Instructional Design and Information Management (ID&IM) Department

Jacqueline MurphyKarl KiserThea LeonardJessica MedinaTamla Terry

Kaplan UniversityIX564: Design of Learning EnvironmentsDr. Lyndon Godsall

Team Editor - JackieDepartment Overview - TheaOrganizational Chart - TheaRoles and Responsibilities - TheaSalary Recommendations - Jess and TamlaEquipment Needs - Karl

Agenda

Department Overview

The department’s goal is to provide leadership for the integration of technology into traditional and online teaching and learning environments to enhance their effectiveness (Fulkerson, 2012).

Organizational Chart

VP for Technology/CIO

Technology Support Director

Infrastructure Manager

Software

Network & Servers (Hardware)

Purchasing Liaison

Client Services Manager

Helpdesk Call Center

Representatives

Helpdesk Technicians

Telecom Liaison

System Services Manager

Programmers

Developers

Administrators

Instructional Design & Development

Manager

Instructional Designers

Multimedia Developers

SME Liaison

Roles & Responsibilities

Infrastructure

Software: Purchase, maintain, upgrade, and replace software; track licensing information.

Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.

Client ServicesProvide training and support for on-line and on-ground faculty and

students.

Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.

Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.

Liaisons: Coordinate between ID&IM staff and other departments.

Roles & Responsibilities

ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.

System Services

Programmers: Provide support for and reporting on applications, software, and databases.

Developers: Maintain, update, and report on existing applications; develop additional applications.

Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.

Salary Recommendations

Technology Support Director $129,000Vice President for Technology/Chief Information Officer

$127,961

System Service Managers $120,950Developers $93,350Infrastructure Manager $90,470Client Services Manager $88,660Instructional Design & Development Manager

$81,300

Software $80,910

Adapted from USBLS and Indeed

Salary Recommendations

Network & Servers: Hardware $76,320Programmers $74,280Instructional Designers $72,854Administrators $72,560Multimedia Developers $62,775Purchasing Liaison $62,310SME Liaisons $59,333Telecom Liaison $53,130Helpdesk Call Center Representatives $50,130Helpdesk Technicians $50,130

Adapted from USBLS and Indeed

Equipment Needs: Dell PowerEdge R720 Server

Source: Dell

Equipment Needs: Dell R720 Specifications

Source: Dell

Equipment Needs: Dell R720 Specifications

Source: Dell

Equipment Needs: Dell R720 Specifications

Source: Dell

Equipment Needs: Dell R720 Specifications

Source: Dell

References

Dell. (2014). PowerEdge R720 rack server. Retrieved from http://www.dell.com/us/business/p/poweredge-r720/pd

Fulkerson, C. (2012, August). Positioning instructional & campus technologies for the future. Retrieved from http://www.elon.edu/docs/e-web/bft/technology/TechPlan08-12.pdf

Indeed. (2014). Salary search. Retrieved from http://www.indeed.com/salary

Moodle. (2008, September 9). Hardware and performance. Retrieved from https://moodle.org/mod/forum/discuss.php?d=105392

U.S. Bureau of Labor Statistics (BLS). (2013, November 27). May 2012 national occupational employment and wage estimates United States. Retrieved from: http://www.bls.gov/oes/current/oes_nat.htm