TEXT BANKING

A Quick Guide to

American Trust Bank’s

Text Banking Service

TEXT BANKING: introduction

Customers can enroll into text banking by

accessing their Internet Banking account.

The enrollment is a two-step process.

Step 1: Mobile Banking Enrollment

Step 2: Text Banking Enrollment

STEP 1mobile banking enrollment

Log into Internet Banking, select the Options tab, click on Moblie/Text Settings. Check the box next to enable web access, set text alert options, enter your mobile phone

information and press submit.

STEP 1mobile banking enrollment

Review the enrollment information. If everything is accurate, click Confirm.

If any changes are needed, click Edit.After confirming, a text message will be sent to your mobile phone.

STEP 2text banking enrollment

Log into Internet Banking, select the Options tab, click on Moblie/Text Settings and click on the Text Mobile Settings option.

STEP 2text banking enrollment

Enter the mobile phone number, select accounts to access via text and create a Mobile Short name for each account. Click Submit.

STEP 2text banking enrollment

Review enrollment information. Check I accept these full terms and conditions and click Confirm.

STEP 2text banking enrollment

You will then receive a text message.

Respond with the word Yes to complete the

enrollment process.

Text Message Example

TEXT MESSAGE COMMANDSList below is a list of text commands you can send to

receive account information

•BalReturns balance for all enrolled accounts

•Bal <account short name> Returns balance for specified account. The account short name is pre-defined when performing the setup steps for Mobile Text.

• HelpReturns command references

• HistReturns account history

If you need any additional assistance, please feel free to contact your American Trust Banker.

Knoxville: (865) 824-5700

LaFollette: (423) 562-2800

Lenoir City: (865) 986-7880

CONTACT INFORMATION