PARTICIPATORY DESIGN OF NETCARITY

SERVICES USING DIFFERENT PERSPECTIVES

Ilse Bierhoff

Smart Homes

Dutch Expertise Centre for Smart Technology and Smart Living

1st International AEGIS Conference

7-8 October 2010

Netcarity project

• A NETworked multisensor system for elderly people:

healthCARe, safety and securITY in the home environment

• Inclusion Overcoming isolation (families, friends, communities), stimulating and facilitating daily

tasks, edutainment

• Assistance User friendly access to physical services

• Protection Physical safety and perceptual safety e.g. fall detection, fire detection, intrusion alarm

• Health Part of an emerging care continuum enabled by new medical devices and ICT

User involvement in defining NETCARITY services

Process to define services:

1. Questionnaire and interview

2. Scenarios including Personas and Netcarity key concepts

3. Make your own service workshop

4. Make your own device workshop

5. Additional ideas from Netcarity partners

6. Development service centre interface

User involvement in defining NETCARITY services

Services

The Information on activities service is targeted at entertainment.

• Highlights events that are interesting for the participants

• Encourages participation in activities outside the home

• Service centre has the possibility to add pictures/video

The Contact with family and acquaintances service is targeted at

communication.

• The Netcarity face-to-face interface

• Videos, pictures and messages can be send to the older person

Services

The Good morning service is targeted at welfare.

• Daily video-contact between the older person and an employee of the

service centre

• Ensure that the participant is well and to address any immediate needs for

assistance or acquire other services.

• Older person needs to contact the service centre between 8AM and 11AM.

The Doorkeeper service is targeted at safety.

• Being able to see who is in front of the door

• Video-recording of the conversation between the visitor and the older

person

• Possibility for older person to consult the service centre if he doesn’t trust

the situation and wants an extra opinion if he should open the door or not.

The road towards the demonstration phase

• Possibility to show the benefits of the NETCARITY

system in a real-life situation.

• Opportunity but requires high quality of offered services

due to the nature of the home environment.

• During the preparation period all pre-conditions must be

set to be able to install the NETCARITY services in the

Netherlands and after the demonstration phase have a

clear view on the exploitation of those services.

• Focus on technology that is mature – from lab to home

Different perspectives

Integration

• The goal of NETCARITY is to develop an open service

delivery platform, which allows providers to use the

platform to deliver their services to the older persons

that use the system.

• Provide a tool to any service provider to easily, without

having to know all about the system, integrate their own

service into the system.

• To guarantee quality of the services requirements

include quality standards and integration conventions

as well as documentation conventions.

Ethical model NETCARITY

On each level

Organizational

Example for doorkeeper service

• Employees of the service centre are able to use the developed service

centre interface at the service centre which has office hours from 8 AM

till 5 PM.

• After working hours one of the employees of the service centre is

appointed to be standby.

• Part of the agreement is that the employee isn’t obliged to stay at home

during the shift.

• It cannot be expected that after working hours the employee is sitting

behind a computer and has immediate access to the service centre

interface.

• Use mobile application after working hours

Interfaces

Evidence based exploitation

• Quantative and qualitative data collection during demonstration phase

at all involved stakeholders

• Align activities with long term plans of service centre:

• Offer more comfort services

• Focus on mobile and home care services

• Cooperation within the demonstration phase with housing association

with experience in offering broadband services that wishes to broaden

the currently offered services

• Definition of roles and responsibilities within service delivery process,

partners needed?

• Goal: Proof of concept and vision towards service delivery after

Netcarity

Discussion

• Users can play an active and valuable role in the development of

AAL services. Challenge is to maintain this equality towards the

final iterative steps in the design process.

• Change in attitude; While developing AAL services researchers

shouldn’t work in isolation but in multidisciplinary teams where

there are no strict boundaries between disciplines and the

disciplines are considered to be equal.

• Open service delivery platform is the key to maintaining added

value for users and providers.

• Using different perspectives to gain a complete insight into the

dynamic world of service delivery is necessary.

Questions

Thanks for your attention!

More information on Smart Homes:

http://www.smart-homes.nl

Ilse Bierhoff: i.bierhoff@smart-homes.nl

More information on the NETCARITY project:

http://www.netcarity.org