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Periodical Financial Information
9M 2015RESULTS
2
Life result suffering from low cap gains & equity Impairments
Insurance driving Group net result
Shareholders equity up
Insurance net profit of EUR 613 mio (+6%) – Q3 EUR 109 mio- equity market performance causing volatility in results- see PR 21/10/15
Inflows @ 100% of EUR 22.8 bn (+17%) – Q3 EUR 6.2 bn
Non-Life Combined ratio at 95.1% (vs.99.6%) – Q3 at 94.7%
Life Guaranteed Operating margin at 80 bps (vs. 98 bps) – Q3 at 61 bps
Life Technical Liabilities at EUR 73.6 bn* (-2% vs. FY 14)
Group net profit of EUR 599 mio (vs. EUR 282 mio) – Q3 EUR 130 mio
General Account net result of EUR (14) mio – Q3 EUR 21 mio
Shareholders’ equity at EUR 10.9 bn or EUR 51.12 per share- UG/L at EUR 2.8 bn, EUR 12.91 per share
Insurance solvency I at 231%, Group solvency at 232% Net cash General Account at EUR 1.4 bn & liquid assets at EUR 0.3 bn
Main messagesAgeas’s Q3 result impacted by financial markets
Periodic financial Information I 9M 15 Results I 4 November 2015* Consolidated entities only
Periodic financial Information I 9M 15 Results I 4 November 2015 3
26 (6)
9M 14 9M 15
Other Life Non-Life
20 (0)44
63
66
Q3 14 Q3 15
4.64.8
9M 14 9M 15Life Non-Life
4.2 4.6
1.5 1.55.7
6.2
Q3 14 Q3 15
9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15
Net result: up 6%, Life down on lower cap gains & equity impairments in Q3In EUR mio In EUR bn
Non-Life combined ratio: significant improvement – across all segments
Inflows*: up 17% (11% FX) driven by strong growth in AsiaIn EUR bn
Total Insurance: HeadlinesContinued strong underwriting, Q3 Life result impacted by equity impairments
Life Technical liabilities slightly down in consolidated entities
Operating margin Guaranteed: lower capital gains & equity impairments in Q3
Operating margin Unit-Linked: improving margins in HK
In % avg technical liabilities In % avg technical liabilities
442 426 156
579 613
239
10914.8 17.9
19.522.8
99.6% 95.1% 94.8% 94.7%
0.98% 0.80% 0.96% 0.61%0.20% 0.37% 0.22% 0.28%
* incl. non-consolidated partnerships @ 100%
In % NEP
133.1127.0 132.1193112
74.8 73.7 73.6
52.2 59.5 58.5
FY 14 6M 15 9M 15Conso Non-conso
4
10/03/2010
Overview of net capital gains* on investmentsLower capital gains & high level of impairments
* Net capital gains include capital gains, impairment & linked changes in profit sharing, net of tax & @ ageas’s partPeriodic financial Information I 9M 15 Results I 4 November 2015
EUR mio 9M 14 9M 15 Q3 14 Q3 15
Life 114 34 50 (3) substantially lower cap gains (9M)
Non-Life 14 4 10 (2) & impairments (Q3)
Total Belgium 127 38 60 (5) Q3 '14 incl. EUR 60 mio RE cap gain
Non-Life 3 7 0 1
Other 1 (0) 1 (1)
Total UK 4 7 1 0Life 6 (3) 9 (7) substantially lower cap gains (9M)
Non-Life (0) 1 (0) 0 & impairments (Q3)
Total CEU 6 (2) 9 (7)Life 36 70 17 (32) volatility on financial markets inducing
Non-Life 2 (1) 0 (1) exceptional profit in H1 (EUR 100 mio)
Total Asia 38 69 17 (33) & impairments in Q3
Life 155 101 76 (42)
Non-Life 19 11 10 (1)
Other 1 (0) 1 (1)
Total Ageas 175 112 87 (44)
5
9M 14 9M 159M 14 9M 15
Periodic financial Information I 9M 15 Results I 4 November 2015
In EUR mio In EUR bn In EUR bn
In % avg technical liabilities In % avg technical liabilities
39
83
9M 14 9M 15Life Non-Life
95
40
33
27
Q3 14 Q3 15
2.9 2.7
1.5 1.5
4.4 4.2
9M 14 9M 15
Life Non-Life
0.8 0.8
0.4 0.4
1.3 1.3
Q3 14 Q3 15
Q3 14 Q3 15
In % NEP
Q3 14 Q3 159M 14 9M 15Q3 14 Q3 15
101.9% 94.2% 94.4% 93.5%
0.16%0.40%0.34%0.32%
0.51%0.98%0.71%0.98%
282 182
321264
129
68 57.6 55.9 56.0
FY 14 6M 15 9M 15
Belgium : HeadlinesContinued solid operating performance in Non-Life offset by lower cap gains in LifeLife result impacted by equity impairments in Q3
Inflows: Continued trend of decreasing short term investment products
Life Technical liabilities: Slightly lower on shadow-accounting
Non-Life combined ratio: improvement in almost all business lines
Operating margin Guaranteed: lower cap gains & equity impairments in Q3
Operating margin Unit-Linked: weak Q3 due to higher mortality reserves
9M 14 9M 15
In EUR mio
2
26
(6)
52
70
8065
9M 14 9M 15Life Other Non-Life
Q3 14 Q3 15
99.3% 98.3% 96.6% 98.2%
In EUR bn
In % NEP In EUR mio
0.1
1.7 1.9
1.8 1.9
9M 14 9M 15Life Non-Life
0.0
0.6 0.7
0.6 0.7
Q3 14 Q3 15
9M 14 9M 15
81 66
Q3 14 Q3 15
210 204
* incl. non-consolidated partnerships @ 100%
1
20
(0)
27
25
48
24
Q3 14 Q3 15
6
Continued strong result in Household
United Kingdom: HeadlinesSteady nine months performance
Non-Life Inflows* up 8%, down 4% at constant FX
Non-Life Combined ratio improvement thanks to benign weather
Other Income: 2% down – benefit from legal settlement in ‘14
Periodic financial Information I 9M 15 Results I 4 November 2015
Non-Life profit up on scope & claims - Life impacted by equity impairmentsIn EUR mio In EUR bn
Non-Life consolidated combined ratio excellent thanks to benign weather
227%
Inflows*: up in all entities except Luxembourg & Turkey In EUR bn
Continental Europe: Headlines Strong Non-Life results offset by equity impairments in Life
Operating margin Guaranteed: strong improvement in net underwriting margin
Periodic financial Information I 9M 15 Results I 4 November 2015 7
In % avg technical liabilities
Operating margin Unit-Linked: lower sales in PortugalIn % avg technical liabilities
35 30
83343
63
9M 14 9M 15
Life Non-Life
3.5 3.1
0.80.8
4.33.9
9M 14 9M 15Life Non-Life
1.20.9
0.20.2
1.5
1.2
Q3 14 Q3 15
9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15
90.7% 86.0% 86.4%
0.69% 1.01% 0.46% 0.93%
In % NEP
14.5 14.7 14.6
17.3 18.5 18.4
31.8 33.2 33.0
FY 14 6M 15 9M 15
Conso Non-conso
Life Technical liabilities up 4%
* incl. non-consolidated partnerships @ 100%
0.11% 0.04%
