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Accessing eBooks from your Reading-List:
troubleshooting
Tavistock and Portman NHS Foundation Trust
Here are a few problems you can encounter when trying to access eBooks from your reading-list…
Here are a few problems you can encounter when trying to access eBooks from your reading-list…
… and how to solve them!
The eBook doesn’t open at all when you click on the link
The eBook doesn’t open at all when you click on the link
This is almost always related to pop-up settings – you need to enable pop-ups on your browser.
The eBook doesn’t open at all when you click on the link
This is almost always related to pop-up settings – you need to enable pop-ups on your browser.
Click on this link to find more information and scroll down to the section headed Pop-Ups.
The eBook doesn’t open at all when you click on the link
If pop-ups are enabled on your browser, please check that you are using an up-to-date version of your browser and of your pdf viewer (i.e. Adobe Reader).
The eBook doesn’t open at all when you click on the link
If pop-ups are enabled on your browser, please check that you are using an up-to-date version of your browser and of your pdf viewer (i.e. Adobe Reader).
Click on this link to find more information, and scroll down to Browsers or Adobe Reader.
(http://library.tavistockandportman.ac.uk/online-reading-lists-technical-requirement/)
The eBook doesn’t open at all when you click on the link
If you are using an iPad and have enabled pop-ups, try holding your finger on the eBook icon for a little longer than you would normally expect to have to…
The eBook doesn’t open at all when you click on the link
… until this menu appears:
The eBook doesn’t open at all when you click on the link
… until this menu appears:
The eBook doesn’t open at all when you click on the link
… until this menu appears:
Then click on ‘open in a new tab’ to view the eBook.
You can only open / print one page at a time
You can only open / print one page at a time
This is usually down to a conflict between your browser settings and Adobe reader.
You can only open / print one page at a time
To fix this, take a look at EBSCO’s help pages here. (http://support.epnet.com/knowledge_base/detail.php?id=6682)
This is usually down to a conflict between your browser settings and Adobe reader.
You can only open / print one page at a time
To fix this, take a look at EBSCO’s help pages here. (http://support.epnet.com/knowledge_base/detail.php?id=6682)
If you are using a recent version of Firefox, you might find that the instructions are slightly out-of-date – go to the Firefox menu, then Preferences, then Applications tab and select ‘preview in Firefox’ from the drop-down menu.
This is usually down to a conflict between your browser settings and Adobe reader.
You can only open / print one page at a time
If nothing else works, just save the pages you want to print first.
You can only open / print one page at a time
If nothing else works, just save the pages you want to print first.
You can only open / print one page at a time
If nothing else works, just save the pages you want to print first.
And print the resulting PDF once you’ve downloaded it.
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
This may be connected to the previous problem, but may also be related to your browser’s download settings.
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
This may be connected to the previous problem, but may also be related to your browser’s download settings. If your browser is set to download automatically, the files will be saved in your downloads folder, but you won’t necessarily notice it happening.
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
You can usually change this easily enough; links below to help sites for different browsers:
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
You can usually change this easily enough, links below to help sites for different browsers:
• Internet Explorer • Chrome • Firefox • Safari
The eBook viewer opens in your browser but the page
doesn’t load when you click on the chapter heading
You can usually change this easily enough, links below to help sites for different browsers:
• Internet Explorer • Chrome • Firefox • Safari
http://windows.microsoft.com/en-GB/internet-explorer/download-files#ie=ie-11 https://support.google.com/chrome/answer/95574?hl=en-GB https://support.mozilla.org/en-US/kb/startup-home-page-download-settings http://support.apple.com/kb/PH17207
If all else fails, contact us at the library
If all else fails, contact us at the library
The easiest way is to send us an email here: [email protected]
Have a good read!
The Tavistock and Portman NHS Foundation Trust
