000958762 aung pyae comp 1645_ira

Myanmar Computer Co., Ltd.

Course: COMP 1645

B.Sc. Top up Programme

Date: APRIL 2017

A dissertation submitted in partial fulfillment of the requirements for the University of

Greenwich’s Bachelor of Science Degree in Business Information Technology.

Information Requirements Analysis The Talentset Gateway Case Study

Word Count: 2368

Prepared by: AUNG PYAE

Student ID: 000958762

COMP1645 – Information Requirements Analysis

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COURSE : BSc (Hons) Business IT

MODULE TITLE : INFORMATION REQUIREMENTS ANALYSIS

ASSIGNMENT TITLE : Talentset Gateway Case Study

EXAM CYCLE : JUNE 2017

CANDIDATE NAME : AUNG PYAE

CANDIDATE NO : 000958762

SUMMITED DATE : APRIL 2017

Marker’s Comment :

Moderator’s Comment :

Marks: Moderated marks: Final marks:


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Statement and Confirmation of Own Work

Student Declaration

I have read and understood GREENWICH Education’s Policy on Academic Dishonesty and

Plagiarism.

I am confirmed the following details:

Student ID/Registration Number : 000958762

Name : AUNG PYAE

Centre Name : MCC TRAINING INSTITUTE (YATANARPON)

Module Name : INFORMATION REQUIREMENTS ANALYSIS

Module Leader : DAW NWE NWE WIN, DAW LA LYNN SANDI

Title of Work : Talentset Gateway Case Study

Number of words : 2368

I confirm that this is my own work and that I have not plagiarized any part of it. I have also

noted the assessment criteria and pass mark for assignments.

Due Date : APRIL 2017

Student Signature : AUNGPYAE

Submitted Date : APRIL 26, 2017

All GREENWICH Education assessed assignments submitted by students must have this

statement as the cover page or it will not be accepted for marking. Please ensure that this

statement is either firmly attached to the cover of the assignment or electronically inserted

into the front of the assignment.


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Contents Section A – Requirements analysis using rich pictures .................................................................... 5

A1: Rich picture ....................................................................................................................... 5

A2: Overall TG environment ..................................................................................................... 6

Section B – Requirements analysis using use case modelling ........................................................... 9

B1: Use case diagram ................................................................................................................ 9

B2: Use case documentation .................................................................................................... 10

B3: Discussion........................................................................................................................ 14

References ................................................................................................................................. 16


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Section A – Requirements analysis using rich pictures

A1: Rich picture

Complete graphical rich picture of TG environment


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A2: Overall TG environment

The key actors in the environment

TALENTSET GATEWAY Ltd (TG) has the largest provider of skills training in the

country with many employers to provide training for employees in a wide range of

administration. With the lead of 6 departments, the TG leads for professional qualification

with wide range of courses.

Managing director (Fiona Santander) is now planning for new process, the KPI pilot study to

measure the performance of the company. The managing director starts the KPI study with all

departments in the company to collect KPI data. The analysis of KPI data will help to

improve the company performance. But there are some conflicts between managing director

and departments as the KPI process is not cross for ICT and marketing directors.

Finance director (Winnine Yip) works with managing director to watch the KPI study.

Finance director view the spread-sheet KPI result from Finance Administrator for KPI

performance and view the courses.

Finance administrator (Amanpreet Gill) collects the KPI information reported from Sales

Department and made the spread-sheets. Finance admin unzip and print off the spread-sheets

received from personal assistant of Sale Director. Finance admin also product analysis of

weekly KPIs and email reports to Finance Director.

Finance administrator (Kofi Kankam) collects the data of KPI for courses and centres by

eBook to make spread-sheets. If there are bookings from employer, the finance admin makes

the employer feedback form. The finance admin email reports to managing director and

finance director at the end of each month.

IT director (Georgios Savvas) is ignored for KPI process as no one on the department listen

about the views of KPI pilot system. The in-house developers of IT department develop

eBook system for TG.

Sales and marketing director (Mike Hutchinson) is depress for KPI process as many sale

environments are very pressured and staff have to meet targets all the time. Some sales

executives are not like the KPI study left the company and the director is also need to focus

more on sales strategy with staffs and environment. The director receives reminder emails

from personal assistant to complete spread-sheets.

Training managers serve for day-to-day management of the centre and recruitment to local

trainers to deliver the training material. Each training manager reports to the Director I f

Course Development and meet at head office monthly.

Employers need to learn and train for courses. The employer executive team books courses

for staffs and to advise them about new courses and special promotions. All employers can

apply feedback form and send to training managers for KPI pilot study.


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Clients can register and attend for courses from training centres. And clients can also apply

the feedback forms for KPI pilot study.

Consultant (Damien Cornwell) is to review the KPI pilot study process and interviews view

heads of the company invited by managing director.