89.3%
0.06%
7(4)(2)
125
8
Q3 14 Q3 15
(0.01%)
53
7
4
3
57
10
Q3 14 Q3 15
12
7
9M 14 9M 15
Life Non-Life
12
7
9M 14 9M 15Life Non-Life
In EUR mio In EUR bn
Non-Life combined ratio up mainly from higher incurred claims in Malaysia
In EUR bn
Asia: Headlines Result significantly up despite impact Asian equity market in Q3
Periodic financial Information I 9M 15 Results I 4 November 2015 8
In % avg technical liabilities In EUR mio
0.6
0.7
9M 14 9M 15Life Non-Life
Q3 14 Q3 159M 14 9M 15Q3 14 Q3 159M 14 9M 15
92.6% 91.4% 86.8%
1.73% 2.38% 2.20% 2.14%
123 214
135
222
111
123
In % NEP
* incl. non-consolidated partnerships @ 100%
12.18.4
9.0
12.8
2.12.8
0.2
0.22.33.0
Q3 14 Q3 15
47
1
4
3
51
4
Q3 14 Q3 15
143
195
188
Net result: incl. ≈ EUR 100 mio positive exceptional in H1 & impairments in Q3
Inflows* growth fuelled by China & Thailand
Life Technical liabilities slight decrease in Malaysia
Life operating margin Hong Kong: lower New Business strain in UL
Result non-conso partnerships: strong result in China & Thailand
2.8 3.1 3.0
34.941.0 40.1
37.744.1 43.1
FY 14 6M 15 9M 15conso non-conso
89.9%
9
33 46
Q3 14 Q3 15
22
9M 14 9M 15
11 13
2938
40
51
9M 14 9M 15
Operating Total
(467) (491) (445)
38 33 33
(130) (131)(132)
FY 14 6M 15 9M 15
RPN(i) RPI FortisEffect
Net result driven by revaluation RPN(i)In EUR mio
Accounting value of remaining legacies
General Account: Headlines Impacted by revaluation RPN(i) liability
Accounting value put option
In EUR mioIn EUR mio
Q3 14 Q3 15
P&L effect RPN(i): decrease liability following higher share price Ageas
Staff & Operating expenses up
Net cash position: down on SBB & establishment Intreas
4 4
9 13
1317
Q3 14 Q3 15
In EUR mioIn EUR mio
In EUR bn
12
Periodic financial Information I 9M 15 Results I 4 November 2015
9M 14 9M 15
(14)
(297) (124)
21
1.6 1.5 1.4
FY 14 6M 15 9M 15FY 14 6M 15 9M 15
(1,391)
(1,095)(1,189)
10
Shareholders’ equity roll forwardUnrealized gains at EUR 2.8 bn or EUR 12.91 per shareIn EUR mio
6,590 6,889
2,597 2,758
1,0361,270
613 169
12 344 111
(14) (329) (201) (11)
EUR 46.60 EUR 51.12
10,22310,917
FY 14 ResultInsurance
ResultGen Acc
ChangeUG/L
Dividend TreasuryShares
IAS 19 Reval AGput option
Forex Other 9M 15
InsuranceUCG/L
InsuranceUCG/L
Shareholders’ equity per segment
Shareholders’ equity per share
FY 14 9M 15 FY 14 9M 15
Belgium 4,689 ► 4,834 Asia 2,325 ► 2,633UK 1,127 ► 1,211 Insurance 9,188 ► 9,647Continental Europe 1,047 ► 969 General Account 1,036 ► 1,270
Periodic financial Information I 9M 15 Results I 4 November 2015
11
Q3 showing a mixed picture: - strong operating performance in
Non-Life & volatile financial markets resulting in
significant equity impairments
9M results solid
Announced files on acquisitions & divestments on track
Conclusions
Periodic financial Information I 9M 15 Results I 4 November 2015
Annexes
Equity / Solvency
Insurance Activities
Investment portfolio
General Account
General Information
13
Key financials Net Insurance result up 6%
Periodic financial Information I 9M 15 Results I 4 November 2015
In EUR mio 9M 14 9M 15 Q3 14 Q3 15
Gross inflows 19,466 22,769 17% 5,676 6,151 8%
- of which inflows from non-consolidated partnerships 11,748 14,872 27% 3,278 3,646 11%
Net result Insurance 579 613 6% 239 109 (54%)
By segment: - Belgium 321 264 (18%) 129 68 (48%) - UK 80 65 (19%) 48 24 (49%) - Continental Europe 43 63 48% 5 8 41% - Asia 135 222 64% 57 10 (83%)
By type: - Life 442 426 (4%) 156 44 (72%)
- Non-Life 112 193 73% 63 66 5% - Other 26 (6) - 20 (0) -
Net result General Account (297) (14) - 12 21 -
Net result Ageas 282 599 - 251 130 -
Earnings per share (in EUR) 1.26 2.77 -
FY 14 9M 15Insurance Solvency 206% 231%Shareholders' equity 10,223 10,917 7%
Net equity per share (in EUR) 46.60 51.12Insurance ROE 8.8% 8.7%Insurance ROE excl.UG/L 11.4% 12.1%
14
Shareholders’ equity roll forwardUnrealized gains at EUR 2.8 bn or EUR 12.91 per shareIn EUR mio
6,590 6,889
2,597 2,758
1,0361,270
613 169
12 344 111
(14) (329) (201) (11)
EUR 46.60 EUR 51.12
10,22310,917
FY 14 ResultInsurance
ResultGen Acc
ChangeUG/L
Dividend TreasuryShares
IAS 19 Reval AGput option
Forex Other 9M 15
InsuranceUCG/L
InsuranceUCG/L
Shareholders’ equity per segment
Shareholders’ equity per share
FY 14 9M 15 FY 14 9M 15
Belgium 4,689 ► 4,834 Asia 2,325 ► 2,633UK 1,127 ► 1,211 Insurance 9,188 ► 9,647Continental Europe 1,047 ► 969 General Account 1,036 ► 1,270
Periodic financial Information I 9M 15 Results I 4 November 2015
15
Tangible net equity High quality capital structure
10/03/2010 I page 15
EUR bn FY 14 9M 15
IFRS Shareholders' Equity 10.2 10.9Unrealised gains real estate 0.7 0.8Goodwill (0.8) (0.8)VOBA (Value of Business Acquired) (0.3) (0.3)DAC (Deferred Acquisition Cost) (0.8) (0.9)Other (0.4) (0.4)Goodwill, DAC, VOBA related to N-C interests 0.4 0.325% tax adjustment DAC, VOBA & Other 0.3 0.3
IFRS Tangible net equity 9.3 9.9
IFRS Tangible net equity/ IFRS Shareholder's Equity 91% 91%
Periodic financial Information I 9M 15 Results I 4 November 2015
16
Insurance Solvency I up on net result & financial markets General Account down on dividend payment
2.5 2.5
0.4 0.4 0.6 0.6 0.7 0.8
4.2 4.3 4.2 4.3
2.22.8
0.5 0.5 0.5 0.41.3 1.5
4.55.6
0.2 0.1
4.65.7
4.85.4
0.8 0.9 1.1 1.1
2.0 2.3
8.7
9.9
8.8
9.9
FY 14 9M 15 FY 14 9M 15 FY 14 9M 15 FY 14 9M 15 FY 14 9M 15 FY 14 9M 15 FY 14 9M 15
BelgiumUK
CEUAsia
Total AgeasGeneral Account
RMC Excess CapitalRMC Excess CapitalRMC Excess CapitalRMC Excess CapitalRMC Excess CapitalAvailable Capital
In EUR bn
189% 213% 231% 243% 176% 174% 273% 301% 206% 231% 210% 232%Solvency ratio
Periodic financial Information I 9M 15 Results I 4 November 2015During the accounting year the solvency ratio does not take into account expected dividend/upstream on current year’s result.
