Spocto :: NPA and Data Recovery Solution

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BRIDGING GIGABYTES TO GIGASMILES

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spocto Confidential | Do Not Forward Without Prior Authorization

ABOUT SPOCTO

Who are we?

A Big Data Analytics Company focused on ‘Individual Consumer Data driven Insights’ on mass scale to significantly enhance effectiveness of business and marketing actions. We provide unique tailored solutions to each client as compared to offering a standard package.

What makes us unique ? Our proprietary algorithms apply machine learning to multiple digital touch-points of 200+ million individual persona sourced from 47+ data sources, and continually curate them to keep it “LIVE”. Thereon, we use trademarked predictive artificial intelligence to draw insights and provide specific recommendations. These unique capabilities allow us to enrich persona data from public domain with not only demographic, but also behavioral & psychographic information on a hyper-personalized scale.

SPOCTOFYING THE DATA THE NEED | THE SOLUTION | THE PROCESS

INSIGHTS TM


ACTIONABLES PERSONA CURATE ORGANIZE

DATA DEPTH - DEMOGRAPHICS

AGE FAMILY STATUS

GENDER

LOCATION

NATIONALITY

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o Confidential | Do Not Forward Without Prior Authorization

DIGITAL TOUCHPOINTS

DATA DEPTH - BEHAVIOR

OTHER TOUCHPOINTS

PREFERRED TIME OF TOUCHPOINTS

EMPLOYEMENT DETAILS

DATA SHARING HABIT

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DATA DEPTH - PSYCHOGRAPHIC

ATTITUDE

INTEREST OPINION

WORK FAMILY THEMSELVES

HOBBIES

FASHION SOCIAL ISSUE

EVENTS

COMMUNITY

POLITICS

VACATION

FOOD & BEVERAGE

EDUCATION

ENTERTAINMENT

RECREATION

PRODUCTS

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SPOCTOLOGY - 9 CATEGORY SOURCES THE EDGE THAT DEFINES US

DOCS XLS, PDF, CSV, Email, Word,

HTML,

Plain Text, XML, JSON etc.

MEDIA Images, Videos, Audios, Flash,

Live Streams, Podcast, etc

DATA STORAGE SQL, NoSQL, Hadoop, Doc

Repository, File Systems,

etc

BUSINESS APPS Marketing Automation, CRM, ERP, HR,

Google Docs, Intranets, Portals, Expense

Management, etc

PUBLIC WEB Government, Weather, Traffic,

Census, Wikipedia, IMDB, Public

Finance Stock, etc

SOCIAL MEDIA Twitter, LinkedIn, Facebook, RSS,

YouTube, Quora, Blogs, Slideshare,

Flickr, Instagram, Snapchat etc.

MACHINE LOG DATA Event Logs, Server Data, Applications Logs,

Business Process Logs, Mobile Location,

Mobile App Usage, Clickstream Data, Audit

Logs, etc

SENSOR DATA Fitness Devices, Car Sensors, Road

Cameras, Satellites, Processors in

Vehicles, Video Games, Cable

Boxes, etc

PUBLIC ARCHIVES Scanned Documents,

Statements, Forms, Paper

Archives,

Public Records of Customers, etc

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MULTI-SOURCE, BIG & SMALL DATA

Multiple-sources

of data - may

require big data

platforms

Connection of data

sources for holistically

understanding

attitudes and

behaviors

phone number

Triangulation of

multiple data sources

to connect story

Actionable insights may be more inferential than exact phone number

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The preceding is intended to

outline our general product

direction. It is intended

for information purpose only, and

may not be incorporated into any

contract. It is not a commitment to

deliver any material, code, or

functionality, and should not be

relied upon in making purchasing

decisions. The development, release,

and timing of any features or

functionality described for spocto’s

products remains at the sole

discretion of spocto.

WE TAKE DATA PRIVACY VERY SERIOUSLY

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WHY US?

When it comes to debt collection and skip tracing, internet is a boon. The amazing amount of

information available, makes it a preferred way to gather intelligence on a person.

With the explosion of social media sites and proliferation of digital computing devices and Internet

access, massive amounts of public data is being generated on a daily basis.

After paying the initial instalments, few customers stop paying the further ones. Either they change

their address and phone numbers or stop reverting to all types of communication. The company

cannot recover money from a consumer you can’t find. To collect on a delinquent account, you must

first locate the customer.

We translate data from non-traditional data sources like their social media profile, browsing patterns,

their phsychography, networks, relationships & behavior into insights about the customer.

Our trademarked machine learning algorithms curates all the digital/social profiles which are linked

with the respective email id’s. Our AI is designed is such a manner which helps us determining their

public location, connections & employment details.

Our Artificial Intelligence keeps looking continuously for many such data points on the internet for the

unrecovered debt profiles.

ROAD TO RECOVERY TO DRIVE MORE PROFITABLE COLLECTIONS

A SCORING STRATEGY IS A COLLECTIONS ORGANIZATION’S BACKBONE:

• With a primitive strategy at play, a collections business cannot

function at its full potential. A sophisticated scoring strategy

however, enables maximum efficiency throughout the entire

recovery cycle.

