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NSW Reference and Information Services Group Survey 2012 - report of survey results at the 'Reference at The Metcalfe' seminar, 8th May 2012, by Pam Langridge
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NSW Reference and Information Services Group
Survey 2012
Pam Langridge (@langridgep)
Background
• A Strategic Framework for RISG– Benefits
• Focus for the future• Evaluation• Benchmarking
– Where to start?
@langridgep 08/05/12
@langridgep 08/05/12
Survey Objectives
• Is the system working?• Direction • Benchmark
@langridgep 08/05/12
Methodology
• Online survey• Email invitation
@langridgep 08/05/12
Google Docs - Forms
• Various question types– Text– Multi-choice– Checkbox– List– Scale– Grid
@langridgep 08/05/12
Google Docs - Forms
• Various question types• Themes
@langridgep 08/05/12
Google Docs - Forms
• Various question types• Themes• Underlying spreadsheet
@langridgep 08/05/12
Google Docs - Forms
• Various question types• Themes• Underlying spreadsheet• Summary of responses
(dynamic webpage)
@langridgep 08/05/12
Google Docs - Forms
• Various question types• Themes• Underlying spreadsheet• Summary of responses
(dynamic webpage)• Verdict: it’s OK
@langridgep 08/05/12
Results
• Response rate• The data
All of the above
To promote exceptional reference services by library staff to the public, across NSW
To support networking and collaboration between NSW RISG members
To advocate on behalf of NSW RISG members
Other
0 5 10 15 20 25 30 35 40 45 50
RISG survey 2012 - overall vision / mission
Q1 From the choices below, what would you consider the overall Vision / Mission of the NSW Reference & In-formation Services Group to be?
To enhance the skills of NSW public lbrary staff
To expose NSW public library staff to emerging ideas from around the world
To celebrate local initiatives and encourage innovation from public libraries across NSW
To encourage participation and enable collaboration by NSW public library staff
To provide networking opportunities for NSW public library staff
To support, inspire and learn from other group members
To assist public library staff in regional / remote NSW to provide an equitable service to their clients
To meet and socialise with like-minded professionals
Other
0 5 10 15 20 25 30 35 40 45 50
RISG survey 2012 - main objectives
Q2 In your opinion, what are the main objectives of the Reference & Information Services Group?
The Annual seminar
The three (3) group meetings each year
Training sessions and workshops
The Ref-Ex wiki
Use of a range of social media communication technologies
The Readers Advisory sub-group
The Local Studies sub-group
The RISG wiki
None
Other
0 5 10 15 20 25 30 35 40 45 50
RISG survey 2012 - value of existing strategies
Q3 Which of the existing strategies do you value the most in achieving and providing reference & Information services in your library?
@langridgep 08/05/12
Additional strategies – suggestions
I think training days, targeting regional libraries, would be a valuable initiative. Would give presenters
the experience of presenting, and give regional library staff access to practical skills.
@langridgep 08/05/12
Collaborative projects – suggestions
Collaborating with our users as creators of information - on a state wide level - … a big shiny
website including local library sections where people can upload photos, tell stories about their towns,
their streets, their library experiences…
@langridgep 08/05/12
Communication tools – suggestions
… it remains up to the individual to be a member of the relevant e-lists, to subscribe to blog feeds, to use the wiki, to attend seminars / workshops / etc. & to
communicate back to the group.
Librarian
Library Offi-cer / Techni-
cian
Team Leader / Supervisor
Library Manager
RISG survey 2012 - level of responsibility
Q8 What level of respons-ibility does your current job have?
Reference
Customer Service
Management
Technical Services
Systems / I.T.
Childrens / Youth Services Other
RISG survey 2012 - area of work
Q9 What area of your library do you cur-rently work in?
1 2 3 4 5 6 7 8 9 100
2
4
6
8
10
12
RISG survey 2012 - influence over collec-tion development
Q10 Do you have any input into how your library's book vote is allocated or expended?
Yes12%
No54%
Somewhat33%
RISG survey 2012 - active membership
Q11 Do you consider yourself to be an active member of the NSW Reference & Information Service Group?
@langridgep 08/05/12
RISG survey 2012 – reason for involvement
“This is a new role for me, looking forward to networking, sharing and staying on top of emerging trends in this sector as well as
increase/refresh my reference skills.”
“I feel like I am struggling in my role at the moment as there are so many changes to my work area and also the change in general with
the way we now deliver our service to the clients.”
“I think Reference work is a fundamental skill for any librarian, and so becoming involved in RISG helps to keep my skills sharp.”
@langridgep 08/05/12
Conclusion
• How’d we do?• Improvements • Back to the Framework
@langridgep 08/05/12
Where do you want to go next?