Annexes
Equity / Solvency
Insurance activities
Investment portfolio
General Account
General Information
Periodic financial Information I 9M 15 Results I 4 November 2015 18
26 (6)
9M 14 9M 15
Other Life Non-Life
20 (0)44
63
66
Q3 14 Q3 15
4.64.8
9M 14 9M 15Life Non-Life
4.2 4.6
1.5 1.55.7
6.2
Q3 14 Q3 15
9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15
Net result: up 6%, Life down on lower cap gains & equity impairments in Q3In EUR mio In EUR bn
Non-Life combined ratio: significant improvement – across all segments
Inflows*: up 17% (11% FX) driven by strong growth in AsiaIn EUR bn
Total Insurance: HeadlinesContinued strong underwriting, Q3 Life result impacted by equity impairments
Life Technical liabilities slightly down in consolidated entities
Operating margin Guaranteed: lower capital gains & equity impairments in Q3
Operating margin Unit-Linked: improving margins in HK
In % avg technical liabilities In % avg technical liabilities
442 426 156
579 613
239
10914.8 17.9
19.522.8
99.6% 95.1% 94.8% 94.7%
0.98% 0.80% 0.96% 0.61%0.20% 0.37% 0.22% 0.28%
* incl. non-consolidated partnerships @ 100%
In % NEP
74.8 73.7 73.6
52.2 59.5 58.5
FY 14 6M 15 9M 15Conso Non-conso
133.1127.0 132.1193112
19
Inflows@ 100% up 17% Including 11% FX impact - Growth driven by China & Thailand
EUR mio 9M 14 9M 15 9M 14 9M 15 9M 14 9M 15
Belgium 75% 2,907 2,694 (7%) 1,461 1,462 0% 4,368 4,156 (5%)
United Kingdom 100 0 - 1,746 1,880 8% 1,846 1,880 2%Consolidated entities 100% 100 0 - 1,333 1,457 9% 1,432 1,457 2%Non-consolidated JV's 414 423 2% 414 423 2%
Tesco 50% 414 423 2% 414 423 2%0 0 Continental Europe 3,475 3,096 (11%) 813 788 (3%) 4,288 3,884 (9%)
Consolidated entities 1,225 1,508 23% 351 372 6% 1,576 1,880 19%Portugal 51% - 100% 946 1,128 19% 201 221 10% 1,147 1,349 18%France 100% 279 380 36% 279 380 36%Italy 50% 151 151 0% 151 151 0%
Non-consolidated JV's 2,250 1,588 (29%) 462 416 (10%) 2,712 2,004 (26%)Turkey (Aksigorta) 36% 462 416 (10%) 462 416 (10%)Luxembourg (Cardif Lux Vie) 33% 2,250 1,588 (29%) 2,250 1,588 (29%)
Asia 8,363 12,144 45% 600 704 17% 8,963 12,849 43%Consolidated entities 341 404 18% 341 404 18%
Hong Kong 100% 341 404 18% 341 404 18%Non-consolidated JV's 8,023 11,741 46% 600 704 17% 8,623 12,445 44%
Malaysia 31% 412 431 4% 430 483 12% 842 914 9%Thailand 31%-15% 1,309 1,746 33% 170 221 30% 1,479 1,967 33%China 25% 6,221 9,421 51% 6,221 9,421 51%India 26% 81 143 78% 81 143 78%
Ageas 14,846 17,934 21% 4,620 4,834 5% 19,466 22,769 17%#DIV/0! ###### ######Consolidated entities 4,573 4,605 1% 3,145 3,291 5% 7,718 7,897 2%Non-consolidated JV's 10,273 13,329 30% 1,475 1,543 5% 11,748 14,872 27%
Life Non-Life Total
Periodic financial Information I 9M 15 Results I 4 November 2015
20
BelgiumUK
CEUAsia
Total Ageas
Life Non-LifeLife Non-Life Life Non-LifeLife Non-LifeLife Non-Life
Inflows@ Ageas’s part up 11%Asia strongest contributorIn EUR mio
2,181 2,020
100 0 1,511 1,484
2,443 3,459
6,234 6,964
1,096 1,097
1,540 1,669
338 446 158
182
3,132
3,394
(5%)
2% 4%
40%
11%
3,276 3,117
1,640 1,669 1,849 1,931 2,601
3,641
9,366
10,358
9M 14 9M 15 9M 14 9M 15 9M 14 9M 15 9M 14 9M 15 9M 14 9M 15
Periodic financial Information I 9M 15 Results I 4 November 2015
8% positive FX impact BE: sales Savings product down due to persisting low interest rate UK: competitive market in both Household & Motor
21
Insurance net result up 6%Growth related to Asian Life & European Non-Life performance
BelgiumUK
CEUAsia
Total Ageas
Life Non-LifeLife Non-Life OtherLife Non-LifeLife Non-LifeLife Non-Life Other
26 (6)
26(6)
282
182
2 35 30 123
214
442 426
39
83
52 70 8 33
12
7
112 193
321
264
80 65
43 63
135
222
579 613
9M 14 9M 15 9M 14 9M 15 9M 14 9M 15 9M 14 9M 15 9M 14 9M 15
In EUR mio
Periodic financial Information I 9M 15 Results I 4 November 2015
Incl. ≈ EUR 100 mio exceptional result in China in Q2 Incl. EUR 62 mio impairments on equities in Q3 Incl. EUR 26 mio positive FX impact
22
10/03/2010
Overview of net capital gains* on investmentsLower capital gains & high level of impairments
* Net capital gains include capital gains, impairment & linked changes in profit sharing, net of tax & @ ageas’s partPeriodic financial Information I 9M 15 Results I 4 November 2015
EUR mio 9M 14 9M 15 Q3 14 Q3 15
Life 114 34 50 (3) substantially lower cap gains (9M)
Non-Life 14 4 10 (2) & impairments (Q3)
Total Belgium 127 38 60 (5) Q3 '14 incl. EUR 60 mio RE cap gain
Non-Life 3 7 0 1
Other 1 (0) 1 (1)
Total UK 4 7 1 0Life 6 (3) 9 (7) substantially lower cap gains (9M)
Non-Life (0) 1 (0) 0 & impairments (Q3)
Total CEU 6 (2) 9 (7)Life 36 70 17 (32) volatility on financial markets inducing
Non-Life 2 (1) 0 (1) exceptional profit in H1 (EUR 100 mio)
Total Asia 38 69 17 (33) & impairments in Q3
Life 155 101 76 (42)
Non-Life 19 11 10 (1)
Other 1 (0) 1 (1)
Total Ageas 175 112 87 (44)
23
Insurance Combined ratio Claims ratio significantly down & below 97% objective
Net earned premium in EUR mio
Combined ratio
Benefitting from solid underwriting throughout whole period
All segments improving
Almost all product lines below 97% - Motor below 100% on group level
Claims ratio
9M ‘14 claims ratio impacted by adverse weather for 3.1%
CY claims ratio (66.8 % vs. 68.1%)
PY claims ratio : above last year’s level thanks to provision for recourses in Q1 ’15 & higher run-off across all segments
Expense ratio
Slight improvement in all segments
73.2% 69.0% 68.1% 64.3% 64.4% 64.3% 60.1% 59.8% 60.0%
32.8%31.1% 31.0% 34.0% 35.2% 35.3%
35.0% 35.0% 34.7%
106.0%100.1%99.1%98.3%99.6% 99.6%
95.1% 94.8%94.7%
(3.7%)(3.5%) (3.1%) (3.8%) (4.0%) (3.8%)(6.7%) (4.0%) (6.6%)
2010 2011 2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
claims ratio expense ratio PY claims ratio
Periodic financial Information I 9M 15 Results I 4 November 2015
2,858 3,507 4,178 3,749 3,843 2,857 3,011 978 1,028
24
74.3% 71.9% 70.5% 70.0% 67.3% 66.7% 65.7%
24.8% 25.0% 25.5% 25.6% 27.0% 26.8% 27.4%
99.1% 96.9% 96.0% 95.6% 94.3% 93.5% 93.1%
2010 2011 2012 2013 2014 9M 14 9M 15
78.4% 72.0% 73.6% 69.8% 69.6% 69.4% 68.4%
29.0%25.3% 25.4% 29.3% 29.7% 29.9% 29.8%
107.4%97.3% 99.0% 99.1% 99.3% 99.3% 98.2%
2010 2011 2012 2013 2014 9M 14 9M 15
75.0%61.9% 55.6% 51.5% 51.5% 52.6% 47.0%
43.2%41.5% 41.6% 44.0% 44.6% 44.6% 44.0%
118.2%103.4% 97.2% 95.5% 96.1% 97.2% 91.0%
2010 2011 2012 2013 2014 9M 14 9M 15
42.9%67.2% 66.5% 62.4% 71.2% 69.4%
49.8%
41.2%
44.8% 44.9% 45.5%50.6% 50.3%
46.5%
84.1%
112.0% 111.4% 107.9%121.8% 119.7%
96.3%
2010 2011 2012 2013 2014 9M 14 9M 15
Insurance Combined ratio per product lineAlmost all product lines reaching 97% target
Motor: excellent in BE – attention point in UK & CEUAccident & Health: low claims ratio in UK & CEU
Other: pruning actions in BE – run-off in CEUHousehold: benign weather compared to 9M 14
NEP NEP
NEP NEP
714 736 763 813 813 605 611 1,134 1,571 2,058 1,557 1,616 1,200 1,269
750 892 1,007 986 1,029 766 804 261 308 349 394 385 285 326
Periodic financial Information I 9M 15 Results I 4 November 2015
25
