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Executive Strategy Network 2012 Conference Breakfast

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Executive Strategy Network2012 Meetings

• May 1 & 2: New York City, hosted by PwCLeadership Development

• November 7 & 8 (Tentative): San Francisco

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Susan Lucas Conwell, CEOGreat Place to Work® Institute

Trends Among the 2012 100 Best Companies to Work For

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Key Headlines: “100 Best” 2012 Trends

• Trust remains a constant foundational element• Workplace culture is seen as a critical talent advantage• Employees are treated as brand ambassadors who promote

the company, and increasingly through social media and volunteering

• Caring for employees through focusing more than ever on wellness, financial planning and dependent care

• Tapping into increasing diversity through leadership positions, policies and benefits

5

The 2012 “100 Best”

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1. Google2. Boston Consulting Group3. SAS4. Wegmans Food Markets5. Edward Jones6. NetApp7. Camden Property Trust8. REI9. CHG Healthcare Services10. Quicken Loans11. Zappos.com12. Mercedes-Benz, USA13. DPR Construction

14. DreamWorks Animation15. Nustar Energy16. Kimpton Hotels &

Restaurants17. JM Family Enterprises18. Chesapeake Energy19. Intuit20. USAA21. Robert W. Baird22. The Container Store23. QUALCOMM24. Alston & Bird25. Ultimate Software

Top 25 Companies

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13 Companies on ALL 15 “100 Best” lists 1998-2012Cisco Systems Four Seasons Marriott Microsoft Nordstrom Publix Recreational Equipment (REI) SAS Institute

TDIndustries Goldman Sachs W.L. Gore Wegmans Whole Foods

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Industry Representation

Financial Services and Insurance (16)Information Technology and Software (13)Professional Services (13)Retail & Grocery (13)Manufacturing & Production (12)Health Care (12)Hospitality (5)Construction & Real Estate (5)

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The 100 Best Companies are Hiring

Industry Average FT Job Growth

Construction and Real Estate 0%

Financial Services and Insurance 7%

Healthcare 7%

Hospitality 4%

Information Technology and Software 16%

Manufacturing and Production 8% (most growth in energy)

Professional Services 5%

Retail and Grocery 11% (median 6%)

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The “100 Best” Employee Experience

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100 Best Benchmark: Increase Over TimeGreat Place to Work® Statement and Average

2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 199870

75

80

85

90

95

100

9190

9190 90

8988

8788

8788

89 89

87

84

8685

8685 85

8483

8281

8081 81

82

79

76

GPTW Statement Average of all Statements

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Top 10 vs. Top 100

Biggest differences between the Top 10 and the Top 100:

– Management’s actions match its words– Management involves people in decisions– I receive a fair share of profits– Promotions are fair– Favoritism and politics are avoided

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Community, Integrity and RespectTop-Correlated Statements • People continue to crave a sense of team and community, a sense of being

“all in this together.”

• This year even more than last, belief in management’s integrity (actions matching words, delivering on promises) is of utmost importance.

• Employees want managers to treat them as people as full members regardless of their position, show interest in them as people (not just employees) and involve them in decisions.

• People who believe their employer is a great place to work look forward to coming to work, have fun and feel that the workplace is emotionally healthy.

• While they are important, fair pay and training & development are not among the most highly-correlated statements – a reminder to commit to relationships first.

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Benefits and Practices

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Health and Wellness• 14 companies pay 100% of employees’ healthcare premiums

• The average healthcare premium coverage is 83%

• 25 companies changed coverage of healthcare in the past year

• 51 companies offer long-term care insurance

• 52 companies offer health insurance to retirees

• 51 companies pay employees for enrolling in wellness programs

• 40 companies have an onsite medical care facility

• 89 offer medical insurance to same-sex domestic partners

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Retirement and Financial Planning

• 100 companies offer a 401K or 403B retirement plan – 58 automatically enroll employees– 89 match employee contributions– 40 make a contribution regardless of whether the

employee contributes– 95 offer financial planning resources specifically

for retirement planning

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Diversity

• Notable increase over the past several years is seen in management and leadership representation of women and non-Caucasian employees.

• 100% of this year’s companies have written non-discrimination policies that include race, sex, age and sexual orientation.

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Tuition and Volunteer Benefits

• 90 companies offer tuition reimbursement

• The typical maximum per year is $5000, but the range varies widely (from $0 to $100,000)

• An average of 5% of employees at each company used the tuition benefit last year – Companies where 20-25% of employees used the benefit ranged

in industry: banking, research, insurance, healthcare, accounting, hospitality

• 48 companies offer paid time off to volunteer– 12 offer 3 or more full days

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Dependent Care

• 49 companies offer paid paternity/non-birth parent leave– 30 offer up to 2 weeks– 19 offer 3-8 weeks

• 50 companies offer onsite childcare or offsite, subsidized childcare– 31 companies offer onsite childcare – 35 offer offsite subsidized care– 47 offer backup childcare – 97 offer lactation rooms for nursing mothers

• 73 companies offer financial aid to employees adopting a child– The average amount provided is over $5000

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Social Media

• Communication remains vital to building trust with employees; transparency has become even more critical in the era of social media

• 75 companies mention use of social networking tools • Many best companies have employed a social media strategy

and/or social media team• Many use social media externally; internal social media tools

have followed• Internal tools common among best companies:

– Executive blogs– Employee blogs– Yammer/Chatter/company-specific tools– Utilizing tools to organize employee groups and events– Encouraging questions and dialogue in response to intranet posts/blogs

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Key Headlines: “100 Best” 2012 Trends

• Trust remains a constant foundational element• Workplace culture is seen as a critical talent advantage• Employees are treated as brand ambassadors who promote

the company, and increasingly through social media and volunteering

• Caring for employees through focusing more than ever on wellness, financial planning and dependent care

• Tapping into increasing diversity through leadership positions, policies and benefits

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Discussion

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What are you working on at your organization right now, that is raising the bar for you as a

great workplace?

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Thank you!

See you on May 1-2