2707 what is new in sap quality management how sap provides continuous improvements in qm

What is new in SAP Quality Management?

How SAP provides continuous improvements

in QM

Ingo Panchyrz, QM Product Management, SAP AG

ASUG Annual Conference 2013, Orlando FL, Wednesday , May 15

Session Code: 2707

© 2012 SAP AG. All rights reserved. 2 Preliminary 2013

Primary Goals

1. Gain an insight into the customer

connection program focus topic QM and a

sneak peek of the latest enhancements in

the Quality Management module with SAP

ERP.

2. See how the new features and functions

support you in improving your business

processes and increase ease-of-use.

3. Learn how the improvements can be

accessed, implemented, and activated also

for lower releases.

2013

© 2012 SAP AG. All rights reserved. 3 Preliminary

Agenda

Customer Connection Program

Overview of the Customer Connection Program Focus Topic QM [QM CC]

Enhancements in the Context of QM CC

Overview of developments

Prerequisites (switches)

New functions and features

Rollout

Summary

Quality Planning and Quality Inspection

Quality Notification

Quality Control

FMEA

Audit Management

2013

Customer Connection Program Overview of the Customer Connection Program Focus Topic

QM [QM CC]


Lifecycle of the Customer Connection Program

Example of the Project Cycle for the Focus Topic QM

Kick-Off

Call

Final

Call

Decision

Meeting

Selection

Call

Delivery

Call

June 2012 December 2011

COLLECT

Improvement

Requests

SELECT

Improvement

Requests for

Development

DEVELOP

Selected

Improvement

Requests

USE in

Customer

Systems

February 2013

Monthly Calls

2013


Overview


Enhancements in the Context of the Customer Connection

Program Focus Topic Quality Management - Overview

ID Improvement Request QM CC QM Process

7847 Link DMS with Codes

Quality Planning &

Quality Inspection

8471 Improved F4 Help for Master Inspection Characteristics

8376 Enhanced Selection Options for QA32/QA33

7848 Link DMS with Inspection Lots

7866 Enhanced Tree within QE51N

7979 QA08 Enhancements

8272 Action Box – Documentation at Defect Item Level

Quality Notification 8735 Automatic Refresh of Notification Lists

8271 Extension of Residence Time for Archiving Notifications

8719 Improvements Within QGA4 Quality Control

9442 FMEA: Enhanced Copy Functions FMEA

Audit Management with SAP, KPro Enabling with SAP NW

7.40 Audit Management

2013


Activation via Customizing Switch

Customizing switch required for the following

developments:

Function must be activated in

QM Customizing at client level.

The function is reversible.

Improvement Request QM CC Switch

Link DMS with Codes Yes

Improved F4 Help for Master Inspection Characteristics No

Enhanced Selection Options for QA32/QA33 No

Link DMS with Inspection Lots Yes

Enhanced Tree Within QE51N Yes

QA08 Enhancements Yes

Action Box – Documentation at Defect Item Level No

Automatic Refresh of Notification Lists Yes

Extension of Residence Time for Archiving

Notifications No

Improvements Within QGA4 Yes

FMEA: Enhanced Copy Functions Yes

Audit Management with SAP, KPro Enabling with SAP

NW 7.40 (separate switch in Audit Management

Customizing)

Yes

Without activation, new functions are disabled and no UI changes are visible.

Switch also provides

documentation via F1 help


Quality Planning and Quality Processing

© 2012 SAP AG. All rights reserved. 10 2013

Link Document Management System [DMS] with Codes

Enhancement

Characteristics

DMS records can be linked with codes

Assignment possible during code

maintenance or in DMS transaction without

Customizing transports by new transaction

QS41D

Assigned documents can be displayed

within F4 help wherever codes are used (in

results recording, usage decision, and

quality notification processing). Function is

active for F4 helps for selected sets and

code groups

Display functions including preview with

scrolling function provided

Special checks within application if

function is deactivated

Activation via Customizing switch


Link DMS with Codes

Document Assignment to Codes

Documents can be assigned to a code within code maintenance (such as transaction QS41).

Technically the new transaction QS41D is called via the buttons.

The transaction for assigning DMS

records can be called for single

codes or an entire code group.

The assignment of DMS records to codes is not connected to Customizing transport requests.


Link DMS with Codes

F4 Help for Codes Within Results Recording

In results recording, the assigned DMS records for each code can be opened via the

standard DMS viewer within the F4 help.

A new icon / button indicates that at least one DMS record has been assigned.


Link DMS with Codes

F4 Help for Codes Within Results Recording

Scroll up and down

within codes

Open preview

(HTML container)

Scroll within DMS records

and/or originals

Set validity

for documents

In addition to the DMS standard popup,

a preview section can be opened

Close preview (HTML container)


Improved F4 Help for Master Inspection Characteristics

Enhancement

Characteristics

Extended selection for F4 help for

master inspection characteristics used

within inspection plans, standard plans,

routings, and master recipes as well as

QS2* transactions etc.