Insurance Life operating margin per product lineInvestment margin suffering from low cap gains & impairments
Guaranteed: driven by investment margin Unit-linked: increase driven by one-offs Hong Kong
Average technical liabilities Average technical liabilities
Underwriting margin up in Hong Kong Expense & other margin up in BE (negative
one-off in 6M ‘14) & HK (product mix) Q3 margins low in BE
Investment margin substantially down on impairments & lower cap gains in BE & HK
Underwriting margin slightly lower in BE Expense margin improvement in all segments
0.44% 0.43% 0.38% 0.39% 0.33% 0.37% 0.35%
0.87% 0.83% 0.90% 0.93%
0.71%0.95%
0.48%
(0.33%)(0.31%)(0.39%) (0.34%)(0.24%) (0.36%)(0.20%)
0.99%0.96%0.89% 0.98%
0.80%
0.96%
0.61%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
0.11% 0.13%0.12% 0.11%
0.17%0.13% 0.08%
0.01%
(0.02%)
0.02%0.01%
0.02%
0.04%0.01%
0.37%
0.18%0.06% 0.08%
0.18%
0.05% 0.19%
0.48%
0.28%
0.20% 0.20%
0.37%
0.22%0.28%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Expense &Other
Investment
Underwriting
Expense &Other
Investment
Underwriting
In EUR bn
Periodic financial Information I 9M 15 Results I 4 November 2015
54.0 55.5 56.9 56.6 57.7 56.6 57.7 11.8 12.3 12.6 12.6 12.9 12.6 12.9
26
9M 14 9M 159M 14 9M 15
Periodic financial Information I 9M 15 Results I 4 November 2015
In EUR mio In EUR bn In EUR bn
In % avg technical liabilities In % avg technical liabilities
39
83
9M 14 9M 15Life Non-Life
95
40
33
27
Q3 14 Q3 15
2.9 2.7
1.5 1.5
4.4 4.2
9M 14 9M 15
Life Non-Life
0.8 0.8
0.4 0.4
1.3 1.3
Q3 14 Q3 15
Q3 14 Q3 15
In % NEP
Q3 14 Q3 159M 14 9M 15Q3 14 Q3 15
101.9% 94.2% 94.4% 93.5%
0.16%0.40%0.34%0.32%
0.51%0.98%0.71%0.98%
282 182
321264
129
68 57.6 55.9 56.0
FY 14 6M 15 9M 15
Belgium : HeadlinesContinued solid operating performance in Non-Life offset by lower cap gains in LifeLife result impacted by equity impairments in Q3
Inflows: Continued trend of decreasing short term investment products
Life Technical liabilities: Slightly lower on shadow-accounting
Non-Life combined ratio: improvement in almost all business lines
Operating margin Guaranteed: lower cap gains & equity impairments in Q3
Operating margin Unit-Linked: weak Q3 due to higher mortality reserves
2,5872,319
320375
2,9072,694
9M 14 9M 15
(7%)
Life In EUR mio
Non-Life In EUR mio
Unit-Linked
Guaranteed
Other
Household
Accident & Health
Motor
Periodic financial Information I 9M 15 Results I 4 November 2015 27
Stable
394 384
451 449
474 481
142 148
1,461 1,462
9M 14 9M 15
Belgium: Inflows@ 100%Continued decreasing trend in Guaranteed partly compensated by Unit-Linked
Unit-linked Strong increase in Unit-linked sales (+17%)
Guaranteed Further decrease of inflows in short term investment products
due to persisting low interest rate environment Group Life Inflows grew further by 4%
Technical liabilities end-of-period Decreased as result of reduced shadow accounting liabilities due
to rising interest rates
Household, Motor, Other Slight growth in Household and Other
Accident & Health Slight decrease as a result of pruning actions in Workmen's
Compensation
68.7% 64.3% 62.7% 63.2% 63.5% 64.0%56.5% 56.7% 56.1%
36.4%36.8% 36.8% 36.7% 37.7% 37.9%
37.7% 37.7% 37.4%
105.1%101.1%99.5%99.9%101.2% 101.9%94.2% 94.4%93.5%
(6.6%)(7.3%) (4.5%) (3.6%) (3.4%) (3.8%)(8.6%)
(2.9%) (5.7%)
2010 2011 2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
claims ratio expense ratio PY claims ratio
Periodic financial Information I 9M 15 Results I 4 November 2015 28
Net earned premium in EUR mio
1,541 1,601 1,698 1,785 1,815 1,347 1,373 457 462
Belgium: Combined ratio Overall strong improvement & well below 97%
Combined ratio
Overall strong improvement of the combined ratio
Accident & Health combined ratio deteriorated slightly due to Health products
Claims ratio
CY ratio further improvement in all business lines, except in Health, where appropriate actions have been undertaken
PY ratio: review of the provisions for recoveries in Q1 (mainly Household & Workmen’s Compensation) - & less aggravations in existing claims than last year
Expense ratio remains stable
451 451 480 507 504 372 366 498 525 540 552 562 419 426
71.0%58.9% 64.7% 64.7% 62.6% 63.2% 55.9%
35.7%35.3%
35.8% 36.3% 37.2% 37.2%36.6%
106.7%94.2% 100.5% 101.0% 99.8% 100.4%
92.5%
2010 2011 2012 2013 2014 9M 14 9M 15
75.8% 73.8% 73.0% 73.7% 70.1% 69.5% 70.7%
21.9% 23.8% 24.0% 23.8% 25.4% 25.7% 26.8%
97.7% 97.6% 97.0% 97.5% 95.5% 95.2% 97.5%
2010 2011 2012 2013 2014 9M 14 9M 15
10.4%
58.2% 65.9% 66.1%87.5% 87.8%
54.4%50.9%
49.5%48.1% 47.2%
47.6% 47.9%
45.1%61.3%
107.7% 114.0% 113.3%
135.1% 135.7%
99.5%
2010 2011 2012 2013 2014 9M 14 9M 15
75.6% 63.0% 50.5% 51.4% 51.7% 53.0% 46.2%
47.1%46.9%
46.2% 45.6% 45.7% 46.2%45.4%
122.7%109.9%
96.7% 97.0% 97.4% 99.2%91.6%
2010 2011 2012 2013 2014 9M 14 9M 15
NEP NEP
Periodic financial Information I 9M 15 Results I 4 November 2015 29
463 484 530 564 579 430 443 129 142 149 162 170 126 138NEP NEP
Belgium: Combined ratio per product linePositive evolution all over, except for Accident & Health Accident & Health: slight increase due to Health Motor: excellent performance (vs. June ‘14
hailstorm) in both claims & expenses
Household: excellent performance (vs. June ‘14 hailstorm) Other: Positive impact of actions undertaken
Avg techn liabilities Avg techn liabilities
Periodic financial Information I 9M 15 Results I 4 November 2015 30
Expense &Other
Investment
Underwriting
Expense &Other
Underwriting
In EUR bn
Belgium Life operating margin per product line
44.9 46.4 47.5 47.4 47.9 47.4 47.9 5.2 5.4 5.7 5.6 5.8 5.6 5.8
Guaranteed: impacted by lower capital gains & equity impairments
Unit-linked: stable on a year-to date basis
Operating result at EUR 256 mio (vs. EUR 348 mio) Investment margin - strong decrease due to lower
allocated capital gains Underwriting margin stable in Q3 Average Technical Liabilities - impact of shadow
accounting
Operating result at EUR 15 mio (vs.EUR 13 mio) Expense & Other margin increased general expenses Underwriting margin decreased due to higher mortality /
morbidity Average Technical Liabilities increased slightly (+4%),
driven by market values evolution
0.32% 0.32% 0.30% 0.30% 0.25% 0.26% 0.27%
0.93% 0.88% 0.95% 0.99%
0.75%
1.04%
0.52%
(0.29%) (0.31%) (0.38%) (0.31%) (0.29%) (0.33%)(0.28%)
0.96%0.89%
0.87% 0.98%
0.71%
0.98%
0.51%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
0.04% 0.04%
(0.02%) (0.01%) 0.00% 0.01%(0.15%)
0.44%0.38%
0.32% 0.33% 0.34%0.39%
0.31%
0.47%0.41%
0.30% 0.32%0.34%0.40%
0.16%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Periodic financial Information I 9M 15 Results I 4 November 2015 31
Margin evolution Assets & Liabilities BelgiumYield & guaranteed rate on back book down at the same pace
Life Back book
FY 12 FY 13 FY 14 9M 15Guaranteed interest rate 2.89% 2.80% 2.71% 2.66%Fixed income yield 4.03% 3.97% 3.84% 3.76%*
FY 13 FY 14 9M 15Fixed income yield 3.29% 2.89% 2.05%Reinvested amount (EUR bn) 5.5 4.6 2.9
