Steve WilliamsDirector, WW CommunityEnvironment and Technology Programs24 June 2008

Measuring Results and Demonstrating Value:Reporting & Analysis for Non-profits and SocialEnterprises

Agenda

What are reports, analytics and dashboards?

How do you decide what to measure and how to show it?

Case Study: Potluck Café

Web 2.0 as Source and Destination

More Examples

State of the Art?

http://digitalroam.typepad.com/photos/uncategorized/2008/04/19/ledger.jpg

Reporting and Dashboards

Report Samples

Visual “What-if” Analysis

Lenses

Case Study: Potluck Café Society

What to measure?

Who needs to see it?

How to show it?

First drafts

Examples: Web Marketing Analysis Survey Analysis Web Deployments

Web 2.0 as Source and Destination

Example: Marketing Analysis

© SAP 2008 / Page 15© SAP 2008 / Page 15

Example: Customer Survey Analysis

Web Deployments

Issues Volunteer Development Visual Analytics Fundraising Multi-stakeholder reporting Volunteer Management Project Portfolio Management

Examples

Example: Highlighting Issues

Example: Volunteer/Development

Example: Interactive Visual Analytics

Example: Fundraising

Example: Project Portfolios

Resources

TechSoup – Free and discount software for non-profitshttp://www.techsoup.org

Business Objects Developer Communityhttp://diamond.businessobjects.com

Business Objects productshttp://www.businessobjects.com

Global Reporting Initiativehttp://www.globalreporting.org/Home

Stanford Social Innovation Reviewhttp://www.ssireview.org/

Demonstrating Value Projecthttp://www.enterprisingnonprofits.ca/social_impact_assess/

Say It With Charts, Gene Zelazny

Back of the Napkin, Dan Roam

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We care about Future sustainability. Weinvest in the Future through our focus onChildren, Education and the Environment.We do this through:

• Using our technology to transform socialissues and build capacity in communityorganizations

• Leveraging our talent to createmeaningful gifts to the community andstrengthen employees’ careers

• Community leadership that inspiresemployee engagement and attracts toptalent

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Community vision

Steve WilliamsDirector, WW CommunityEnvironment and Technology Programssteve.williams@businessobjects.com+1-604-974-2232

Questions?