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mCommerce: exploring the opportunity for banks Nigel Spear, SVP Monitise Cards & Payments Innovation Europe 3rd December 2013

Monitise cards & payments innovation europe presentation

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Page 1: Monitise cards & payments innovation europe presentation

mCommerce: exploring the

opportunity for banks

Nigel Spear, SVP Monitise

Cards & Payments Innovation Europe

3rd December 2013

Page 2: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved. Confidential.

“Houston we have a problem”

GLOBAL BANKING REVENUES AS A PERCENTAGE OF GDP

Source: McKinsey

As banks face an end of 3 decades of growth in their traditional businesses, they are

looking for new revenue streams and to reduce customer churn

Page 3: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Mobile as a Differentiator

PAST Mobile transactions larger than sum of

all other channels (if you do it right)

PRESENT New revenue streams, new

customer relationships

FUTURE

The evolution of mobile banking Reasons to engage in mobile banking are changing, it is fast losing its place as a

differentiator and is increasingly seen as a new revenue generator

Page 4: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

The THREAT & OPPORTUNITY for Banks is real

Source: Carlisle and Gallagher/Tower Group-CEB

study US consumers 2012

CONSUMERS PREFER MOBILE WALLET

PROVIDERS OVER THEIR PRIMARY BANK

50% 30% 30% 80%

CONSIDER PAYPAL FOR

BANKING SERVICES

“The Banks of Tomorrow :

Think Google and

Facebook” WIRED Magazine

August 2013

Page 5: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Convergent Commerce 5

• Banking/ Alerts

• NFC/ Remote

• Offers

• Remittance

Financial Institutions

• Mobile OS

• Marketing Apps

Social Media and

online advertising Retail

• Mobile Checkout

• NFC/ Proximity

• BarCode/ Text Purch

• Offers/ Promotions

• Shopping Apps/

Mobile Web

• Mobile Prepaid

• Remittances

• App Markets

• NFC/ Private Label

• Remote Direct Bill

Mobile

Page 6: Monitise cards & payments innovation europe presentation
Page 7: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Built for Mobile

50

BUSINESS

BANKING

27

PERSONAL

BANKING

High engagement mobile banking needs to be

the foundation

Monthly Logins

Page 8: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

ABN AMRO – the time for ‘contextual mbanking moving closer to the customer is now’

Page 9: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

ABN AMRO: Mobile HAS overtaken Internet

9

Page 10: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Banks have assets to make the move from

mbanking to mcommerce

Volumes driven by

simple account

management access

Simple ‘one click’

Ordering Process

Analytics based on

unique consumer FI

spend data

Page 11: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Research underpins: Customers are ready to

SHOP on Mobile – are banks?

Research conducted by Future Foundation, commissioned by Monitise. Amongst Smartphone Users.

Page 12: Monitise cards & payments innovation europe presentation

800+ MOBILE MONEY EXPERTS

350+ FIs & PARTNERS

KEY CUSTOMERS

KEY PARTNERSHIPS

5/10 TOP US BANKS

3/4 TOP UK BANKS

VISITS PER MONTH

MOBILE

27+ ONLINE

6 BRANCH

<1

About Monitise

24m REGISTERED

USERS

$50bn OF TRANSACTIONS

Page 13: Monitise cards & payments innovation europe presentation

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.

Choice of Bank

Top of

Physical Wallet

Top of

Mobile Wallet

Customer Engagement

Leverage

- Trusted brand

- Data

- Eyeballs

Maximise

- Adoption

- Depth of usage

- Frequency of usage

• Key

Driver Top of

Digital Wallet

The Winning Formula for Banks to Defend & Extend role in Payments & Commerce

Page 14: Monitise cards & payments innovation europe presentation

Thank you!

Nigel Spear, SVP Monitise

[email protected]