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NICOLAS JABBOUR GROUP CEO, CAPITAL BANKING SOLUTIONS Can Banking Reach the Cloud IBM IMPACT 2013 CONFERENCE TUESDAY, APRIL 30 TH 2013 SESSION ID: BPB-3308

Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

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With the world moving fast to new heights on the cloud, powered by mobile users and agile demands in a changing world, a solid framework for financial apps is becoming a must. From mobile banking, to regulatory reporting, to risk management or automated bank outlets, the banking landscape is changing. Creating the right patterns to take advantage of the current technologies should be at the heart of these new systems. Firms that keep a traditional approach for developing and delivering applications will find their business severely affected. This session will cover tangible cases of modern applications in the financial sector, as well as patterns of solutions, tools and approaches to solve them.

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Page 1: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

N I C O L A S J A B B O U R

G R O U P C E O , C A P I T A L B A N K I N G S O L U T I O N S

Can Banking Reach the Cloud

I B M I M P A C T 2 0 1 3 C O N F E R E N C E

T U E S D A Y , A P R I L 3 0 T H 2 0 1 3

S E S S I O N I D : B P B - 3 3 0 8

Page 2: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 2

20 year old leading Banking Software vendor

200+ Banks and Financial institutions running their business on our solutions

Bankers and Technologists at the service of our customers, scattered across four continents

Catering to small and medium banks ($1B - $30B in assets) – retail, corporate, private and wealth management…

Offices in New York, Miami, Paris, Monaco, Geneva, Dubai and Beirut, with customers present in 4 continents

On Premise and In the Cloud Solutions

IBM partner – IBM software bundled into our platform; IBM software reseller and industry partner

Capital Banking Solutions

Page 3: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 3

Core Banking Solutions: Retail, corporate, private, financial institutions, Islamic…

CRM: Sales cycle management, customer 360, Marketing campaigns…

Multi-Channel: Internet, Mobile, Kiosk, ATM and phone Banking

Compliance: Regulatory reporting, audits…

Risk: KYC, AML

Business Intelligence: Full suite of quantitative and qualitative reporting and analysis capabilities

Private Banking: Wealth management, portfolio simulation, family office

Exchange: Unified Banking Gateway with build in protocols, flow process management, audits, blacklist…

Offering

Page 4: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 4

Our Vision

Deliver to our customers innovative banking solutions that allow them to adapt to a new and changing world by marrying our deep understanding of the banking business, our track record delivering successful solutions and our mastery of modern technologies

Page 5: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 5

Banking Landscape: Streams of Change

Geo-Political Connected world – emerging markets Risk and compliance Traceability, risk management and compliance Taxation AML

Generational Facebook generation Mobile generation

Technological Instantaneous alerts management

Mobile payment De-materialized cash

Page 6: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 6

CBS Addressing Upcoming Challenges

Create: Think Out of the Box

Package: Think Consumability

Deliver: Think Cloud

Reach: Think Mobility

Page 7: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 7

CBS Technology

Strategic decisions Partnership with IBM

Financial industry models (IFW) Bundling IBM WebSphere (ESB, BPM, ODM)

Strategic partnership with DreamFace, an innovative Cloud based User Experience Development Environment

Approach Fully adapt the offer to comply with the

decisions above: ESB, BPM and rules at the heart of every

offer allowing us to truly implement a “daisy” pattern

“Breaking” our existing solutions into reusable services and processes

Adapt our architecture and delivery model to the Cloud with the notions of “tenants,” “templates” and other

Page 8: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 8

CBS Technology – Where We Started

Page 9: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 9

CBS Technology – Where We Are Now

Page 10: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 10

CBS Technology

Page 11: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 11

Cloud Offering Business Values

No upfront investment, Pay-as-you-go

Fast deployment model No hassle maintenance on their part Business Continuity and Disaster Recovery

capabilities Completely secured. In many cases, the

security level is much higher than what the customer can provide on their own infrastructure!

Operational values Always up to date versions with scheduled

patches and releases Unmatched speed to match the customer

business development requirements (new agency, higher usage load, opening in a new country…)

Fully automated back up and recovery procedures and capabilities

Page 12: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 12

C

o

r

e

Model

New Tenant

C

o

r

e

1

Create new environment

2

Customization

3

Enhancements and added

value

4

Patches and maintenance

C

o

r

e

C

o

r

e

New

modules

Cloud Offering

Page 13: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 13

Thinking Out of the Box

Break the traditional thinking Customer 360 is not a “DataWarehouse” offer but an online

component at the heart of many systems

CRM functionalities are not only bound to “CRM functions” and

“Client Managers” but seamlessly accessible online throughout the

user mobile experience

Fraud detection is not a Back office service but also an interactive

alerting system delivered directly to the user based on their mobility

profiles

Internet Banking is not just a proxy for users to conduct transactions

but a way to better understand their behaviors and upsell or cross sell

new products

SWIFT, FedWire, SEPA, ACH or other protocols are not simply

“exchange protocols” but are elements of a bigger process that

“commits the bank to its business partners”

Page 14: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 14

Thinking Out of the Box

Capital Exchange Unique and privileged Gateway to connect the Bank to its business

partners (Fed, Central Banks, other Banks, partner insurance

companies, SWIFT, etc.)

Unique place to define “trade partners”, their rights and access, audit

trails, statistical usages, exception management, etc.

Any to Any: connects any service (payment, transfer, insurance

quote, Blacklist check, etc.) to any “partner” via any of the available

protocols (SWIFT, SEPA, ACH, FED EXCh, file, etc.)

Can be leveraged for core transactions, CRM, compliance, etc.

Always up to date with the latest compliance rules, protocol support,

etc.

Fully configurable via Rules and BPM management

Available on premise or as a Cloud service

Ingredients: WebSphere Application Server, ESB, BPM and ODM

Page 15: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

CBS – IMPACT 2013 15

Thinking Out of the Box

Capital Net Multi-Channel Banking experience with tight integration to Social

networks, CRM, alerts and events backend systems

Provides a seamless, personalized experience where the Bank not only

permits its customers to access content and transactions but can also

analyze their preferences and situations, real time, in order to provide

a “proximity service” traditionally available only trough “Brick and

Mortar” agencies

Seamless experience from the Internet, mobile devices, tablets, Kiosks,

ATM machines, etc.

Universal MDM that aggregates data from the various systems (cards,

trading, etc.) into a unified view serviced in the context of the user

profile, context (device, location, etc.) and preferences

Can plug to virtually any existing core, cards, and trading systems

Ingredients: WebSphere Application Server, ESB, BPM, ODM and CAS

Page 16: Designing Banking Apps in the Era of Mobile, Agile BPM and Cloud

[email protected]

Americas

Email: [email protected]

Phone: +1 212 307 1115

Europe

Email: [email protected]

Phone: +33 1 44 43 44 66

Middle East

Email: [email protected]

Phone: +971 4 37 54 773

Africa

Email: [email protected]

Phone: +33 1 44 43 44 66