Recruitment Manager Self-Service

Amsterdam – June 20, 2013www.ing.com

Jochem ter SteegeHRIS Projectmanager

Banking - Investments - Life Insurance - Retirement Services 2

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Different times, Different strategy…..

Operational Excellence Customer Centricity Top Employer

Being Operationally Excellent means…

•Process excellence and system rationalisation

•Strong focus on limiting risks

•Offering customers competitively priced products

Being Customer Centric means…

•Putting the customer and their needs first

•Delivering financial products and services that suit the customer

Being a Top Employer means…

•Going the extra mile for our employees

•Having the opportunity to learn and grow

•Feeling proud to work for ING

How to be a Top Employer

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• Customer

centricity

• Operational

Excellence

• Top Employer

ING strategy

4. Develop

my talent

1. Get started

2. My work

environment

3. High

performing

teamwork

5. ING

Ambassador

Top

EmployerEmployee is key

to succes

HR Strategy

5 Talent Management Scan

Redefining Talent Management processes

HR Service Delivery Model

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Mijn HR HR Advies HR Consultancy

Daily HR issues Information and advise Complex HR questions

HR Service Delivery Model: “So easy, I’d rather do it myself…”

Risk: The candidate experience

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Risk: Data integrity

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New Products, New processes

Manager

Geen contact met / geen ondersteuning door Expert Recruitment

Contact met / ondersteuning door Expert Recruitment via kanaal

Click Call Face

Expert Recr

Mobility

HR Operations

Kandidaat

Optie tot maatwerk

Goedkeuring formulier accorderen

Draft vacature (Taleo – req. contribution)

vacature-intake voeren

vacature-intake voeren

Geïnformeerd over SP kandidaten

Geïnformeerd over SP kandidaten

Opstellen PvA/recr. advies

Opstellen PvA/recr. advies

Afwijzen ongeschikte kandidaten

Afwijzen ongeschikte kandidaten

Interviewen geschikte kandidaten

Solliciteren

Geschikt-heid +SP? N

J

Interviewen geschikte kandidaten

Geschikt-heid +SP?

Check / Aanvullen vacature

Interne publiceren vacature

Incl. SP kandidaten

2000 new users on recruitment cloud

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Who you gonna call?

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Discussion