Kim Hill , and Lynne Gibb

Volunteer WebsiteFocus groups research –

May 2007

Volunteer Website focus group

We would like to Welcome you to our volunteer website focus group today.

Your Facilitators for this session will be

Kim Hill, Jane Kuchins and Lynne Gibb

Focus Group Purpose To get a clearer picture of what not for profit groups

and volunteers would find useful and relevant on the Knox Volunteer website.

To find out how you would like this information to be available on the website.

To discuss and get feed back on interactive online

communication proposal on the website.

Topics We will be talking to you about some results of the

recent community survey and asking questions about the interesting information discovered.

What information would you like to have available on the website and how would you like this available.

We will also be demonstrating and discussing the use of Wikis as a form of online communication.

Volunteer Website Name

Q. What would you like to call the Volunteer Website?

Please think about this

as we move through our discussion today

Sharing information

Q. What sorts of information do you think your organisation might like to share with others

on the volunteer website?

Looking for information

Q. What information would you like

to ask for?

Information

Volunteers and not for profit agencies and groups

also wanted more information on

Governance and Business planning

Q. What information would you like to see

available on these subjects ?

Volunteer Training & support

Volunteers indicated a need for training and support to use the website.

Computer and internet access was also needed.

Q. What sort of training and support would you like to have available?

Volunteer Training & support

Volunteers who accessed Libraries and Community houses for internet access far exceeded that of

agencies and groups.

This could indicate we could utilize these services more for volunteer training and support.

Q. Where and when would you like

training and support to be available?

Online ProfessionalsWhen asked what professionals you

would like onlineComputer professionals and Lawyers

were the top two responses.

Q. What type of information would you like from them?

Finding help when needed

Q. Can you think of any difficult areas

where you needed some help

and where did you get this help from?

Volunteer Placement When asked where volunteers and agencies would like the

website to focus its resources,

the highest response was for

placement information.

Q. What information would you like on

volunteer placement?

Q. How would you like this available to you on the website?

For example Links to go volunteer

Retaining your Volunteer The next priority was

retention and support for existing volunteers.

Q. What information would you like on

Retention and support for existing volunteers?

Q. How would you like this available to you on the website?

Volunteer RecruitmentVolunteer recruitment information was also needed.

Q. What information would you like

on volunteer recruitment?

Q. How would you like this available to you on the website?

Q. What websites do you find easy to use and why?

Q. What websites do you find hard to use and why?

Virtual Volunteer Opportunities Volunteers and not for profit groups and agencies showed they access the internet mostly from home.

This could indicate a huge potential for volunteering through the use of the internet and a volunteer

website.

Q. What sort of virtual volunteering opportunities would you like to see available

on the website?

Virtual Volunteer opportunities with your

agency or group

Q. What sorts of things and to what extent could your organisations use

virtual volunteers?

WikispacesWikis are an effective and versatile

interactive form of online communication.These are some examples.

Mobile Technology in TAFE

Coonara Tutors’ Wiki

Permanent section of the

website

Information

Links

Interactive section of the

website

This is our proposal for the Volunteer Website

Volunteer Website Name

Q. What would you like to call the Volunteers website?

Governance Governance  is overseeing that an organisation

is undertaking the duties of its responsibilities according to its charter and constitution

IncorporationFinanceCommitteesInsuranceLegal responsibilitiesSetting the direction of organisation

Business planning

Financial planning

Strategic planning

Insurance planning

Mission statement

Policies and procedures

Go volunteer