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View the emotional intelligence slides from Lou Russell's presentation for the Central Florida Chapter of ASTD on 3/20.
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R U S SE L L M A R T I N A S S O C I A T E S&
presented by
Lou Russell, Russell Martin &
Associates (317) 475-9311
[email protected] @nolecture
www.russellmartin.com
R U S SE L L M A R T I N A S S O C I A T E S& Page 1
How Clearly Do You See?
Content
Where did Emotional Intelligence come from?
What happens to me when I’m stressed?
Understanding my triggers / self-awareness
Page 2 © Developed by Russell Martin & Associates www.russellmartin.com
R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 3
What is Emotional Intelligence?
?
R U S SE L L M A R T I N A S S O C I A T E S&
1. Describe the stress experienced on the job by entering on this line the emotion you felt: __________.
Rank the intensity of that emotion (1 = low, 10 = high): _____.
2. What factors contributed to your feelings about the problems?
3. Describe the successes experienced on the job by entering on this
line the emotion you felt: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____.
4. What factors contributed to your feelings about the successes?
© Developed by Russell Martin & Associates www.russellmartin.com Page 4
What Are Your Triggers?
R U S SE L L M A R T I N A S S O C I A T E S& Page 5 © Developed by Russell Martin & Associates www.russellmartin.com
What Happens to Me?
40% job was very or extremely stressful;
25% view their jobs as the number one stressor in their lives;
Three fourths of employees believe that workers have more on-the-job stress than a generation ago;
29% of workers felt quite a bit or extremely stressed at work;
26 percent of workers said they were "often or very often burned out or stressed by their work";
Job stress is more strongly associated with health complaints than financial or family problems.
50%
25%
75%
100% people said…
job is extremely stressful
job is #1 stressor
stress worse than a generation ago
R U S SE L L M A R T I N A S S O C I A T E S& Page 6 © Developed by Russell Martin & Associates www.russellmartin.com
What Happens to Me?
40% job was very or extremely stressful;
25% view their jobs as the number one stressor in their lives;
Three fourths of employees believe that workers have more on-the-job stress than a generation ago;
29% of workers felt quite a bit or extremely stressed at work;
26 percent of workers said they were "often or very often burned out or stressed by their work";
Job stress is more strongly associated with health complaints than financial or family problems.
This information was
obtained in the 1990's
in large surveys by Northwestern National Life Insurance Co, Princeton Survey Research Associates, St. Paul Fire and Marine Insurance Co., Yale University and The Families and Work Institute.
50%
25%
75%
100%
job is extremely stressful
job is #1 stressor
stress worse than a generation ago
R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 7
Your Body Reacts
Ironically, the workplace has become one of the most inefficient places to work.
R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com
What Happens to Me at Work?
Workers'
Compensation
Four Hour Emotional Hangover
- Dr. Izzy Justice, Emotional Quotient
R U S SE L L M A R T I N A S S O C I A T E S&
Defining Emotional Intelligence
EQ
Cognition
Behavior
Competency Decision Making (Superior Performance)
360 Assessments Performance Reviews
DISC Motivators
Multiple Intelligence Memory
Page 9
An individual with the highest IQ will not outperform a team with mediocre IQ but high EQ.
R U S SE L L M A R T I N A S S O C I A T E S&
The Components
Self-Awareness
Self-Regulation Motivation
Empathy Social Skills
Page 10
R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com
How You Behave: DISC
D
I S
C Urgent
Pioneering
Innovative
Driven
Likes challenge
Demanding
Quick to anger
Careful
Objective, clear
High standards
Good analyst
Detailed
Picky
Aloof
Fearful
Optimistic
Motivator
Team Player
Problem solver
Emotionally needy
Inattentive
Trusting
Poor with
details
Steady and sincere
Patient
Empathetic
Logical
Service-oriented
Apathetic under stress
Passive
Resists change
R U S SE L L M A R T I N A S S O C I A T E S& Page 12 © Developed by Russell Martin & Associates www.russellmartin.com
A Team Makes A Whole Brain
Task Speed People Speed
Task Perfect People Careful
R U S SE L L M A R T I N A S S O C I A T E S&
Growing Emotional Competence
Untruths:
Avoid negative emotions
Confusing a positive attitude with denial
Page 13
Opportunities to grow emotional
competence each year: 80
Number we grow from: 3
R U S SE L L M A R T I N A S S O C I A T E S&
Grow Emotional Intelligence
EQ
Cognition
Behavior
Competency Decision Making (Superior Performance)
360 Assessments Performance Reviews
DISC Motivators
Multiple Intelligence Memory
Page 14
Find out where you are: AWARENESS
Use STRENGTHS to drive REGULATION
CHOOSE times for Decisions
R U S SE L L M A R T I N A S S O C I A T E S&
How Can I Get More HELP?
At www.russellmartin.com:
•Purchase books
•Get our LEARNING FLASH e-zine for more tips and tools
•Find out about public webinars and workshops
•Buy fun stuff in the store
Request a free link to try the Emotional Quotient Behavioral Intelligence Assessment
@nolecture facebook.com/RMAlearn
InsanityConstraint.blogspot.com
