7
@JimGrace3 JimGrace.co m

Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Embed Size (px)

DESCRIPTION

How do insurance aggregators differ in the United States in comparison to the global market? A look at the US Marketplace, the downfalls of selling only price, and how the InsureMyTrip Business model works for the space.

Citation preview

Page 1: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

@JimGrace3JimGrace.com

Page 2: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Fastest growing US market*

Primarily Not Price Driven

Drives Coverage Up

Drives Value Up

Higher Average Premiums

Better Claims Experience

Aggregator Market in the U.S.

*(UStiA 2012 Market Survey)

Page 3: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

U.S. Market Overview

Trip Cancellation market is the largest

Travel Medical market is relatively small

Consumers becoming skeptical (low price = low value)

Page 4: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Why Our Model Works

“No Spin Zone”

Transparency

Selection

Advocacy

Expert Advice

Innovation

Education

Convenience

Page 5: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Technology lover We Make it Easy

Changing Perception

Call Center Reps are Licensed Insurance Agents in all 50 states

Ratings, Reviews & Guarantees

Sell the “best” policy, not just “a policy”

Why Our Model Works

Page 6: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Bad press

“It’s a Race to the bottom”

Poor coverage

Long term problems

Short term gain

The Risks of Selling Price

Customer dissatisfactionUS Markets Selling Price:• OTAs• Airlines• Lower Limit Travel

Medical Products

Page 7: Jim Grace presents "Do aggregators help or hinder customer purchase" at ITIC Global 2013

Provider RecommendationsFor Doing Business in the U.S Market

Expensive Cheap

High Low

Price

Coverage

Satisfaction

• Differentiation• Value• Find The Sweet Spot• Don’t Race to the Bottom!

The Sweet Spot