Art of listening

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  • 1.Submitted to: Miss Ravneet Kaur Tung Submitted by: Priya Trehan Parul Dhingra Rajiv

2. Definition Purpose of listening Facts Of Listening Hearing And listening Why to be a good listener? Process of listening Types of listening Barriers How to be a good listener? 3. Listening is the ability to understand and respond effectively to oral communication. It is a psychological process which requires more attention from the receiver. Every Good Conversation starts with Good Listening. 4. The primary purpose of listening is to UNDERSTAND what the other person is saying , not necessarily to AGREE with him/her. 5. A state of mind An intension to listen A method of understanding A process of clarifying and verifying 6. CLASSIFICATION OF LISTENING 7. More than 35% of businesses think listening is a top skill for success. Less than 2% of people have had formal education with listening. 8. Writing 9% Speaking 30% Reading 16% Listening 45% 9. Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain. Listening: Listening is with the mind. Communication process and, to be successful, is an active process. 10. To be recognized and remember To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need WHY TO BE A GOOD LISTENER? 11. Understanding Learning Remembering Recalling Evaluating Judging Responding Answering Receiving Hearing 12. Ignoring listening Selective listening Empathetic listening Active listening 13. Ignoring what the speaker say completely. It is the worst type of listening. 14. Listen only the portions of talk you want to listen and dont listen the other portions. 15. It based on empathy. Here the listener share the speaker his emotions and feelings and problems. 16. The important type of listening. In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the persons own. 17. Hearing Attending Interpreting Evaluating Remembering Responding 18. Physiological Barrier Physical Barrier Attitudinal Barrier Cultural Barrier Lack Of Training Bad Listening Habits 19. Stop Talking Think Before Talking Use Non Verbal Communication Take Notes Give Feedback 20. L ook I nquire S ummarize T ake notes E ncourage N eutralize