Part 8Check Out

Checking out Steps1. The guest asks about the room number. Ex. “ May I have your room number?”2. You ask the guest’s name. Ex. “ May I have your name, please?”3. You get a hotel bill from cashier and show it

to guest. Ex. “ I’m going to get your bill straight

away.” “ Here you are. Would you like to check

it?

4. If the guest asks some of the items in the bill, explain carefully and politely. Ex. Guest: “ Do you know what these extra are from?” You: “ Phone call, I think, I’ll check if you like.”5. You ask the guest how he or she would like to pay. Ex.” How would you like to pay?”6. You express the goodwill of the hotel. Ex. “ Thank you very much for staying with us. Have a good journey.”

Methods of Payment1. Cash2. Credit Card3. Traveler’s Check4. Full Bill on the Company Account

Speaking Practice 1. What items would you expect to find on a hotel bill? Continue this list: 1. Meals 2. Phone call 3._________________ 4._________________ 5._________________ 6._________________ 7._________________

2. In pairs, act out the dialogue between a receptionist and a guest who is checking out, using the idea given below. You can join several ideas if you wish.

The guest might… The receptionist might… - wish to pay the - ask about room bill and leave number - say room number - ask the guest’s name - say name - promise to get the guest’s bill

The guest might… The receptionist might…

- ask some of the - explain the items items the guest asks - want to know - want to know about if a certain card method of payment is acceptable - want to see the guest’s credit card - accept payment and give a receipt - express the goodwill