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Introductory presentation.
Friday 17th February 2012
Agenda
Who are we and what do we do? Services overview Services overview – card not present options Services overview – card present options Security considerations Customers in your area Focus on... Brunel University Integration with your existing systems Summary
About Payment Management...
Provide a range of income collection services that allow individuals to make
payments to your organisation
Capita
£2,744mTurnover36,800
Employees
Capita Payment Management
100 personnel based in Oldham, Lancs.In-house development, deployment and support teams
Over 200 public and private sector customers
In 2011 we processed more than 23 million card payments valued at £2.1bn for our customers
Services overview
Card NOT Present (CNP)Card Present (CP)
Counter Hand held
mobileAttended
TelephonySelf Service
Automated Telephony
Internet
Secure Bureau Service (SBS)
Authorisation request
Kiosk
Self Service
Service focus – Card NOT Present
Internet 24 x 7 service Worldwide Ideal for invoices Ad hoc payments Payment Plans Online Direct
Debits On screen and
email receipt
Automated telephone 24 x 7 service Keypad or voice
driven options Ideal for invoices Multi language option Managed Service Automatic transaction
upload to your back-office systems
Attended telephone Browser based –
access from any PC Cards details entered
directly to screen Print or email a
receipt Automatic transaction
upload to your back-office systems
Service focus – Card Present
Kiosk Integrated Chip &
PIN reader and receipt printer
Touch screen navigation
Ideal for out of hours payments
Cash and Card options
Hand held mobile Integrated Chip &
PIN reader and receipt printer
Invoice or non debtor reference capture
Mobile or WiFi options
Limitless deployment options
Over the counter Integrated Chip and
PIN reader Invoice balance on
screen Non debtor payments
with Allocation Code Automatic
transaction upload to your back-office systems
Payment Card Industry Data Security Standard
The PCI DSS is a set of comprehensive requirements for enhancing payment account data security, which forms part of the data security compliance programmes of all the major card brands.The PCI DSS applies to all entities that store, process, and/or transmit cardholder data.Capita is a PCI Certified Class 1 Service Provider, has PA DSS Certification and is a Participating Organization on the Security Standards Council
Customers in your area.
The following London Boroughs use our payment systems...
BarnetBrentBexleyBromleyCroydonEnfieldH&FHillingdonKingstonLambethLewishamRichmond upon ThamesSouthwarkSuttonTower HamletsWestminster
10.3m card payments processed last year, valued at £399.1m
Focus on Brunel University
Use our systems to secure payments...
Via the internet, including online Direct DebitsOver the telephone to members of staffFace-to-face at cash office locationsVia integration to their Library Management SystemVia integration to their SITS student & course management systemVia integration to several residence and accommodation booking applications
Details of all payments feed into our Income Management solution, prior to forward updating of their Sales and General Ledgers within their Symmetry FMS.
Peter Hallbery, head of income and credit control – 01895-265564
Billed and non-billed income collection
Including DD option
Integration with back-office systems including Financial Management System (FMS)
All payment sources capture transactional data
Integration with your corporate FMS and other back-office systems, ensures accurate and timely updating of your key applications.
Concise central reporting from both Capita and your FMS & Student MIS
Yo
ur system
s
In summary we can help by...
Implementing proven modules from our portfolio
Supporting payments via the web, over the phone and other channels
Providing an enhanced customer experience
Improved integration & reduced manual back-office processing
Reducing the costs associated with collecting income
Providing a PCI compliant solution
[email protected], 07774 453 903
