90% of Project Manager’s Time is Communication. Make It Effective

March 4th, 2017

2

About Speaker

1. COO, Dev-Pro.net Ukraine https://www.dev-pro.net/

2. Project Management Professional (PMP), PMI

3. 6 years in IT:a. General Managerb. Project Managerc. Quality Assurance Specialist

3

Source http://www.pmi.org/-/media/pmi/documents/public/pdf/white-papers/communications.pdf

4

“Effective communication means that the information is provided in the right format, at the right time, to the right audience, and with the right impact.”

PMBOK Guide 5th Edition

5

6

.. in the right format ..

1. Use right tool2. Be concise and short3. Don't “Bury the lead” 4. Use the relevant and clear subjects in e-mails5. Highlight important questions 6. Answer all the questions before they are asked7. Make sure you're heard and understood

7

8

.. at the right time ..

1. Always acknowledge the message as soon as you see it

2. Meet provided ETA or give an update before you fail to meet it

3. Share the problem with stakeholders as soon as you just start suspecting it being a problem

4. Provide status updated BEFORE you're asked on it

9

10

.. to the right audience ..

and many more…

11

.. with the right impact ..

12

THANK YOU!

http://dev-pro.net/effective-communication

http://pmcon.dev-pro.net