Organisational culture

In TALENTSET GATEWAY Ltd (TG) system, there are 6 departments to control all process

of the company. The Senior Executive Board is made up of directors from human resource,

IT services, sales and marketing, finance, and managing director of the company and

executive chairman. TG has successfully equipped training centres across the country and

employee training courses. Each training centre is managed by training manager for day-to-

day management and training services to local trainers. The training managers need to report

the courses monthly for course development.

After changing new managing director, the process of the company is designed to measure

the performance with the use of KPI pilot study. KPI data are collect from new eBook system

and throughout the feedback from clients and employers at the end of course. All KPI data

are passed from different place via spread-sheets that are given to each member of the sales

team. Sales staffs need to email the spread-sheets to personal assistant of sale director to

check and forward to finance department. With this flow of producing spread-sheets for

weekly and monthly, the KPI data are collected for performance.

All KPI data are collected from spread-sheet taken manually to help in the future. But the

directors of ICT services department and sales and marketing department does not like the

KPI study.

Key issues and conflict areas in the environment

On processing with the KPI pilot study, there is some conflict area between the departments.

The common conflict cases are;

Sales and marketing director dislike the KPI process as he left to learn about KPI

process and so he doesn’t know what the managing director is doing.

Many sales environments are pressured and staffs have to meet their targets all the

time in sales and marketing department.

The managing director didn’t discuss with the sales and marketing director for KPI

pilot study and so the sales and marketing director doesn’t know what plans are

designed for process.

Staffs of sales and marketing department are difficult to complete the spread sheets as

they are not trained for this operation and unhappy to complete the spread sheets.


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Personal assistant of sale director is wasting time as the spread sheets made by sales

staff have various conflicts and analyses are needed.

IT director is not satisfied for KPI study as anyone is listening or follows about his

views about the KPI pilot study.

Managing director miscarried to discuss with the IT director to bring a software

consultant to make changes.

Collecting the KPI data process may difficult for managing director and whole

organisation as the staffs are not trained with this study.

The fundamentals of KPI data are collected via clients and employees from training

centres.

IT provision and issues

Talentset Gateway is spending greatly in IT departments, the IT structure is the company's

electrical arrangement system. E-books provide training center lectures and can be delivered

directly to individual customers, either by employers or online. Individual customers of a

salesperson can use the book in place of a bookstore. The eBook system receives a

registration certificate for courses at the end. This online learning project is named as

“Learning Gateway”. There are problems with data collection as they use manual system at

the organisation. The data are difficult to collect and the organisation is planned to use

computerised system for better improvements.

Total Word counts: 1026


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Section B – Requirements analysis using use case modelling

B1: Use case diagram

Overall use case diagram


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B2: Use case documentation

1: Name Manage sale teams

Actor Sales and marketing director

Pre-condition Manage and control the sales staff

Flow of events Focus on train strategy.

Advertise on courses. Complete spread sheets.

Post-condition Create complete spread sheets and email.

2: Name Watch KPI process

Actor Managing director

Pre-condition View the study of KPI process

Flow of events Create the plans for KPI. Check KPI study.

Plan to collect with spread sheets.

Post-condition Comments from KPI study.

3: Name Manage KPI process

Actor Managing director

Pre-condition Control over the KPI study

Flow of events Work with finance director for data analysis. View spread sheet report KPI analysis from departments.

Post-condition Improve cost efficiencies and performance

4: Name Create reminder emails to marketing director

Actor Personal assistant

Pre-condition Get spread sheets

Flow of events Notice to get spread sheets. Get the spread sheets from sales teams.

Post-condition Create reminder

5: Name View spread sheet emails

Actor Personal assistant

Pre-condition Getting spread sheets

Flow of events Unzip the spread sheet files.

View the spread sheet reports send by sales team. Send to managing director and finance director.

Post-condition Spread sheet report for KPI data

6: Name Make eBook software

Actor IT director

Pre-condition Make the eBook software for new system


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Flow of events Collect in-house developers in department.

Design the eBook software. Make eBook software.

Plan to distribute in market area.

Post-condition Support the KPI process with eBook software

7: Name Advertise and Bookings

Actor Sales team

Pre-condition Market for learning system

Flow of events Market area distribution. Accept bookings from clients and employees. Support for clients and employees with executive teams.

Post-condition Get clients and employees for organisation

8: Name Spread sheet data

Actor Finance director, Sales team

Pre-condition Collect spread sheets

Flow of events KPI will collect through data within the eBook system. Share data via spread sheets. Sales team zip and email spread sheets to personal assistant.

Personal assistant unzips and email analysed spread sheets to finance director.

Post-condition Get spread sheet data for KPI pilot study

9: Name Learning

Actor Clients

Pre-condition Register courses for attendance

Flow of events Course registration.

Call phone, send email to telesales executive team. Feedback to organisation.

Post-condition Get raw data for KPI study

10: Name Employee feedback form

Actor Employee

Pre-condition Apply the feedback form

Flow of events Apply training.

Training at the training centre. Apply the employee feedback form.

Post-condition Feedback data are collected via spread sheets

11: Name Training

Actor Employee

Pre-condition Training


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Flow of events Apply registration to training centre.

Training to clients.