Loans to agencies – implicit or explicit guarantees from Belgium or its regions Corporate & infrastructure loans Corporate bonds > 90% investment grade
New money Life & Non-Life
* Total fixed income yield figures are as at end of August 2015
9M 14 9M 15
In EUR mio
2
26
(6)
52
70
8065
9M 14 9M 15Life Other Non-Life
Q3 14 Q3 15
99.3% 98.3% 96.6% 98.2%
In EUR bn
In % NEP In EUR mio
0.1
1.7 1.9
1.8 1.9
9M 14 9M 15Life Non-Life
0.0
0.6 0.7
0.6 0.7
Q3 14 Q3 15
9M 14 9M 15
81 66
Q3 14 Q3 15
210 204
* incl. non-consolidated partnerships @ 100%
1
20
(0)
27
25
48
24
Q3 14 Q3 15
32
Continued strong result in Household
United Kingdom: HeadlinesSteady nine months performance
Non-Life Inflows* up 8%, down 4% at constant FX
Non-Life Combined ratio improvement thanks to benign weather
Other Income: 2% down – benefit from legal settlement in ‘14
Periodic financial Information I 9M 15 Results I 4 November 2015
Motor
Other
Household
Accident & Health
Non-Life In EUR mio
8%
33
58 58
1,150 1,250
370374
168198
1,7461,880
9M 14 9M 15
United Kingdom: Inflows @ 100%Inflows up 8% - down 4% at constant FX
Non-Life Up 8%, but 4% down at constant FX, an improvement on Q2 Motor up 9% but down 3% at constant FX – volumes up as
market premiums start to increase Household up 1%, but down 10% at constant FX – continued
competitive conditions causing market premiums to remain low Accident & Health flat to prior year but 10% down at constant FX
due to loss of key accounts Other lines up 18% (only 6% at constant FX) - first results of
new growth strategy launched in January - good performance of specialist insurance lines
Other Insurance (including Retail) YTD total income of EUR 204 mio, decrease in part due to a
positive contribution from a legal settlement in 9M 2014
Periodic financial Information I 9M 15 Results I 4 November 2015
34
Net earned premium in EUR mio
81.5% 74.6% 73.3%65.6% 66.3% 65.5% 64.5% 63.2% 64.7%
28.0%25.3% 26.5%
32.2% 33.5% 33.8% 33.8% 33.4% 33.5%
109.5%99.9%99.8%97.8%99.8% 99.3%98.3% 96.6%98.2%
(1.1%)0.1%(2.1%) (4.0%) (4.6%) (3.7%)
(5.2%) (5.4%) (8.4%)
2010 2011 2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
claims ratio expense ratio PY claims ratio
* Restatement for deconsolidation of Tesco Underwriting since 2013
948 1,524 2,083 1,562 1,613 1,203 1,301 418 451
United Kingdom: Combined ratio Continued sub 100% performance, in line with Q2 ‘15
Combined ratio
Improved performance in Household
Benign weather contributes to improvement
Motor remains above 100% due to higher third party damage claims
Claims ratio
Claims ratio Benign weather offsets increased third party damage claims
CY ratio (69.7% vs. 69.2%) good performance in Household offsetting Motor
PY ratio: higher releases across all products but predominantly in Motor- favourable impact of large claims movements
Expense ratio
Expense ratio flat vs. 9M 2014
Periodic financial Information I 9M 15 Results I 4 November 2015
97.9% 87.7% 78.1% 76.2% 66.0% 66.3% 57.6%
24.0%23.2%
28.2% 34.3%38.7% 37.2% 42.8%
121.9% 110.9%106.3% 110.5% 104.7%
103.5%100.4%
2010 2011 2012 2013 2014 9M 14 9M 15
82.9% 79.2% 77.2% 71.9% 74.6% 73.9% 74.9%
23.3% 19.5% 21.3% 25.0% 25.1% 25.5% 25.9%
106.2%
98.7% 98.5% 96.9% 99.7% 99.4% 100.8%
2010 2011 2012 2013 2014 9M 14 9M 15
77.4%61.4% 62.3% 51.4% 51.0% 51.9% 48.3%
38.2%35.3% 36.7%
42.4% 43.3% 43.2% 43.8%
115.6%
96.7%99.0% 93.8% 94.3% 95.1% 92.1%
2010 2011 2012 2013 2014 9M 14 9M 15
75.1% 71.6% 67.7% 59.8% 56.0% 51.8% 48.2%
30.4% 39.3% 42.1% 44.4% 54.3% 53.8% 49.5%
105.5% 110.9% 109.8% 104.2% 110.3% 105.6% 97.7%
2010 2011 2012 2013 2014 9M 14 9M 15
35
58 65 57 79 71 55 55 532 949 1,420 907 958 709 773
248 366 434 374 399 299 311 110 143 173 202 185 136 162
NEP NEP
NEP NEP
United Kingdom: Combined ratio per product lineImproved loss ratio in all product lines except Motor
* Restatement for deconsolidation of Tesco Underwriting since 2013
Accident & Health: Increased commission ratio Motor: Higher claims frequency & average cost
Household: continued benign weather Other: Continued improvement and growth of commercial lines business
Periodic financial Information I 9M 15 Results I 4 November 2015
Non-Life profit up on scope & claims - Life impacted by equity impairmentsIn EUR mio In EUR bn
Non-Life consolidated combined ratio excellent thanks to benign weather
227%
Inflows*: up in all entities except Luxembourg & Turkey In EUR bn
Continental Europe: Headlines Strong Non-Life results offset by equity impairments in Life
Operating margin Guaranteed: strong improvement in net underwriting margin
Periodic financial Information I 9M 15 Results I 4 November 2015 36
In % avg technical liabilities
Operating margin Unit-Linked: lower sales in PortugalIn % avg technical liabilities
35 30
83343
63
9M 14 9M 15
Life Non-Life
3.5 3.1
0.80.8
4.33.9
9M 14 9M 15Life Non-Life
1.20.9
0.20.2
1.5
1.2
Q3 14 Q3 15
9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15 9M 14 9M 15 Q3 14 Q3 15
90.7% 86.0% 86.4%
0.69% 1.01% 0.46% 0.93%
In % NEP
14.5 14.7 14.6
17.3 18.5 18.4
31.8 33.2 33.0
FY 14 6M 15 9M 15
Conso Non-conso
Life Technical liabilities up 4%
* incl. non-consolidated partnerships @ 100%
0.11% 0.04%
89.3%
0.06%
7(4)(2)
125
8
Q3 14 Q3 15
(0.01%)
2,2101,526
1,265
1,570
3,4753,096
9M 14 9M 15
Accident & Health
Motor
Unit-Linked
Guaranteed
(11%)
Other
Household
Life In EUR mio
Non-Life In EUR mio
Continental Europe: Inflows@ 100%Consolidated inflows up, down in JV’s reflecting strategic choices
(3%)
Periodic financial Information I 9M 15 Results I 4 November 2015 37
Life Inflows down 11%, Including non-controlling interests @ 100%,
reflecting lower sales in Luxembourg Consolidated Inflows up 23% Portugal: up 19% - pushed by new Savings & Pension products France: up 36% - still benefiting from a significant UL single premium
through the broker network in the first quarter Luxembourg: down 29% due to voluntary limitation of Guaranteed
products sales
Technical liabilities end-of-period Consolidated stable vs. year-end to EUR 14.6 bn Including non-consolidated JVs @ 100%: EUR 33.0 bn, up 4%
Non-Life Inflows consolidated entities up 6% driven by an excellent performance
in Portugal, strongly outperforming the market Turkey Inflows at EUR 416 mio, down 10% as result of strategic shift
towards more profitable growth business (reduction in Motor Third Party Liability) and fierce competition in Motor Own Damage
A&H & Motor remain major business lines in portfolio247 256
273 214
148166
145 152
813 788
9M 14 9M 15
Periodic financial Information I 9M 15 Results I 4 November 2015 38
Continental Europe: Combined ratio Excellent combined ratio well below 97%
Net earned premium in EUR mio
71.0% 66.4% 63.6% 63.7% 61.3% 61.3% 58.0% 59.9% 57.3%
30.3%30.3% 29.8% 30.0% 30.8% 29.4%
28.0% 29.4% 29.1%
101.3%96.7%93.4%93.7%92.1% 90.7%
86.0% 89.3%86.4%
1.9% (2.0%) (2.5%) (4.0%) (4.3%) (3.9%)(4.5%) (2.9%) (3.0%)
2010 2011 2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
claims ratio expense ratio PY claims ratio
Combined ratio
Combined ratio significantly lower thanks to benign weather compared to 9M ‘14