• An effective scoring strategy acts as a compass, leading you to better

predict which consumers in your debt portfolio have the highest likelihood and ability to pay

The benefits of an effective scoring strategy stretch across the business and allow you to:

• Prioritize inventory to enable smarter decisions throughout the workflow

• Align agent skill with the likelihood of recovery at an individual account level

• Optimize operational efficiency by increasing speed to recovery

• Intelligently allocate fixed and variable expenses

.

CREATING A DATA DRIVEN STRATEGY A BACKBONE WOULD CRUMBLE WITHOUT SUPPORT FROM THE MUSCLES THAT SURROUND IT.

So too would a collections strategy based on

inadequate analytics. Simply put, a strategy is

only as good as the data informing it. With

advanced analytics, you're able to make better

decisions and ultimately find more money quickly,

from the same amount of inventory.

QUARANTINE YOUR

INVENTORY

SORT YOUR INVENTORY WITH YOUR

EXISTING SCORING

MODELS, IF ANY

IMPLEMENT SPOCTO DEBT

RECVOVERABILITY SCORE

SEGMENT INVENTORY

INTO TWENTILES

ASSIGN SKILLED COLLECTION

AGENTS TO THE PROFILES

IMPLEMENTING A DATA DRIVEN STRATEGY

1) QUARNATINE SPECIALIZED INVENTORY: Every portfolio contains specialized segments of inventory important to both compliance and recovery. These should not be included in your general inventory because they require unique collection treatments.

QUARANTINE INVENTORY

BANKRUPTCY

ACTIVE MILITARY

DECEASED

FRAUD INCARCERA

TED

DEBT SETTLEMEN

T

OTHERS

2) ACQUIRE THE SCORE AND RANK YOUR INVENTORY, IF ANY:

On the remaining inventory, you need to score or rank it from the most likely to pay to the least likely to pay

(1-100,000, for example) by using any of your existing credit-based or custom tools, if any.

3) IMPLEMENTING SPCOTO DEBT RECOVERABILITY SCORE ( 1-100 )

4) ASSIGN LOGICAL STRATIFICATION Once you have your inventory ranked, the key is to group the data for go-forward strategic and profitability

analysis. In collections, you shouldn’t treat accounts at a singular level—you have to bundle accounts

together to scale your strategy. We recommend sorting inventory by twentile, as 5% is the analytical “sweet

spot” for creating intellectual separation of a score value. If you’re dealing with 100,000 accounts, for

example, you’ll draw your first cut-point after the first 5,000 accounts. Doing this exercise refines the

separation of an analytically valued inventory.

BUNDLE ACCOUNTS

SORT INVENTORY BY TWENTILE AS 5%

IS ANAYLYTICAL SWEET SPOT

5) ALLOCATE SKILLED COLLECTION AGENTS

Put your highest-skilled agents on your most important accounts, both those in which you’ve

reached a right party contact credit-based or custom tools

FUTURE OF COLLECTION: YOUR BUSINESS STRATEGY BUILT AROUND PREDICTIVE ANALYTICS .

1) PRIORITZE INVENTORY by propensity to pay

2) MITIGATE RISKS through less calls, less liability

3) INCREASE PROFILABILITY by collecting more, faster

4) IDENTIFY THE BEST ACCOUNTS

CASE STUDY SOLUTION

We are amazed by the way, spocto is validating our data. We used to manually search defaulters on internet, by not having the means, it was tiresome & mundane where the levels of accuracy was also questionable. With the help of spocto, not only the accuracy has touch the sky but also has increased our throughput with at least 4X.

PERCY MITHUJI

VP - RARD - KOTAK MAHINDRA BANK

TERMS & CONDITIONS Document assumptions

The information given in this proposal has been checked for accuracy and completeness. However spocto Solutions shall

not be liable for any errors or omission. This document does not form a contract or offer to contract, even though it may

be used as the basis for contractual agreement. The proposal is issued to company for the implementation of spocto

Services.

Limitations

spocto LLP reserves the right to vary the contents of this proposal based on further information and clarification

regarding the scope of work, and will provide company with written notification of any such variations. The prices for

Services are given under the assumption that the general terms and conditions of spocto’s standard agreement apply.

All products or company names are used for identification purposes only, and maybe trademarks of their respective

owners. Throughout this proposal response, the term “solution” refers to and is interchangeable with “approach” or

“system”. Solution is not intended to contractually bind spocto Solutions to “solve” any issues or problems. It is

intended to express the concept that an approach to the project has been well thought out and is the result of the use

of our products, methods and experience. spocto shall not be obligated in any way with respect to this RFP, to provide

any product or services except as set forth in a final written executed agreement.

Segmentation

Your purchase of product licenses does not require you to award any consulting services to spocto Solutions .

Confidentiality

The material contained in this proposal represents propriety, confidential information pertaining to spocto products and

methods. By accepting this proposal, The Times Of India hereby agree that the information in this proposal shall not be

disclosed outside of <<Customer Legal Entity Name>> and shall not be duplicated, used, or disclosed for any purpose

other than to evaluate this proposal internally. Neither this document nor its content may be copied or distributed

outside <<Customer Legal Entity Name>> without the prior written consent of spocto Solutions .

Validity

This proposal and its terms and conditions are valid for 30 days from the date of issue

THANK YOU! [email protected]

WWW.SPOCTO.COM

Bridging Gigabytes

To Gigasmiles......

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Spocto :: NPA and Data Recovery Solution