Harold Jarche!#AITD2014!jarche.com!@hjarche!

15 May 20141

work is learning &!learning is the work

1) the industrial/market era

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Tangible Goods!Best Practices!

Planning & Control

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Factories & Mass Production

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Organizations: Centralized & Fixedjarche.com

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Scientific Management of Labourjarche.com

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Business Schools!“MBA”

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2) the network era

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Intangible Services!Emergent Practices!Sense & Respond

Image: Guided by the Intangible, by Antonio Muniz

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Internet & Mass Customization

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@gapingvoid

Organizations: Decentralized & Dynamicjarche.com

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Management: Striving for Wholeness

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Networked Professional Communities

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Source: David Ronfeldt14

small scale

large scale

collaborative cooperative

Tribal“kinship”

Institutional“hierarchy”

Market“competition”

Networked“connection”

TIMN - David Ronfeldt

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Cooperation: sharing freely

with no quid pro quo

Collaboration: working together

toward a common goal

3) work in the network era

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automation!“Anything that can be reduced to a flowchart !

will be automated”!- Ben Hammersly

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outsourced!anything that can be digitized

will be sent to the lowest cost of labour

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Standardized

Customized

network!era

industrial!market!

era

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valued work in the network era!is unique, creative & customized

informalformal learningknowledgeexplicit implicit

tangible intangiblevalueTalent:!initiative!creativity!passion

Labour:!obedience!diligence!

intelligence

Standardized

Customized

network!era

industrial!market!

era

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4) learning at work

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structured & hierarchical

Work & Projects collaborative

Social Networks cooperative

informal & networked

goal-oriented & collaborative

opportunity-driven & cooperative

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Cooperation: sharing freely

with no quid pro quo

Collaboration: working together

toward a common goal

structured & hierarchical

Work & Projects

Communities of Practice

Social Networks

informal & networked

goal-oriented & collaborative

opportunity-driven & cooperative

share complex knowledge

test new ideas

diversity of perspectives

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structured & hierarchical

Work & Projects

Communities of Practice

Social Networks

informal & networked

goal-oriented & collaborative

opportunity-driven & cooperative

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The!Organizational!

Firewall

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team

Seek

Share

commun

ityne

twork

PKM enables sense-making & knowledge-sharing beyond the Firewall

jarche.com/pkm

filter

create

discern

Sense

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structured & hierarchical

Work & Projects

Communities of Practice

Social Networks

informal & networked

goal-oriented & collaborative

opportunity-driven & cooperative

share complex knowledge

test new ideas

diversity of perspectives

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knowled

ge-sh

aringse

nse-m

aking

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implicit knowledge:!!

is shared through conversations !

and !social relationships

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~19th C +/- 20th C 21st C

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from apprenticeship, to training, to SoCoMo

Social-Cooperative-Mobile28

Juggling

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communities!networks!

sense-making!implicit knowledge!

complexity!creativity

“Work is learning, learning work,”

- that is all

Ye know on earth,

and all ye need to know.

apologies to John Keats

30jarche.com