2. How to become an Active Listener? A Project Report On -----
Benefits Of Active Listening And
3. LISTENING Listening is the ability to accurately receive and
interpret messages in the communication process. Listening is key
to all effective communication, without the ability to listen
effectively messages are easily misunderstood communication breaks
down and the sender of the message can easily become frustrated or
irritated. The most basic and powerful way to connect to another
person is to listen. Just listen. Perhaps the most important thing
we ever give each other is our attention.
4. GOOD LISTENER
5. What Is ACTIVE LISTENING ?
6. ACTIVE LISTENING Active listening is a way of listening and
responding to another person that improves mutual understanding.
Active listening is a structured form of listening and responding
that focuses the attention on the speaker. It requires the listener
to feed back what they hear to the speaker, by way of re-stating or
paraphrasing what they have heard in their own words, to confirm
what they have heard and moreover, to confirm the understanding of
both parties
7. METHODS OF ACTIVE LISTENING
8. Prepare mentally Tell yourself that you are going to pay
attention, and then make the conscious effort to focus solely on
the speaker and block out any background noise or other
distractions.
9. This requires that you clear your mind and dedicate your
focus to taking in as much as you can of what is being said to you.
Get rid of any distractions that may stand in your way of paying
full attention. This means closing off any other conversations you
are having and stopping any activities you are doing. Clear your
mind of any preconceived ideas or emotions pertaining to what you
think the speaker might say. It is important to approach active
listening with an open mind, and to wait to form opinions until you
have heard what the speaker has to say.
10. Pay Attention Look at the speaker directly. Put aside
distracting thoughts. Don't mentally prepare a rebuttal! Give the
speaker your undivided attention, and acknowledge the message.
Recognize that non-verbal communication also "speaks" loudly.
"Listen" to the speaker's body language.
11. Show That You're Listening Nod occasionally. Smile and use
other facial expressions. Note your posture and make sure it is
open and inviting. Encourage the speaker to continue with small
verbal comments like yes, and uh huh. Use your own body language
and gestures to convey your attention.
12. Our personal filters, assumptions, judgments, and beliefs
can distort what we hear. As a listener, your role is to understand
what is being said. This may require you to reflect what is being
said and ask questions. Reflect what has been said by paraphrasing.
"What I'm hearing is," and "Sounds like you are saying," are great
ways to reflect back. Provide Feedback
13. Ask questions to clarify certain points. "What do you mean
when you say." "Is this what you mean?" Summarize the speaker's
comments periodically.
14. Defer Judgment Interrupting is a waste of time. It
frustrates the speaker and limits full understanding of the
message. Allow the speaker to finish each point before asking
questions. Don't interrupt with counter arguments.
15. Respond Appropriately Active listening is a model for
respect and understanding. You are gaining information and
perspective. You add nothing by attacking the speaker or otherwise
putting him or her down.
16. Be candid, open, and honest in your response. Assert your
opinions respectfully. Treat the other person in a way that you
think he or she would want to be treated.
17. BENEFITS OF ACTIVE LISTENING
18. BENEFITS OF ACTIVE LISTENING Active listening will show
great respect to the speaker. Active listening, make possible
further disclosure. Disclosure is significant for efficient legal
representations. Active listening will allow the speaker to correct
if you have not stated nor express the statement well. So, in that
manner you will be guided. Active listening facilitates the
listener to stay focused on the discussion, and to retain
information what the person hears.
19. Active listening resolves conflict. It is difficult to keep
hitting when the other party does not hit back. Active listening
permits the speaker to utter feelings. Active listening will
provide you additional information. Because of the fact that you
comprehend what the speaker says, the information will retain to
your brain and use it for future purposes.
20. CASE STUDY SUMMARY Lyman Steil & Listening Layman Steil
founder of International Listening Association(ILA) author of
several books on listening & trained thousands of managers
Sperry Corp. was trying to incorporate the theme of listening into
its advertising compaign and was hoping that Steil could provide
some insight on the subject. Instead, Steil suggested that, if
listening was a corporate quality they wanted to convey to the
public, the company staffers should first learn about listening
themselves. Over the next 5 yrs, He helped train thousands of
managers at the company, who then trained their employees. Due to
those principles & skills of listening that learnt by 44,000
Sperry worker, one of the big reasons that they got such a business
success.
21. Listening Fundamentals of listening concepts Learning
skills works in the following 4 areas: a) Sensing-hearing words b)
Interpretation-understanding c) Evaluation/Judging-accept/reject
the words d) Responding-final action results from conversation
According to Steil, we listen most carelessly to the people who are
important in our priorities list.
22. Making these understanding is the first step to become a
good listener Listening breaks down due to lack of attention-most
people do not realize that there is a process to listening. To
answer/speak when your turn comes, for that you want or need to get
some information, for that to listen Listeners must be able to
filter those emotions and understand how they impact their ability
to listen. Distraction includes noise in the room, people walking
in and out of the office, persons own physical or emotional
discomfort unrelated to the conversation. He said- good listeners
identify and deal with DISTRACTIONS as best they can, Good
listeners will take the time to ask or clarify the unclear point or
topic