Combined ratio Turkey at 103.5% affected by bad weather & low Motor TPL results. PY impacted by reserve strengthening
Claims ratio
CY ratio at 62.5% (vs. 65.2%) decrease driven by Household in Portugal
PY ratio driven by release provision for old claims in Portugal & positive run-off in Italy
Expense ratio
Expense ratio continued focus on cost containment
369 382 397 403 415 310 336 103 115
21 23 28 29 30 23 2539 42 44 48 51 37 50
104 97 99 99 96 72 70
64.2% 63.5% 63.3% 59.7% 61.9% 61.0% 58.6%
31.6% 27.8% 28.2% 26.6% 26.7% 25.9% 24.0%
95.8% 91.3% 91.5% 86.3% 88.6% 86.9% 82.6%
2010 2011 2012 2013 2014 9M 14 9M 15
90.5%71.8% 69.8% 79.3%
60.1% 62.2% 73.6%
27.0%
29.2% 28.1%29.2%
31.6% 29.3%31.7%
117.5%
101.0% 97.9%108.5%
91.7% 91.5%105.3%
2010 2011 2012 2013 2014 9M 14 9M 15
53.5% 53.7% 51.8% 53.5% 54.0% 53.7% 45.5%
27.7% 34.2% 33.5% 38.8% 40.3% 37.6%33.9%
81.2% 87.9% 85.3% 92.3% 94.3% 91.3%79.4%
2010 2011 2012 2013 2014 9M 14 9M 15
73.3%94.5%
62.8% 59.6% 72.3% 73.3%
34.9%
39.0%
50.0%
43.3% 43.7%45.1% 42.4%
36.2%
112.3%
144.5%
106.1% 103.3%117.4% 115.7%
71.1%
2010 2011 2012 2013 2014 9M 14 9M 15
Continental Europe: Combined ratio per product lineOverall combined ratio within expectations
Motor: deteriorated due less favourable CY & PY claims Accident & Health: improved claims & less expenses
Household: benign weather compared to last year Other: claims low thanks to release provision on 2 old claims
Periodic financial Information I 9M 15 Results I 4 November 2015 39
NEP
NEP NEP
205 220 226 227 238 178 191NEP
1.18% 1.06% 0.95% 0.94% 1.00% 1.07% 1.03%
0.69% 0.68% 0.77% 0.63% 0.71% 0.41% 0.47%
(0.85%)(0.83%)(1.02%) (0.88%)(0.70%)(1.02%)
(0.57%)
1.02%0.91%0.70% 0.69%1.01%
0.46%0.93%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Continental Europe Life operating margin per product line
Guaranteed: all margins improving – above target range
Unit-linked: decreasing expense & other margin
Avg techn liabilities Avg techn liabilities
Periodic financial Information I 9M 15 Results I 4 November 2015 40
0.01% (0.05%) (0.01%) 0.01% (0.01%)
0.02%0.01% 0.01% 0.01%
0.02%0.01% 0.01%
0.41%0.51%
0.09% 0.11%0.03%
(0.03%)
0.04%
0.44%
0.47%
0.10% 0.11%
0.06% (0.01%)0.04%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Investment margin increased-as prior year was impacted by allocated impairments
Underwriting margin – prior year impacted by reserve strengthening in annuity business
Expense & other margin strong improvement in expense margin
Decreased expense & other margin related to less fees following lower UL sales
Expense &Other
Investment
UnderwritingExpense &
Other
InvestmentUnderwriting
In EUR bn 7.8 7.6 7.7 7.6 7.9 7.6 7.9 6.1 6.3 6.2 6.2 6.2 6.2 6.2
53
7
4
3
57
10
Q3 14 Q3 15
12
7
9M 14 9M 15
Life Non-Life
12
7
9M 14 9M 15Life Non-Life
In EUR mio In EUR bn
Non-Life combined ratio up mainly from higher incurred claims in Malaysia
In EUR bn
Asia: Headlines Result significantly up despite impact Asian equity market in Q3
Periodic financial Information I 9M 15 Results I 4 November 2015 41
In % avg technical liabilities In EUR mio
0.6
0.7
9M 14 9M 15Life Non-Life
Q3 14 Q3 159M 14 9M 15Q3 14 Q3 159M 14 9M 15
92.6% 91.4% 86.8%
1.73% 2.38% 2.20% 2.14%
123 214
135
222
111
123
In % NEP
* incl. non-consolidated partnerships @ 100%
12.18.4
9.0
12.8
2.12.8
0.2
0.22.33.0
Q3 14 Q3 15
47
1
4
3
51
4
Q3 14 Q3 15
143
195
188
Net result: incl. ≈ EUR 100 mio positive exceptional in H1 & impairments in Q3
Inflows* growth fuelled by China & Thailand
Life Technical liabilities slight decrease in Malaysia
Life operating margin Hong Kong: lower New Business strain in UL
Result non-conso partnerships: strong result in China & Thailand
2.8 3.1 3.0
34.941.0 40.1
37.744.1 43.1
FY 14 6M 15 9M 15conso non-conso
89.9%
Periodic financial Information I 9M 15 Results I 4 November 2015 42
+45%
Household
Motor
Guaranteed
Life
Non-Life In EUR mio
In EUR mioUnit-Linked
Asia: Inflows @ 100%Strong growth new business, boosted by successful sales campaigns
Accident & Health
Other
8,126
11,890
237
254
8,363
12,144
9M 14 9M 15
+17%
58 72
266318
7785
199
229600
704
9M 14 9M 15
Life Inflows up 45% (up 22% @ constant FX) New business premiums up 40% with EUR 3.4 bn single premium
(+29%) & EUR 2.6 bn regular premium (+58%). Renewal premiums increased to EUR 6.2 bn (+51%) benefiting from
prior year strong sales & continued good persistency Hong Kong +18% - New business down 10%; market impacted by
new regulations mainly in Broker channel China +51% - High persistency ratio & New business premium up
48% with very successful sales campaigns Malaysia +4% - New business premium down 3%; poor economic
environment & competitive market impacted sales Thailand +33% - New business premiums up 18%; strong
performance in regular premium in both Banca & Agency India +78% - Good performance in Banca with strong focus on group
retirement product & single premium UL
Technical liabilities – end-of-period Hong Kong : EUR 3.0 bn, up 9% vs FY 2014 Including non-consolidated JVs @ 100%: EUR 43.1 bn, up 15%
Non-Life Inflows up 17% (up 9% @ constant FX) Malaysia +12% - Mainly driven by Motor & MAT Thailand +30% - All product lines growing; especially Motor &
Personal Accident
43
(0.15%)(0.32%)(0.47%) (0.61%)(0.54%)
(0.93%)(0.54%)
(0.11%)
0.27%0.11% 0.42%
(0.29%)
0.93%
(0.54%)
2.52%
4.19%
3.13% 2.76%3.07%
3.04%
2.95%
2.26%
4.14%
2.77% 2.57% 2.24%
2.92%
1.87%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Hong Kong Life operating margin per product lineChange in product mix supporting expense margins
Guaranteed: operating margin slightly down but still well above target range
Unit-linked: lower new business strain
Periodic financial Information I 9M 15 Results I 4 November 2015
Avg techn liabilities Avg techn liabilities
Underwriting margin improved due to higher surrender margin
Expense & Other margin improved significantly following shift towards products with lower new business strain
Underwriting margin slightly improved due to surrender margin - partly offset by less favourable claims
Investment margin deteriorated due to lower realised capital gains
Expense & Other margin improved due to organic growth
2.13% 2.15%2.07% 1.94%
2.29% 2.08%2.14%
0.20% 0.21% 0.18% 0.62% 0.19%
(0.95%)
(5.01%)
(2.06%)(2.04%)
0.20%
(2.03%)
0.36%1.18%
(2.86%)0.21% 0.11%
2.67% 0.79%2.69%
2012 2013 2014 9M 14 9M 15 Q3 14 Q3 15
Expense &Other
Investment
Underwriting
Expense &Other
Investment
Underwriting
In EUR bn 1.3 1.3 1.4 1.4 1.8 1.4 1.8 0.5 0.6 0.7 0.7 0.9 0.7 0.9
Annexes
Equity / Solvency
Insurance Activities
Investment portfolio
General Account
General Information
Periodic financial Information I 9M 15 Results I 4 November 2015 45
In EUR bn
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs
Treasury bills0.1
Treasury bills0.0
Sovereign bonds 37.5
Sovereign bonds 36.6
Corporate bonds 26.5 Corporate
bonds 26.1
Structured0.3 Structured
0.2
Loans 6.1 Loans 7.1
Equities 3.8 Equities 3.8
