SOHAIL RIAZ , Master Trainer

The American Heritage Dictionary defines ATTITUDE as a

“State of mind or feeling with regard to some

matter”

ATTITUDE MANAGEMENT

An Attitude is “A relatively enduring organization of Beliefs, Feelings, and

Behavioural tendencies towards socially significant Objects, Groups,

Events or Symbols" (Hogg & Vaughan 2005, p.150)

The basic idea behind the The basic idea behind the functional approach is that functional approach is that attitudes help a person to mediate attitudes help a person to mediate between their own inner needs between their own inner needs (expression, defense) and the (expression, defense) and the outside world (adaptive and outside world (adaptive and knowledge).knowledge).

ABC Structure of Attitude

Affective component

Behavioural component

Cognitive component (This involves a person’s belief / knowledge about an attitude object)

The way the attitude we have influences How we act or behave.

Feelings / Emotions about the attitude object

The Function of Attitudes 1. Knowledge

2. Self / Ego-expressive

3 . Adaptive.

4. The Ego-defensive function

1. Attitude1. Attitude• Attitudes provide meaning (knowledge) for lifeAttitudes provide meaning (knowledge) for life • Help us organize and structure our Help us organize and structure our

experience.experience. • Knowing a person’s attitude helps us predict Knowing a person’s attitude helps us predict

their behaviortheir behavior

2. . Self / Ego-expressiveSelf / Ego-expressive

• Help communicate who we areHelp communicate who we are• Make us feel goodMake us feel good• Self-expression of attitudes can be non-verbalSelf-expression of attitudes can be non-verbal

3. Adaptive • If a person holds and/or expresses socially

acceptable attitudes, other people will reward them with approval and social acceptance .

• Expression can be non-verbal

4. The Ego-defensive function

•Refers to holding attitudes that protect our self-esteem or that justify actions that make us feel guilty

The Environment

Determinism TheoryNegative

World View

Changing

Environment

YOU

Beware the Bullets!

Negative Work Environment

Past Experiences

Other People’s

Behavior

Ouch!

Challenging Sales Growth

Bulldozers

Snipers

Exploders

TurnoveTurnoverr

Patronizers

Market growth

Controllers

Customers’ Demands

Generic rain

DiscountsTherapeutic

class

Brown NosersSluffers

Franchisers

Past Experiences

Ouch!

Ouch!Ouch!

Ouch!Ouch!

Ouch!

Ouch!

Ouch! Ouch!

Media Frenzy

Negative World View

A recent Statistic:

Crime down 20% in America reporting up 600%,

Look at what you are looking at !!!

“Are some people just born positive thinkers . . . or is it their CHOICE?”

Life’s Little Question

Choose the Right Luggage

Dodge

Bullets Be Bulletproof

You’re going to get hit!

The Problem With Dodging Bullets

Putting on the Armor

Change

3 Things!

How to Change Your Attitude

ATTITUDEATTITUDE

ATTITUDEATTITUDEChanges happen

personally from the

INSIDE OUT!

I am responsible . . . . . . for who I am . . . for what I have . . . for what I doATTITUDEATTITUDE

So . . . Accept Responsibility

Negative world view

YOU

FROM THE INSIDE . . . OUT!ATTITUDEATTITUDE

Step #2 Take Control

Observe Your Thinking

THINKING

It sucks to be him.

I refuse

to let

this hook m

e!

This is all very interesting

What can I do

to defuse this?Tomorrow it will look very different.

I’d like to beat

the …

This is going to be a wonderful

day!

This is going to be a crappy day!

Manage Your Self-TalkIf you think you Can, or you think you Can’t…YOU’RE RIGHT! Henry Ford

THINKING

How to Change Your Behavior

BEHAVIORBEHAVIOR

BEHAVIORBEHAVIOR

Changes take true assessment, determination & discipline

Choose Your BehaviorREACTIVE

Response

RESPONSIBLE

My Respons

e

My Choice

BEHAVIORBEHAVIOR

Stimulus

Stimulus

Steps Toward Changing Behavior

1. Unconscious Incompetence

2. Conscience Incompetence

3. Conscience Competence

4. Unconscious Competence

BEHAVIORBEHAVIOR

The New YOU!The New YOU!

Add POSI+IVE BehaviorINFLUENCE YOUR ENVIRONMENT!

• Sprinkle some “positive” on the negatives• Focus on the good of each day• Stay out of the “feeding frenzies”• Say “please” and “thank you”• Practice EMPATHY• Evaluate YOUR behavior • Never miss an opportunity to complement

• Spread a SMILE aroundReplace the BAD HABITS!

BEHAVIORBEHAVIOR

More POSI+IVE Contributions

1. Is it true? 2. Is it harmful? 3. Is it necessary?

• Keep promises• Have a forgiving view of people• Keep an open mind with changes• Count to 1000 if necessary• See criticism as opportunity to improve• Cultivate your sense of humor

• Before you say anything to anyone, ask yourself three things

Watch your definitions - they become thoughtsthey become thoughts Watch your thoughts - they become wordsthey become words Watch your words - they become actionsthey become actions Watch your actions - they become your they become your destinydestiny

Remember to . . .

The Choice is YOURS

With a Bad attitude you can never have a positive day

With a Positive attitude you can never have a bad day

Choose POSI+IVE Living