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1 Copyright 2013 Fujitsu Delivering a Market Leading Investment Management Operating Model & Client Experience Alpha FMC - Unparalleled Insight & Experience

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  • 1. Alpha FMC - Unparalleled Insight & Experience Delivering a Market Leading Investment Management Operating Model & Client Experience 0 Copyright 2013 Fujitsu
  • 2. Investment Management Distribution Building Blocks For Success Alpha FMC will outline the key features of the emerging Distribution approach to clients, partners and products for Investment Managers, based upon our unique experience of working with more than 25 Investment Managers Globally. This session will provide an exciting glimpse of better informed client conversations, more targeted sales and relationship management, and a deeper understanding of client needs, products and results. The session will walk through 6 key building blocks of a successful Investment Management Distribution Strategy: Enabling Sales Client Insight Profiling & Segmentation Digital Engagement Client Experience Leveraging Big Data 1 Copyright 2013 Fujitsu
  • 3. About Alpha Financial Markets Consulting Unparalleled Insight & Experience Within Investment Management About Alpha Alphas Distribution Clients Alphas Differentiators Leading specialist Investment Management consulting firm Global Clients & Cross Channels: Investment Management-focused CRM & Digital Consultancy A Distribution Proposition Developed at 25+ Investment Management Companies Unique Accelerators & Domain Models to cover all Distribution Channels Proven Integration with Key Operational & Industry Data Sources 100% Success - Proven Implementation/Delivery Approach Services Consulting Implementation Benchmarking Institutional Wholesale/Intermediated Broker Dealer Private Client/Wealth Alternates/Hedge Outsourcing & Off-shoring Offices in New York, London, Paris & Luxembourg and work across the US, Europe and Asia 80 full-time consulting staff and >50 senior Associates 2 Copyright 2013 Fujitsu
  • 4. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Leveraging Big Data Successful Digital Engagement Differentiated Client Experience Enabling Sales Efficient Sales Simplified UI Daily Schedules Educated Sales Mobile Access Timely Information 3 Automated Emails Automated Texts Company Tear Sheets & Summary Reports News/RSS/Social Feeds Copyright 2013 Fujitsu
  • 5. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Leveraging Big Data Successful Digital Engagement Differentiated Client Experience Client Insight Client & Contact Market & Investments Product Investment Ecosystem Back Office/TPA integration Influencers & Decision Makers Market Share Product Development & Management 3rd Party Data Integrations Market Data Integrations Pipeline & Activities Profile Segmentation Potential Future Investments Client Preferences & Events 4 Copyright 2013 Fujitsu
  • 6. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Successful Digital Engagement Differentiated Client Experience Leveraging Big Data Profiling & Segmentation Segmentation Levers Profile Client Type Client Tier (Size/AUM, Influence, Target Sector, etc.) Geography Transaction Recent/Historic Transactions Existing Holdings Future Potential Transactions Behavioral Client Interaction with us (Events, Email, Social, Web) Likes and Dislikes (Facebook & LinkedIn) Sales & Marketing Delineation Limited and expensive Sales resource should be focused on Qualified and Targeted prospects Marketing should pave the way for awareness brand, product and corporate 5 Copyright 2013 Fujitsu
  • 7. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Leveraging Big Data Successful Digital Engagement Differentiated Client Experience Digital Engagement 6 Copyright 2013 Fujitsu
  • 8. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Successful Digital Engagement Differentiated Client Experience Leveraging Big Data Client Experience Points of Differentiation Product Thought Leadership Personalisation, Segmentation, Consummation Preferences Client Access White Papers, Product Specialists, Blogs, Conferences Timing & Relevance of Information/Comms Catalogue, Fund Manager Reputation, Performance, Cost Client Portal, Self Service, Preference/Subscriptions Service, Web Brand Web, Events, Corporate Reputation, Past Performance Investment Drivers Product Quality Brand Price/Cost Sales/Rel Mgt Mkt/Comms Client Service Source: Fund Buyer Focus 7 Copyright 2013 Fujitsu
  • 9. Enabling Sales Gaining Client Insight Client/Prospect Profiling & Segmentation Successful Digital Engagement Differentiated Client Experience Leveraging Big Data Leveraging Big Data Unstructured Data -> Structured Data Identifying patterns & Predictive Algorithms Knowing what prospects/clients will do before they do! Architecture Salesforce.com Client Activities Investments Products Pipeline Segmentation Engine Data Warehouse Holdings & Transactions Market Data Web Events Social News Feeds 8 Copyright 2013 Fujitsu
  • 10. Wrap Up Fujitsu Booth in Moscone West - Booth #W513 Financial Services day Monday all day Financial Services Innovation demos - 4:30pm - Financial Services Implementation Best Practice Retail day Tuesday all day Retail Innovation demos - 1:30pm - Retail Social Clienteling demo - 3:30pm - Collaboration and Innovation Enablement via Salesforce.com All day Wednesday Non-Profit and Manufacturing - 11:00am - ASPCA presenting on the Moving Animals Places (MAP) program - 2:30pm - Reliable and Scalable Order Management Solution for Glovia OM Enter for a chance to win one of three Fujitsu STYLISTIC M532 Android Tablets 9 Copyright 2013 FUJITSU
  • 11. Unparalleled Insight & Experience 10 Copyright 2013 Fujitsu
  • 12. 11 Copyright 2013 FUJITSU