Additional fields in result list:

Info field 1 & 2

Internal characteristic description

Indicator if MIC is qualitative or quantitative

Indicator if long text exists

Button to be able to call long text of MIC

Enhanced selection by:

Info fields 1 & 2

Characteristic type



Inspection Plan within Engineering Workbench (CWBQM)

Enhanced selection to select also by info fields as

well as differentiator to distinguish between

qualitative and quantitative characteristics



Inspection Plan within Engineering Workbench (CWBQM)

New columns added to the results list of the F4 help for master inspection characteristics

Indicator to differentiate between

qualitative and quantitative characteristics

Info fields 1&2

Internal

characteristic

description

Indicator to identify if long text exists

for master inspection characteristic

Long text of master inspection

characteristics can be called directly


Enhanced Selection Options for QA32/QA33

Enhancement

Characteristics

Report RQEEAL10, transaction

QA32/QA33

Select options for inspection operation

fields (similar to QE51N) included in

“Dynamic Selection”

No switch required


Enhanced Selection Options for QA32/QA33

Dynamic Selection within QA32/QA33

Dynamic Selection

Inspection operation is a separate

folder within dynamic selection

Open the folder via

double-click on

selection criteria


Characteristics

DMS records can be linked with

inspection lots

Assignment is possible during

inspection lot processing and within

usage decision

Assigned documents can be displayed

in various transactions, in particular

during results recording

Special checks within application if

function is deactivated

Assigned DMS records (DRAD) are

taken into consideration when archiving

inspection lots (technical view)


Link DMS with Inspection Lots

Enhancement



New tab within inspection lot and inspection lot usage decision

transactions

DMS records can be assigned when

creating or changing inspection lots

and/or within usage decision transactions



New button within results recording transactions

An icon / button indicates that at least one DMS record has been assigned.

The DMS records can be displayed by clicking the button.


Enhanced Tree Within QE51N

Enhancement

Characteristics

Navigation tree within QE51N can be

enhanced by additional fields (also

append fields)

New BAdI BADI_QE_TREE_QE51N

available in order to flexibly add fields

at inspection lot, operation,

characteristic, or sample node (level)

Default implementation and predefined

INCLUDE structures provided

Enhanced layout (filter value) for better

transparency

Automatic refresh after selecting fields

to be displayed




Preview QE51N

Additional filter for each level



Preview QE51N

The list is automatically refreshed. Fields will be concatenated and separated by hyphen ( – )

The maximum length of one line is 255 characters (data element QNODETEXT). If the line

width is longer than 255 characters, the information will be cut off.

The existing structure QETREEINFO has been

enhanced by new INCLUDE structures for

each level of the tree in QE51N in order to

display them within QE51N.


QA08 Enhancements

Enhancement

Characteristics

New flags on existing tab “Deactivate

Inspection Type” within transaction QA08

“Mass Change of QM Inspection Setup Data in

Materials”

One indicator triggers function to delete

inspection types (plausibility checks equal to

existing option within QA08 for deactivating

inspection types)

Deactivated inspection type assignments can

be taken into consideration

“Preferred Inspection Type” indicator can be

set when activating an inspection type

New selection criteria such as batch

management requirement indicator and plant-

specific material status

Report RQMQMM00, transaction QA08



QA08 Enhancements

Enhancement on “Activate Inspection Type” Tab

New indicator to “Set Preferred

Inspection Type” when activating

an inspection type

Additional selection criteria available

when activating the function


QA08 Enhancements

Enhancement on “Deactivate Inspection Type” Tab

New indicator to select deactivated

material/inspection type

combinations only

New indicator to delete inspection

types instead of deactivating.

Plausibility checks equal to existing

option for deactivating inspection

types.


Quality Notification


Action Box – Documentation at Defect Item Level

Enhancement

Characteristics

New function module QM06_SELECT_ITEM

and enhancements to select a defect in

order to document an action at item level

Function module includes a popup to select

a defect item (single selection) for which an

action out of the action box should be

documented

The function module can directly be

included in existing customer-specific

follow-up actions used within the

notifications action box.

Example function module

QM06_FA_ACTION_INTERNAL_NOTE_I

provided to create an internal note at item

level

Can be used for documentation as activity

or task

No switch required



Example Action “Create Internal Note”

Popup with defect items is

displayed

Single selection

Layout can be personalized



Example Action “Create Internal Note”

As a result the activity is

documented at defect item level

Header level

Defect item level



Required Steps for Enabling

Example function module

QM06_FA_ACTION_INTERNAL_NOTE_I

can be defined directly as a follow-up action

within the notifications action box in QM Customizing.