Real Estate 5.0 Real Estate 5.2Cash 2.5 Cash 2.2
81.8 81.2
FY 14 9M 15
Asset mix Asset mix relatively stable – increase in Loans & Real Estate Decreased market value in bonds
Gross unrealized gains/losses on Available for Sale Total portfolio: decreased to EUR 7.9 bn (EUR 9.0 bn FY 14),
driven by UG/L on fixed income Fixed income: decreased to EUR 7.5 bn (EUR 8.5 bn FY 14)
Sovereigns at EUR 5.8 bn (vs. EUR 6.1 bn) Corporates at EUR 1.7 bn (vs. EUR 2.4 bn)
Equities: down to EUR 0.4 bn (EUR 0.5 bn FY 14)
Gross UG/L on Real Estate: up to EUR 1.6 bn (EUR 1.4 bn FY 14) - not reflected in shareholders’ equity
EUR 2.2 bn unrealized gains/losses on Held to Maturity (stable) - not reflected in shareholders’ equity
Investment portfolio Unrealized gains fixed income down – allocation to Loans up
Periodic financial Information I 9M 15 Results I 4 November 2015 46
Belgium19.2
Belgium18.2
France 6.2 France 6.1
4.2 4.6
Austria 2.8 Austria 2.81.3 1.3
Others 3.9 Others 3.6
37.5 36.6
FY 14 9M 15
In EUR bn
Sovereign bond portfolio*
Sovereign & Corporate bond portfolioValue fixed income portfolio impacted by evolution unrealized gains
Corporate bond portfolio*
Banking 5.1 Banking 4.6
Other financials 1.6
Other financials 1.7
Non Financials
12.8
Non Financials
13.3
Government related 6.9
Government related 6.4
26.5 26.1
FY 14 9M 15
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs
GermanyGermany
Southern EuropeSouthern Europe
Gross UG/L at EUR 5.8 bn (vs. EUR 6.1 bn) 94% investment grade; 88% rated A or higher Allocation to Belgium @ amortized cost down
EUR 0.8 bn due to redemption & sales Maturity bond portfolio close to maturity liabilities,
limited interest rate sensitivity
Gross UG/L at EUR 1.7 bn (vs. EUR 2.4 bn) Priority to investment grade industrials has led to
increased share within corporate bond portfolio of 51% (vs. 48% FY 14)
Credit quality remains very good with 95% investment grade; 66% rated A or higher
Periodic financial Information I 9M 15 Results I 4 November 2015 47
In EUR bn
Loan portfolio (customers + banks)*
Loan & Equity portfolioMore loans with guarantee
Loans to banks 1.1
Loans to banks 1.3
RE 0.2 RE 0.3Infrastructure0.2
Infrastructure0.2
Mortgages 1.5 Mortgages 1.4
Other 3.1Other 3.9
6.1
7.1
FY 14 9M 15
Increase in other: long term lending to social housing agencies in Belgium benefiting from explicit guarantee by the regions
Equity portfolio*
Gross UG/L at EUR 0.4 bn
Equities 2.2 Equities 2.3
Equity funds0.2
Equity funds0.3
RE funds 0.6 RE funds 0.6
Mixed funds & others 0.8
Mixed funds & others 0.6
3.8 3.8
FY 14 9M 15
* All assets at fair value except the ‘Held to Maturity’ assets; loans & real estate which are valued at amortized costs
Periodic financial Information I 9M 15 Results I 4 November 2015 48
Real estate portfolio
10/03/2010
Gross UG/L up to EUR 1.6 bn (not reflected in shareholders’ equity but contributing to available capital for solvency calculation)
Real Estate exposure mainly in Belgium
Investment Offices 1.8
Investment Offices 2.0
Car Parks1.1
Car Parks1.1
Investment Retail 1.3
Investment Retail 1.4
0.30.30.40.4
5.0 5.2
FY 14 9M 15
In EUR bn
Real Estate portfolio*
* All assets at fair value except the ‘Held to Maturity’ assets, loans & real estate which are valued at amortized costs
Investment WarehousesRE Development
Investment Warehouses
RE Development
Annexes
Equity / Solvency
Insurance Activities
Investment portfolio
General Account
General Information
50
33 46
Q3 14 Q3 15
22
9M 14 9M 15
11 13
2938
40
51
9M 14 9M 15
Operating Total
(467) (491) (445)
38 33 33
(130) (131)(132)
FY 14 6M 15 9M 15
RPN(i) RPI FortisEffect
Net result driven by revaluation RPN(i)In EUR mio
Accounting value of remaining legacies
General Account: Headlines Impacted by revaluation RPN(i) liability
Accounting value put option
In EUR mioIn EUR mio
Q3 14 Q3 15
P&L effect RPN(i): decrease liability following higher share price Ageas
Staff & Operating expenses up
Net cash position: down on SBB & establishment Intreas
4 4
9 13
1317
Q3 14 Q3 15
In EUR mioIn EUR mio
In EUR bn
12
Periodic financial Information I 9M 15 Results I 4 November 2015
9M 14 9M 15
(14)
(297) (124)
21
1.6 1.5 1.4
FY 14 6M 15 9M 15FY 14 6M 15 9M 15
(1,391)
(1,095)(1,189)
51
In EUR mio
1,6371,407
(200)
(329)
(100) (24) (99)395
125
FY 14 sharebuy-back
dividend upstream capitalrestructuring
Intreas investmentliquid assets
other 9M 15
Net cash position General Account at EUR 1.4 bn Return to shareholders & investment in business
EUR 100 mio invested in establishment internal reinsurance vehicle Intreas EUR 329 mio dividend (EUR 1.55 per share) paid out in May 2015
– paid dividend & holding costs compensated by dividend upstream
EUR 200 mio share buy-back executed in 9M 15 –2014 SBB completed as per 31/07/2015
Around EUR 0.3 bn of liquid assets with original maturity longer than 1 year are not included in net cash position
Periodic financial Information I 9M 15 Results I 4 November 2015
Roll forward net cash position
Periodic financial Information I 9M 15 Results I 4 November 2015 52
Status on various legal procedures Administrative & criminal proceedings*
AFM I : final - fine imposed FSMA: Court of appeal reduced original fine
20082007
May/June 08Communication re solvency & EC remedies
September - October 08Rescue operations & Split up of Fortis Group, spread over 2 WE’s
August 07Communication Q2 figures
AFM II : final - acquittal
September 07Capital increase, Prospectus, Communication about subprime exposure
May 07Press release re bid on ABN AMRO
January 08Press release on subprime & solvency
Criminal Investigation: referral to court asked for 7 individuals - additional investigation ongoing
Administrative proceedings
Criminal proceedings
* For a complete overview of all legal procedures, please check the contingent liabilities in the Interim Financial Statements
Periodic financial Information I 9M 15 Results I 4 November 2015 53
Status on various legal procedures Civil proceeding initiated by (associations of) shareholders
20082007
September - October 08
Split up of Fortis Group, spread over 2 WE’s
May – September 07Press release re bid on ABN AMROCommunication Q2 figuresCapital increase, Prospectus, Subprime
January – June 08Press release on subprime & solvencyCommunication re solvency & EC remedies
Enterprise Court (Ondernemingskamer) re certain facts relating to 2007-2008, Final judgement 06/12/13 mainly in favour plaintiffs
Stichting Investor Claims Against Fortis (SICAF) against Ageas ML & BNPPF; 2° proceeding also against board members & executives, awaiting Supreme Court ruling preliminary procedural questions
Deminor against ageas & 2 banks; interim judgment 28/4/14 ruling +/- 25% claimants not eligible; exchange of written arguments ongoing
BE – 2 claimants against ageas: awaiting decision consolidation with Deminor
Mr Lenssens representing several claimants against ageas, 1 bank, Belgian state & several executives, suspended pending criminal proceedings
