Transcript

Top 10 Citrix

Tips and Tricks

Zumasys Technical Support Team

Kevin Fitzpatrick, Director of Technical Support

Zumasys, Inc

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Tips and Tricks

Additional Resources

Q&A

Session Agenda

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1 – Accessing Local Files

What’s with this popup every time I log into Citrix?

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1 – Accessing Local Files

You will see the prompt if your Citrix config allows you to access files on your local machine.

Why access local files? – My Documents, JPG, DOC, XLS, or other files

C$ on Client or Local Disk (C:)

It can be slow depending on the size of the file, so be patient when browsing your local drive.

Don’t forget to check ‘Do not ask me again for this virtual desktop’.

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2 –Disconnect vs. Log Off

Is there really a difference?

Why disconnect?– Leaves session hanging open in Citrix– Allows you to reconnect to your session– Can slow servers down if IE left open

Why log off?– Performs clean log off of session– Refreshes your session memory usage– Best practice at end of day

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2 –Disconnect vs. Log Off

Why can’t I see my prior Citrix session?

– Add your Citrix URL to the trusted sites.

– Make sure you are running the latest Citrix client.• http://receiver.citrix.com

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3 – Can I Use Dual Monitors?

Yes.

Why doesn’t my system see it as 2 monitors?

Need to train it to see your monitors– Span both screens– Log off Citrix– Wait for your config to write out– Log back in and it should go full screen

Test by expanding your app on one screen

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4 – Prudent Use of Applications

Citrix is shared environment.

Apps like YouTube and other Video sites slow Citrix down for everyone on the server.

Don’t leave applications open unless you need them, they still use memory when minimized. Internet Explorer is most common and takes a lot of memory.

Graphics Apps are OK but need planning for their use.

Adobe Acrobat can be really slow, consider using FoxIt PDF.

Sometimes a dedicated Desktop App can help.

Remember, others use the servers too.

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5 – Changing Password in Citrix

Yes, you can change your password in Citrix.– Click Start

– Windows Security

– Change Password

– Enter Passwords

– Click Blue Arrow

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6 – Management

XenApp 6.X – Citrix AppCenter

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6 – Management

Long Idle Time– Running apps slow system– IE is worst offender

Disconnected Sessions– Running apps slow system– IE is worst offender

Establish idle & disconnect time out policy– Automatically clears sessions– Cleans up memory leaks

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6 – Management

Check Hotfix status– Not all are needed– Some are specific

to an issue

Windows Updates– More issued

every month– Keep updated

on a schedule(monthly, quarterly)

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6 – Management

Director & EdgeSight for XenDesktop 7

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6 – Management

Session Details - latency, server name, Citrix policies applied, Receiver version, etc.

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6 – Management

Concurrent Session Trend

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6 – Management

Logon Performance

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6 – Management Who is Logged in?

Load Evaluator Trend

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7 – Citrix Froze Up

Why?

Sometimes only one App causing it

Check Task Manager(Right Click Task Bar)

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7 – Citrix Froze Up

End task on the app

Right click the app

End the process

Apps may show as “Not Responding”

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8 – Printing

Stuck print job?– Start / Devices and Printers– Right click printer– “See What’s Printing”

Check status

Right click and cancel

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8 – Printing – Extra Tips

Use short printer names, especially if you use Famous

Allow users to manage print jobs, less hassle for everyone

Review your printer policy – Auto Create?

Allow local printer connection, pro and con.

Update print drivers

Leverage print server near Citrix servers, not over WAN

Citrix compatible printers….!!!!!– Check your manufacturer

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9 – Shortcut Keys - RDP

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9 – Shortcut Keys - Citrix

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9 – Shortcut Keys

Full screen vs. window– Depends on client and Citrix version– Shift+F2– Use Receiver Menu– Home button

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10 – MAC Users

Get latest Receiver client

Did you update to Maverick’s? Do you use multiple monitors? There is setting you need to change before programs can use multiple displays. – Mission Control– Uncheck "Displays have

separate Spaces" option– Reboot

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10 – MAC Users

Full Screen View

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10 – MAC Users

Using USB devices in Citrix?

Access local drives

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10 – MAC Shortcut Keys

http://support.citrix.com/proddocs/topic/rec-mac-11-8/mac-optimize-keystroke-forwarding.html

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10 – iPAD Users

Receiver on your iPAD

– Call Support for your specific configuration and setup

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11 – What is your favorite Tip or Trick?

Do you have a favorite Tip or Trick in Citrix?

Share your Tip with the group

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Additional Resources

Citrix Quick Tip Guides - FREE– http://training.citrix.com/cms/index.php/general/xendesktop-quick-tips/

Video Link for Installing Citrix Receiver Video– http://www.youtube.com/user/Zumasys/playlists

Great Tech Website for Citrix Info– http://www.brianmadden.com/

“Clouds come floating into my life, no longer to carry rain or

usher storm, but to add color to my sunset sky.”

-Rabindranath Tagore

Nobel Laureate in Literature

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