Function module

QM06_SELECT_ITEM can be

included in existing customer-

specific function modules used

as actions within the notifications

action box.


Automatic Refresh of Notification Lists

Enhancement

Characteristics

Lists are refreshed every time an object

is opened (change or display mode) via a

worklist

New SET/GET parameter ID

QM_QN_AUTO_REFRESH (value “X”)

allows user-specific control

Reports RQMELL10 (QM10, QM11),

RQMELL20 (QM12, QM13), RQMELL30

(QM14, QM15), RQMELL40 (QM16, QM17),

RIQSMEL1 (IQS8) and RIQSMEL2 (IQS9)




New User Parameter to Trigger the Refresh

A new SET/GET parameter ID QM_QN_AUTO_REFRESH containing a Boolean value

is available to support user-specific control. This means that only if the Customizing switch

and the user parameter are active, will an automatic refresh be triggered after an object call

from the list.

Alternative transaction SU01

Log off and log on again after changing the user parameter in order to refresh the buffer.



Preview QM10

Open notification and change data (e.g. status / material).

After Save or Back, the worklist is refreshed automatically.

As a result, the changed notification is removed from the results list.


Extension of Residence Time for Archiving Notifications

Enhancement

Characteristics

Field length of field “Compl. date of

notifications“ changed from 3 digits to 5

digits for archiving reports

Affected reports: RIARCQM3, RIARCQM2,

RIARCSM3, RIARCSM2, RQARCNM3

No switch required


Extension of Residence Time for Archiving Notifications

Preview

Example: Start report “RQARCQM3” via transaction SA38

Field changed from 3 to 5 digits


Quality Control Focus on QM Evaluation Cockpit QGA4


Improvements Within QGA4

Enhancement

Characteristics

Grouping characteristics are now

highlighted

Option to show original selection that

was used to create a table or graphical

representation

New function to clear all screens in one

go

New Implementation Type available in

order to display detail views. Example is

provided to display notification data per

quality notification (can also be used as

template for additional customer-specific

screens)




Define Layout - Grouping Characteristics

Grouping characteristics can be identified

by prefix “ * ” within layout definition



Grouping Characteristics Within Tree

Grouping characteristic columns can also

be identified by prefix “*” and corresponding

tooltip within the tree.

Other key figures and columns do not have

the prefix “*”.



Select Data Nodes Used – Show Original Selection

New button:

Select Data Nodes Used



Select Data Nodes Used – Show Original Selection

• Relevant objects are marked in the tree

• If required, nodes are expanded automatically

• “Focus” topic changes automatically (Inspection Lots,

Quality Notifications etc.)



Detail View Within QGA4

Enhanced menu

New implementation type (450)

provided in order to show important

notification header data



Detail View Within QGA4

Detail views are displayed on the right-hand side. One screen

section is filled for each entry of the aggregated form.

Other screens can be accessed

via page down / page up buttons



Detail View Within QGA4 - Toolbar

With the Detail button the user can directly

navigate to display or edit mode for the notification

Implementation Info

Close View

The quality notification can be called

directly in display or change mode



Close Views

The “Close Views” button clears all subscreens in one go.

Applies to tables, graphics, and detail and external views.

FMEA - Failure Mode and Effects Analysis Enable copying of functions, defects, effects, causes

incl. subitems within and across FMEAs


FMEA

Enhancement

Characteristics

Copy the following components from the current

FMEA or another FMEA with lower-level list items

using the Copy and Paste buttons:

Functions

Defects

Effects

Causes

Prerequisites

Characteristics

Move functions within the function list of the

same FMEA.

“Final” flag for relevant methods used within

FMEA initialized in order to provide more

flexibility for customers (for customer-specific

developments).

Activation via Customizing switch.


Copy Elements Within and Across FMEAs Example: Copy defect including subitems

Copy elements within or across an FMEA

including subobjects by using

the relevant buttons.

For you to be able to copy the objects to another

FMEA, the hierarchy profiles of the function lists

must match.

All texts and the following fields are copied:

Screen area Search Criteria: Search Field,

Grouping

Catalog

Code group

Code

Version

Master inspection characteristic

Characteristic type

Valuation specifications


Move Elements Within FMEA

Example: Move function within function list in one FMEA

Move a function within a function

list by drag and drop.

Cut and paste is also supported.

Audit Management Knowledge Provider [KPro] Enabling with

SAP NW 7.40


What is new with KPro in Audit Management?

KPro Enabling with SAP NW 7.40

With the new development in Audit Management it is possible to …

Use KPro for attaching documents to an audit or its components (audit, audit plan,

question list, corrective and preventive action). This also includes the provided

functions (part of KPro) of display, edit, versions, and properties.

