Online ServicesOnline Services

Mr PowellMr Powell

On Line ShoppingOn Line Shopping

On-line shopping- On-line shopping- is the process is the process consumers go through to purchase consumers go through to purchase products or services over the products or services over the InternetInternet..

Popular because:Popular because: Quick processingQuick processing Easy to useEasy to use Benifical for international trading , Benifical for international trading ,

particularly on a personal levelparticularly on a personal level

Purchasing goodsPurchasing goods

Price comparison sitesPrice comparison sites Finding good prices on the internet Finding good prices on the internet

via comparison sitesvia comparison sites Comparison sites often have ratings Comparison sites often have ratings

and reviewsand reviews Can be done at any timeCan be done at any time Examples – kelkoo.comExamples – kelkoo.com

Process of shopping onlineProcess of shopping online

Online shopping system:Online shopping system: BrowsingBrowsing Adding itemsAdding items CheckoutCheckout Payment – debit/cheque/on delivery/smsPayment – debit/cheque/on delivery/sms

Selling goods onlineSelling goods online

Shopping carts systems (amazon)Shopping carts systems (amazon) Portal hosts (cafepress)Portal hosts (cafepress) Online auction business models Online auction business models

(ebay)(ebay)

Online transaction servicesOnline transaction services Utility services can be paid on line – Utility services can be paid on line –

such as:such as: Car tax / congestion chargeCar tax / congestion charge Council taxCouncil tax Parking finesParking fines

Example – PAYPAL.COMExample – PAYPAL.COM Buyer Protection PolicyBuyer Protection Policy Seller Protection PolicySeller Protection Policy Latest electronic security proceduresLatest electronic security procedures

Online bankingOnline banking Transactions and payments done via Transactions and payments done via

a secure websitea secure website Via standard web browser using Via standard web browser using

normal internet connectionnormal internet connection Virtual BanksVirtual Banks

Bank statement – MS money & quicken Bank statement – MS money & quicken compatiblecompatible

Electronic bill payment ( DD in the UK)Electronic bill payment ( DD in the UK) Funds TransferFunds Transfer Loan ApplicationsLoan Applications Account Aggregation (www.if.com)Account Aggregation (www.if.com)

Advantages of online Advantages of online bankingbanking

ConvienienceConvienience UbiquityUbiquity Transaction SpeedTransaction Speed EfficiencyEfficiency EffectivnessEffectivness

Disadvantages of online Disadvantages of online bankingbanking

Start up development lead timeStart up development lead time Learning CurveLearning Curve Bank site changesBank site changes Trust IssuesTrust Issues