Stichting FortisEffect against ageas & Dutch state; Judgement partly in favour of plaintiffs, Supreme Court appeal filed
NL - 1 shareholder claiming damages referring to FortisEffect judgment
Mr.Modrikamen against ageas, Belgian state & 2 banks; Interim judgement 05/11/14 ruling +/- 50% claimants not eligible, pleadings ongoing – Supreme court 23/10/15: no competence re Dutch defendants
Mr. Arnauts representing several claimants against ageas & 2 banks; suspended pending criminal proceedings
VEB collective action against ageas, former directors / executives & banks; hearings scheduled March 2016
Mr. Bos representing 7 shareholders against ageas, board members & executive; 1° instance mainly in favour of claimants, appeal filed, exchange of written arguments
NL 2 separate proceedings - Mr Meijer representing in each case 1 claimant against ageas, exchange of written arguments
NL 1 claimant against ageas & one Fortis executive: discussion on procedural issues
BE - 1 professional investor re damages following rights issue, hearings finished, judgment expected
Periodic financial Information I 9M 15 Results I 4 November 2015 54
Best estimate of timings as of to dateImpossible to provide accurate timing for next steps in legal proceedings
End 2015 First half 2016 Second half 2016
First instance
Pleadings Mr.Modrikamen
Patrinvest VEB Deminor
Judgment on the merits Patrinvest Mr.Modrikamen
NL - 2 separate proceedings – Mr Meijer NL- 1 shareholder
VEB
Appeal
Pleadings Mr. Bos
Judgment on the merits
Supreme Court
Judgment FortisEffect
Periodic financial Information I 9M 15 Results I 4 November 2015 55
Main characteristics Hybrids Leverage optimized at holding level & at AG Insurance
In EUR mio Ageas
Ageasfinlux Fresh
Ageas Hybrid Financing Hybrone
Fixed-to-Floating Rate
Callable
Fixed Rate Reset Perpetual
Subordinated Loans
Fixed Rate Reset Dated
Subordinated Notes
CASHES
% 3m EUR + 135 bps 5.125% 5.25% 6.75% 3.5% 3m EUR +200 bps
Amount outstanding 1,250 95 450 550 USD 400 1,110
ISIN XS0147484074 XS0257650019 BE6261254013 BE6251340780 BE6277215545 BE0933899800
Call dateUndated,
strike 315.0 mandatory 472.5
Jun 16Step up to 3M
Euribor +200 bps
Jun 24Step up to 3M
Euribor +413 bps
Mar 19 Step up to 6yr USD
swap + 533 bps
June 2027Step up after 12 years of 100bps
Undated, strike 239.4,
mandatory 359.1
Other On lent to AG Insurance
Subscribed by Ageas & BNP Paribas Fortis
Public issue Public issue
Coupon served by FBB, trigger ACSM
linked to Ageas dividend
Market Price (30/09/15) 63.83 101.55 105.72 106.36 87.11 77.07
Fortis Bank (now BNP PF)
AG Insurance (Belgium)
Annexes
Equity / Solvency
Insurance Activities
Investment portfolio
General Account
General Information
57
Cancellation bought back shares + new buy back
Total number of outstanding shares
situation 31/12/2014 situation 31/10/2015
Total Issued Shares 230,996,192 223,778,433
Shares not entitled to dividend nore voting rights 16,229,514 15,100,099
1. TREASURY SHARES Share buy-back 7,217,759 6,221,711FRESH 3,968,254 3,968,254Other treasury shares 399,597 266,230
2. CASHES 4,643,904 4,643,904
Shares entitled to dividend & voting rights 214,766,678 208,678,334
Cancellation 7.2 mio bought back shares
Periodic financial Information I 9M 15 Results I 4 November 2015
58
Shareholders structure
Based on number of shares as at 31 October 2015
Based upon press release 2 November 2015Based upon the number of shares mentioned in the notification received 6 May 2013Based upon the number of shares mentioned in the notification received 17 March 2014Based upon the number of shares mentioned in the notification received 16 January 2015Based upon the number of shares mentioned in the notification received 14 July 2015
Estimate byEstimate by
Ageas4.67%
Ping An
BlackRock, Inc.
Schroders
Franklin Mutual Advisers Identified retail
investors19%
Identified institutional investors
39%Other investors18%
Periodic financial Information I 9M 15 Results I 4 November 2015
AgeasPing An
BlackRock, Inc.Schroders
Franklin Mutual Advisers
Identified retail investorsIdentified institutional investors
59
Financial calendar 2016
Periodic financial Information I 9M 15 Results I 4 November 2015
17 February FY 2015 results
19 May3M 2016 results
27 AprilOrdinary & Extraordinary shareholders’ meeting Brussels
9 MayEx-dividend date
18 MarchAnnual report 2015 Embedded Value Report 2015
11 May Payment 2015 dividend
10 August 6M 2016 results
16 November 9M 2016 results
60
RatingImproved rating for holding ageas SA/NV
S&P MOODY'S FITCH
Operating AG Insurance (Belgium) A- / positive A2 / stable* A+ / stableentities Last change 30/03/15 10/03/15 10/12/13
Ageas Insurance Limited A- / positive A+ / stableLast change 21/05/15 30/03/15
Millenniumbcp Ageas Occidental Vida (Portugal) BB / positiveLast change 25/03/15
Millenniumbcp Ageas Occidental (Portugal) BBB / stableLast change 31/10/14
Millenniumbcp Ageas Médis (Portugal) BBB / stableLast change 31/10/14
Ageas Insurance Co. (Asia) Baa1 / stable A / stableLast change 16/01/13 26/03/13
Muang Thai Life BBB+ / stable BBB+ / stableLast change 29/12/10 16/12/10
Etiqa Insurance Berhad (Malaysia) A / stableLast change 25/09/11
Holding ageas SA/NV BBB- / positive Baa3 / negative* A- / stableLast change 30/03/15 10/03/15 31/07/15
* Ageas has requested in early 2009 that this rating should be withdrawn. Ageas no longer participates in Moody's credit rating process. Ageas does not provide, for purposes of Moody's rating, access to the books, records and other relevant internal documents of these rated entities.
Periodic financial Information I 9M 15 Results I 4 November 2015
61
Disclaimer
Certain of the statements contained herein are statements offuture expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Future actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in Ageas’s core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) interest rate levels, (vii) currency exchange rates, (viii) increasing levels of competition, (ix) changes in laws and regulations, including monetary convergence and the Economic and Monetary Union, (x) changes in the policies of central banks and/or foreign governments and (xi) general competitive factors, in each case on a global, regional and/or national basis. In addition, the financial information contained in this presentation, including the pro forma information contained herein, is unaudited and is provided for illustrative purposes only. It does not purport to be indicative of what the actual results of operations or financial condition of Ageas and its subsidiaries would have been had these events occurred or transactions been consummated on or as of the dates indicated, nor does it purport to be indicative of the results of operations or financial condition that may be achieved in the future.
Periodic financial Information I 9M 15 Results I 4 November 2015
62
Investor Relations
Tel:
E-mail:
Website:
+ 32 2 557 57 34
www.ageas.com
Investor Relations
Periodic financial Information I 9M 15 Results I 4 November 2015