Upload
shaun-slattery
View
308
Download
3
Embed Size (px)
DESCRIPTION
Presentation at the 27th Annual International Conference on Design of Communication. By Shaun Slattery, Ph.D. Networked environments, such as wikis, are commonly used to support work, including the collaborative authoring of information and “fact-building.” In networked environments, the activity of fact-building is mediated not only by the technological features of the interface, but also by the social conventions of the community it supports. This paper examines the social and technological features of a Wikipedia article in order to understand how these features help mediate the activity of factbuilding and highlights the need for communication designers to consider the goals and needs of the communities for which they design.
Citation preview
“Edit This Page”The Socio-technological Infrastructure of a Wikipedia ArticleShaun SlatteryDePaul [email protected]
ACM SIGDOCOctober 7, 2009Bloomington, IN
Networked fact-building
increasing use of, need for networked environments for collaborative authorship
corporate teamwork, fan sites, scientific research
challenges of designing such environments…
socio-technological factors to consider
Activity system of a W’pedia article
mediating artifacts: wiki environment, sources
object: clean coal technologies article
outcome:
Wikipedia project
subject: “clean coal technologies” article authors
division of labor: editors, administrators, stewards
community: Wikipedia authors
rules: Wikipedia policy and informal conventions
Activity system of a W’pedia article
mediating artifacts: wiki environment, sources
object: clean coal technologies article
outcome:
Wikipedia project
subject: “clean coal technologies” article authors
division of labor: editors, administrators, stewards
community: Wikipedia authors
rules: Wikipedia policy and informal conventions
socio-technological
Socio-technological infrastructure Community: strong sense
of community, dedicated Division of Labor: formal
roles, interest/expertise Rules: official policy,
unofficial practices
Socio-technological infrastructureFunctionality mediates fact-building Article
Socio-technological infrastructureFunctionality mediates fact-building Article
functionality: “fixed” text, though sources noted
Socio-technological infrastructureFunctionality mediates fact-building Edit this page
Socio-technological infrastructureFunctionality mediates fact-building Edit this page
functionality: text features, link/embed, hidden comment, block quote, reference
Socio-technological infrastructureFunctionality mediates fact-building History
Socio-technological infrastructureFunctionality mediates fact-building History
functionality: compare/search, revision statistics, undo, timestamp, userID, talk, notes
Socio-technological infrastructureFunctionality mediates fact-building Discussion/Talk pages
Socio-technological infrastructureFunctionality mediates fact-building Discussion/Talk pages
functionalities: edit, history, watch, purge
Socio-technological infrastructureFunctionality mediates fact-building User functionalities,
– “watch”– “profile”
Fact-building and infrastructure Much fact-building activity is
primarily mediated by mere writing, standard web technologies
Challenges lie in creating community, rules, labor-division
Biggest challenge in motivation toward goal
What can/should we design and how?
Swarts
Shaun SlatteryDePaul [email protected]://condor.depaul.edu/~sslatte1/