiver in any communication and you listen /pay

attention to only a part of the messages, you are imposing a

barrier known as Communication Selectivity.

Here receiver is at fault and not the sender.

This can also be part of written communication.

POOR LISTENING SKILLS

We should just not HEAR but LISTEN when we are the

receiver in a communication process.

Listening requires careful attention and accurate decoding of

the message.

NOISE IN THE CHANNEL

Noise is any unwanted signal which acts as a hindrance in the flow of

communication.

Example- Disturbance in telephone lines, dim typescripts, illegible

handwriting, noisy place etc…

ORGANIZATIONAL BARRIERS

Every organization has it’s communication techniques and

communication climate.

Irrespective of it’s size, all organizations have communication

policies.

These policies are referred as PROTOCOL.

The complexity and structure of this protocol can cause

communication barriers.

MAIN ORGANIZATIONAL BARRIERS

1. Too many Transfer points

2. Fear of Superiors

3. Negative Tendencies

4. Information Overload

TRANSFER STATIONS/

POINTS

Transfer stations are points at

which communication is passed.

More the transfer stations, more is the likelihood of message

being distorted or lost

For effective communication, we should have less transfer

points.

In organizations, having rigid hierarchy, transfer points are

more.

To have less transfer points, there should be direct contact

between sender and receiver.

NEGATIVE TENDENCIES

Negative tendencies can arise due to improper management

of groups in an organization.

Groups can be formal or informal.

There can be conflict of ideas between group members and

non-group members.

Example:- Extra-curricular activities group in class being

opposed by others.

But good managers can use these groups for the effective

working of the organization.

EFFECTIVE COMMUNICATION

1. Open environment

2. Keep receiver in mind

3. Avoid too many transfer points

4. Do not communicate when emotionally disturbed

5. Be aware of cultural diversity

6. Use appropriate non-verbal cues

7. Select suitable medium

8. Analyze feedback