Heuristic Usability Evaluation

Name: Davuth Than

Instructor’s name: Zulfi Erken

Evaluation of website: www.ebay.com

Outline Introduction of website

10 Usability Heuristics for User Interface Design

Visibility of system status

Match between system and the real world

User control and freedom

Consistency and standards

Error prevention

Recognition rather than recall

Flexibility and efficiency of use

Aesthetic and minimalist design

Help users recognize, diagnose and recover from errors

Help and documentation.

Evaluation of website

Introduction to eBay

eBay is an online marketplace

eBay located in San Jose ,California

eBay found in 1995

it is now a multi-billion dollar business with operations localized in over thirty countries

10 Usability Heuristics for User Interface Design

Visibility of system status

Match between system and the real world

User control and freedom

Consistency and standards

Error prevention

Recognition rather than recall

Flexibility and efficiency of use

Aesthetic and minimalist design

Help users recognize, diagnose and recover from errors

Help and documentation.

Evaluation of ebay using Heuristics’s Rules

Visibility of system status

visibility of system status where user can see exactly the state of his/her, so they can follow some steps with the system feedback within reasonable time.

Cont.’ Match between system and the real world

Understandable phase

Clearly define user’s requirement

Make the user understand steps and requirement

All the requirements are written in English phrase which understandable

Cont.’ User control and freedom

ebay will alert to the user and provide a link which goes to the registration page and fill the missing or wrong information again.

Cont.’

Consistency and standards

ebay divided menu into categories.

User can search by category

Cont.’

Error prevention

The system will appear the require information when the user missing the step or wrong input data

Cont.’

Help and documentation

ebay included the customer support page which allowed user to find their answer by search the particular topic or keyword. If that feature doesn’t make any sense, user can contact to ebay by online call or online chat depending on user options.

Feedback

eBay also include feedback for their user to comment their opinions