Post-condition The training performances of employees are recorded.

12: Name Interviews

Actor Consultant

Pre-condition Invited by managing director

Flow of events Interview view staffs. Record interviews.

Post-condition The analyses of interviews are collected.

13: Name Review KPI study

Actor Consultant

Pre-condition Invited by managing director to review the KPI study

Flow of events Watch the KPI pilot study process.

Suggest a way to forward.

Post-condition The requirements of KPI study are analysed and suggest a way to forward.

Secondary scenarios

Use case no 6

Use case name Make eBook software

Flow Developers need to skilful and well trained.

Analysis need to be well defined. Application need to be free of errors and bugs. Market to potential target areas.

Use case no 8

Use case name Spread sheet data

Flow Spread sheet for KPI need to well collect. Check for true data with no user faults.

Email to personal assistant may fail between sender and receiver. Spread sheets need to be well analysed.

Scenarios reviews

Use case no 6

Use case name Make eBook software

Actor IT director

Pre-condition Make the eBook software for new system

Flow Collect in-house developers in department. Developers need to skilful and well trained.


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Design the eBook software.

Analysis need to be well defined.

Make eBook software.

Application need to be free of errors and bugs.

Plan to distribute in market area. Market to potential target areas.

Post-condition Support the KPI process with eBook software

Use case no 8

Use case name Spread sheet data

Actor Finance director, Sales team

Pre-condition Collect spread sheets

Flow KPI will collect through data within the eBook system.

Spread sheet for KPI need to well collect.

Share data via spread sheets. Check for true data with no user faults.

Sales team zip and email spread sheets to personal assistant. Email to personal assistant may fail between sender and receiver.

Personal assistant unzips and email analysed spread sheets to finance director. Spread sheets need to be well analysed.

Post-condition Get spread sheet data for KPI pilot study


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B3: Discussion

Use case diagrams are used to show the process and actors to clearly identify the process of

the system. On the designing of the overall use case diagram for Talentset Gateway, there are

9 key actors in the system with their related process. The key actors are clearly identified and

their roles are defined as follows;

Managing director starts the KPI pilot study process and plans to collect the KPI data with

steps by departments via spread sheets. Managing director is watching the whole process and

manage with finance director.

Sales and marketing director is planned to manage the sale teams; telesales executive team

and employer executive team. Sales team need to collect spread sheet data for KPI and send

to personal assistant of sales director.

Personal assistant of sales director create reminder emails to marketing director, the personal

assistant also unzip the spread sheets sent from sales teams and analyse the spread sheets for

KPI.

IT director of the ICT has in-house developers to make the eBook software. This eBook

software is used for planned system, “Learning Gateway”.

Sales teams are needed to advertise, make booking, phone and email to clients and employees.

They also collect spread sheet data for KPI pilot study. The director is also need to focus

more on sales strategy with staffs and environment and receives reminder emails from

personal assistant to complete spread-sheets.

Finance director includes in Senior Executive Board and view the KPI pilot study with

managing director, and view courses from finance administrator.

Employees need to contact to training centres and apply employer feedback form. Employers

also need to learn and train for courses. The employer executive team books courses for

staffs and to advise them about new courses and special promotions. All employers can apply

feedback form and send to training managers for KPI pilot study.

Clients can register and attend for courses from training centres. And clients can also apply

the feedback forms for KPI pilot study.

The consultant is invited by managing director to view the 6 months KPI pilot study pro cess

and interviews with the staffs of the departments.

There are some assumptions in the use case models. The common questions interviews

planned to discuss with staffs are as follows;

“What processes of marketing plans are designed after completing KPI processes?”


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This question is planned to ask sales and marketing director for further improvement of KPI.

After KPI study, more advertisements and marketing need by the result of KPI.

“What additional data are planned to add in eBook software?”

This question is planned to ask for IT director what security and data protection requirements

are planned to add in “Learning Gateway” online system for data protection and customer

trust.

“How many people planned to take study for KPI study?”

This question is planned to ask for managing director to ask how many people (staff) include

to take the whole process of KPI as the whole KPI process need to undertake with may staffs

divided with their staffs.

“Do the staffs of the company need staff training for KPI?”

This question is also planned to ask for managing director for staff training for the KPI

process. Staffs need staff training to take their tasks with no faults.

Total Word counts: 538


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References

(1): "Rich Pictures | SSWM". Sswm.info. N.p., 2017. Web. 26 Apr. 2017.

(2): "Organizational Structure". En.wikipedia.org. N.p., 2017. Web. 26 Apr. 2017.

(3): Payne. "07 Uml Use Case Diagrams". Slideshare.net. N.p., 2017. Web. 26 Apr. 2017.

(4): "How To Interview Business People To Document A Business Process - Includes A

Recommended Approach And A Pool Of Questions To Kick-Start The Interview Process, A

Guide To Help Produced Better Business Process Documentation And Ultimately Better

Results.". Ipcdesigns.com. N.p., 2017. Web. 26 Apr. 2017.

End of coursework