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Paul A. Prewitt [email protected] Annual Giving Retention Strategy

Annual Giving Retention Strategy

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Page 1: Annual Giving Retention Strategy

Paul A. [email protected]

Annual GivingRetention Strategy

Page 2: Annual Giving Retention Strategy

Annual Giving ActivitiesAre An Investment In Future Returns

Page 3: Annual Giving Retention Strategy

80/20 Rule

Page 4: Annual Giving Retention Strategy

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STOP GUESSING AT THE ASK

Page 5: Annual Giving Retention Strategy

Stew

ards

hipRenewals

What’s an Annual Giving Retention Strategy?

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Page 8: Annual Giving Retention Strategy

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Campaign Executive Overview

425,406individuals asked

1,079,502total solicitations sent8,542

gifts

$863,467revenue

7,067donors

727%return on investment

$0.12cost per dollar raised

0.79%response rate

Page 9: Annual Giving Retention Strategy

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Campaign Timeline

Q1 Q2 Q3 Q4July – September

Email sent July 21st

Mail dropped August 6th

October – December

Email sent Nov. 23rd & 26th

Mail dropped Nov. 24th

January – March

Email sent Jan. 26th

Mail dropped Feb. 16th

April – June

Email sent April 10th & 12th

Mail planned for May 15th

Page 10: Annual Giving Retention Strategy

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Campaign Donor Demographics

18%of FY15 donors

21%of FY15 donor retention

MSU DonorStatus

Prim

ary

Reco

rd T

ype

Page 11: Annual Giving Retention Strategy

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Campaign Revenue Distribution by College

College Current Donors Gift Count Gift Revenue

Episodic Count

Episodic Revenue

Broad College of Business 563 586 $54,714.20 0 $0 Col. of Agriculture & Natural Resources 709 747 $62,629.33 1 $5,000 College of Arts & Letters 198 202 $22,592.83 0 $0 College of Communication Arts & Sciences 196 206 $16,704.34 0 $0 College of Education 632 647 $57,989.30 0 $0 College of Engineering 377 392 $67,106.67 2 $31,000 College of Human Medicine 141 147 $39,089.17 1 $10,000 College of Music 208 218 $16,745.95 0 $0 College of Natural Science 511 541 $66,338.99 1 $10,000 College of Nursing 72 74 $4,549.17 0 $0 College of Osteopathic Medicine 106 107 $27,353.33 1 $10,000 College of Social Science 592 618 $47,779.97 0 $0 College of Veterinary Medicine 436 457 $49,853.99 1 $5,000 Graduate School 16 16 $1,125.00 0 $0 Honors College 146 151 $13,334.98 0 $0 James Madison College 97 107 $24,140.00 1 $5,000 Lyman Briggs College 44 45 $8,160.00 0 $0 MSU College of Law 4 4 $5,050.00 0 $0 Residential College in Arts & Humanities 4 4 $200.00 0 $0 College Total 5,052* 5,269 $585,457.22 8 $76,000.00

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Campaign Revenue Distribution by Units

Unit

Current Donors Gift Count Gift Revenue

Episodic Count

Episodic Revenue

4-H Foundation 0 0 $0 0 $0 Broad Art Museum 9 10 $518.33 0 $0 Broadcasting Services 115 137 $7,420.16 0 $0 Campus Planning and Administration 15 16 $1,015.00 0 $0 General University 1,723 1,776 $106,180.22 0 $0 Intercollegiate Athletics 407 452 $55,483.78 0 $0 International Studies and Programs 17 18 $955.00 0 $0 Libraries and Information Technology Ser 150 155 $14,741.20 0 $0 Lifelong Education 0 0 $0 0 $0 Miscellaneous 54 55 $4,181.67 0 $0 MSU Museum 23 24 $3,360.00 0 $0 MSU Press 1 1 $100.00 0 $0 Student Affairs and Services 328 345 $22,737.36 1 $5,000 University Scholarships 211 214 $36,887.04 0 $0 Wharton Center 67 70 $24,430.00 3 $15,000 Unit Total 3,120* 3,273 $278,009.76 4 $20,000.00

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Get Personal with Your Target Marketing

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Page 15: Annual Giving Retention Strategy

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Campaign Direct Mail Results

Overall: • 156,262 individuals asked• $845,130 revenue• 6,965 donors• $0.36 cost per piece

Target: • Lybunts & Sybunts without

current fiscal year giving

• Q4 direct mail not set yet.

Personalized to show your last unique gifts.

2.74%avg. response rate

Page 16: Annual Giving Retention Strategy

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Campaign Basic Email Solicitations

Overall: • 344,802 individuals asked• $18,337 revenue• 152 donors• $0.00 cost per piece

Target: • Anyone without current

fiscal year giving.

< 0.05%avg. response rate

Results diminished after each subsequent message.

Page 17: Annual Giving Retention Strategy

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Campaign Personalized Email Experiment

Email: • 1834 pieces sent• 28 gifts• $6,525 revenue

Target: • Those with FY14 and

FY13 online gifts withoutcurrent fiscal year gifts.

• Sent in April of fiscal year

We used the RID feature for web gift renewals to personalize.

1.53%response rate

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THERE IS NO PILE

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Automation

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