3.03 Understand

support services

IntroductionIntroduction

Support Services1. Create a therapeutic environment to provide

patient care

2. Develop and implement Healthcare administration Quality control Compliance regulations

3.03 Understand support services 2

Support Services

3. Maintain a clean and safe environment

4. Manage resources

5. Maintain an aesthetic environment

3.03 Understand support services 3

Support Services

Create a therapeutic environment to Create a therapeutic environment to provide patient careprovide patient care

A healthcare environment is therapeutic when it: Supports clinical excellence in treatment of the

physical body Supports psycho-social and spiritual needs of

patient family staff

3.03 Understand support services 4

Support Services

Create a therapeutic environment to Create a therapeutic environment to provide patient careprovide patient care

A healthcare environment is therapeutic when it: Produces measurable positive effects on

patients’ clinical outcomes staff effectiveness

3.03 Understand support services 5

Agency OperationsAgency Operations

Develop and implement measures to: Develop and implement measures to: Provide for healthcare administrationProvide for healthcare administration

Measure and improve qualityMeasure and improve quality

Monitor complianceMonitor compliance

3.03 Understand support services 6

Agency OperationsAgency Operations

Provide for Healthcare AdministrationProvide for Healthcare Administration Develop plan to achieve agency goals and Develop plan to achieve agency goals and

objectives objectives

Develop policies and proceduresDevelop policies and procedures

3.03 Understand support services 7

Agency OperationsAgency Operations

Provide for Healthcare AdministrationProvide for Healthcare Administration Coordinate activities between departments, Coordinate activities between departments,

outside agencies and contractors outside agencies and contractors

Provide new services as needed Provide new services as needed

Provide a program for employee recognition Provide a program for employee recognition

3.03 Understand support services 8

Agency OperationsAgency Operations

Measure and Improve QualityMeasure and Improve Quality Monitor customer satisfactionMonitor customer satisfaction Provide standardized support to departmentsProvide standardized support to departments Determine cost effectiveness of alternative Determine cost effectiveness of alternative

methods.methods. Assure quality management.Assure quality management.

3.03 Understand support services 9

Quality

Measure and Improve QualityMeasure and Improve Quality

Customer SatisfactionCustomer Satisfaction

Healthcare organizations collect satisfaction Healthcare organizations collect satisfaction data for several purposes:data for several purposes: AccreditationAccreditation Quality AssuranceQuality Assurance Medical GroupsMedical Groups

3.03 Understand support services 10

Customer

Satisfaction

Report

Agency OperationsAgency Operations

Monitor ComplianceMonitor Compliance ““Obey the rules”Obey the rules”

Codes of ethics Codes of ethics Legal, regulatory, and accreditation standards/codesLegal, regulatory, and accreditation standards/codes Hazardous materials management Hazardous materials management Safety and building regulationsSafety and building regulations

3.03 Understand support services 11

Agency OperationsAgency Operations

Monitor ComplianceMonitor Compliance Coordinate Emergency Preparedness PlansCoordinate Emergency Preparedness Plans

physiciansphysicians departmental managersdepartmental managers outside agenciesoutside agencies

Inspect buildings and grounds Inspect buildings and grounds

3.03 Understand support services 12