Define directories and subdirectories for the bundling of documents for an audit /

audit component via the structure tree

Import a document as an attachment to an audit or an audit component via the

structure tree

Create documents of different MIME types for an audit / audit component directly via

the structure tree (e.g. txt, pdf, Word, …). The possible MIME types are defined via

KPro configuration, i.e. not new functionality for Audit Management.

Display an existing BDS-based document within the audit cockpit

also after activation of KPro storage

View the versions of the assigned documents within the audit cockpit

…


Document Attachment in Audit Management

KPro Usage – Create Document Directory

1

2 3

Use a

document

directory /

folder to group

documents,

e.g. according

to same topic; a

folder can also

have

subfolders.



KPro Usage – Create Document

A standard document class for audit

management is proposed.

The user can enter name and

description and choose the relevant

MIME type (configuration of KPro).

On choosing Enter, the system

starts the respective editor, for

example, Microsoft Word.



KPro Usage – Display / Edit Document

Examples: In-place display of the

given document.

The user can switch to edit mode if

authorized.


Rollout


Availability & Delivery

Most of the changes are delivered automatically with EHP7. You do not need to

activate a business function.

Most enhancements must be activated in QM Customizing at client level (shortcut:

transaction QCC0). The function is reversible. Check corresponding SAP Note

1729128.

A download of most of the functions to lower releases (< EHP7) has been done.

Check available downports on SAP Service Marketplace via the SAP Notes or via

the Improvement Finder www.sapimprovementfinder.com.

If developments are to be installed before the Support Package (SP) is available,

the relevant SAP Notes must be implemented separately

For technical reasons, some enhancements are provided by implementation notes

and interface notes. For releases < EHP7 only interface notes will be provided by

the SPs. If – in addition – implementation notes exist, these notes must be installed

separately in addition to the interface note.

For Audit Management, development is done in SAP NW 7.40, a downport to SAP

NW 7.31, SP06 has been done (see SAP Note 1756906).

http://www.sapimprovementfinder.com/


Enhancements in the Context of the Customer Connection Program

Focus Topic Quality Management – Overview Notes and Availability

ID Enhancement SAP Notes SA

P E

RP

6.0

SA

P E

RP

6.0

EH

P2

SA

P E

RP

6.0

EH

P3

SA

P E

RP

6.0

EH

P4

SA

P E

RP

6.0

EH

P5

SA

P E

RP

6.0

EH

P6

SA

P E

RP

6.0

EH

P7

Sw

itc

h

Downport of QM Customizing

Switches of EHP7 1729128

7847 Link DMS with Codes

1744093

(Interface Note 1750748),

related note 1776662

8471 Improved F4 Help for Master

Inspection Characteristics 1762294

8376 Enhanced Selection Options for

QA32/QA33

1738739 (Prereq.

1802269)

7848 Link DMS with Inspection Lots 1741024

(Interface Note 1743527)

7866 Enhanced Tree Within QE51N 1735818

7979 QA08 Enhancements 1764682

8272 Action Box – Documentation at

Defect Item Level

1777483

(Impl. Note 1770396)

8735 Automatic Refresh of Notification

Lists 1734542

8271 Extension of Residence Time for

Archiving Notifications 1740397

8719 Improvements Within QGA4 1764764 (EHP 3 – 6),

1815584

9442 FMEA: Enhanced Copy Functions 1761243 (Prereq.

1762296)

Audit Management with SAP, KPro

Enabling with SAP NW 7.40

1756906 (via Support

Pack)

Switch

in AM

Summary


6 Key Points to Take Home About the Customer Connection Program Focus Topic Quality Management

Collaboration with customers taken seriously

Solutions driven by and aligned with customers according to

the Customer Connection program

Supporting all aspects of QM

Enhancements in almost all areas and processes within QM

Lowering Total Cost of Ownership (TCO)

Most of the enhancements also provided for lower releases (that is, < Enhancement Pack 7 for SAP ERP 6.0)

Innovation without Disruption

Continuous improvement of existing functionality without disruption Flexibility to activate new processes and

scenarios by customizing switches

Enable customer adoption based on business needs

Enhance customer satisfaction Improve business processes and ease of use

1

2

3

4

5

6


Interesting Links

www.sapimprovementfinder.com

Improvement Finder

Public Idea Place (first registration only)

https://ideas.sap.com

Help regarding tool/process & request access for CC Place via:

http://influence.sap.com

SAP Service Marketplace via the SAP Notes

service.sap.com (requires login credentials)


https://ideas.sap.com/

http://influence.sap.com/

http://influence.sap.com/


Questions?

Session Code: 2707

Thank You! Contact Information:

Ingo Panchyrz

Product Expert

Product Management Quality Management

SAP AG

Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

M +49/160-8896680

F +49/6227/78-39222

mailto: [email protected]

http://www.sap.com

mailto:[email protected]

http://www.sap.com/

Education

2707 what is new in sap quality management how sap provides continuous improvements in qm