Yammer starter kitGetting started
Welcome to Yammer! Here are a few things you can do right now to get you up and running in no time.
Get started
Sign up for YammerTo join the Yammer community, simply go to www.abb.com/yammer and log in using your work email address and Windows password. You will then be redirected to an ABB login page where you will enter the same login details again. Thanks to single sign on, you should only have to go through this process once. You are now ready to start!
Yammer starter kitProfile
Complete your profileYour Yammer profile helps your colleagues learn more about you, your background and your expertise, while letting them put a face to a name.
While already on Yammer, click on Account in the top navigation at the top right corner of the screen, then click on Edit profile.
Your full name, email, job title, department, location and phone numbers are automatically added to your account by the system.
Add other information relevant to your work, such as biography details, expertise or interests.
Click Save.
Upload a picture of yourself.
Yammer starter kitEmail notification settings
Personalizing your email notification settings is the best way to make sure you stay up to date with relevant posts without feeling overloaded, so that you can focus on what matters and get your work done in the most effective way.
Click on Account in the top navigation, then click on Edit Profile.
Click on Notifications in the left navigation, then on the ABB on Yammer network.
Check or uncheck the boxes next to the list of ‘Email me when’ options to specify when you would like to receive email notifications. The image below displays the recommended notification settings.
Do the same for groups and adjust your settings to receive alerts when there is new activity.
Click Save.
If you are a member of external networks, please note that your notification settings must be customized for each network separately.
Yammer starter kitGroups
Join groupsGroups are spaces for internal collaboration dedicated to a certain topic, project or shared interest. It allows you to collaborate with the relevant people and get the information you need to get things done. Once you join a group, it will appear in the left menu and new posts from your groups will appear under Home in the left menu in the Following tab.
Click on Groups in the top navigation.
You can also type a keyword in the search field or click on the All Groups tab to find an existing group.
Hover over a group name and click Join next to the group you want to join.
You can use the search field in the top navigation not only to find groups, but also specific people, topics and conversations.
Yammer starter kitColleagues and topics
Follow colleagues and topicsFollowing your colleagues as well as topics is a great way to be alerted of new posts around a specific topic or a specific person. Once you follow a person or a topic, new posts from this person or around this topic will appear under Home in the left menu under the Following tab.
Follow colleagues
Click on the People tab OR type a name directly in the search field in the top navigation.
Browse the list.
Click Follow next to the person you would like to follow.
If you don’t see a colleague who is part of your community, you can invite them to the network by clicking the Add button in the top navigation.
You can use the search field in the top navigation not only to find groups, but also specific people, topics and conversations.
Follow topics
Search for a specific topic directly from the search field in the top navigation.
Select the topic of interest, then click the Follow button on the right.
Yammer starter kitConversation
Join the conversationShare your ideas, start a discussion, reply to a colleague, ask a question: your posts encourage collaboration and stimulate others to contribute.
Put your cursor in the field marked ‘Share an update’ and start typing.
Add colleagues above the dotted line to notify them, similar to the ‘Copy’ function in email. You can also add them directly to the post: type a name starting with a capital letter and select select the name once it appears as suggested on the list.
You can add a file or image by clicking on File, then drag and drop a file from your computer or choose an existing file onYammer.
Make sure you post to the relevant audience. Click on the ‘Post to my colleagues’ drop-down menu to change this to a specific group.
Click Post.
Yammer starter kitCategorize your posts using topics
Use topicsWhen posting a question or starting a conversation, make sure you add a topic to make your post search-friendly and easy to find. You can follow a topic to ensure that all conversations tagged with that topic are delivered to your feed.
Click on the Topic icon below the post field, then choose the one from the suggested ones or type the topic of your choice and click Add topics.
You can also add a topic directly in the post by adding a hashtag to the word without adding a space (example: #strategy or #yam-mer_wishlist if there is a space in the name of the topic).
You can also add topics to other people’s posts by clicking More below a post, then Add topics.
Yammer starter kitMultiple devices
Take Yammer with youStay connected with Yammer at any time and from anywhere, using your computer browser, standalone desktop application or mobile device.
To see available apps, go to the Apps tab in the top navigation.
Desktop app: send and receive Yammer messages directly from your desktop.
Mobile apps: use Yammer on your favorite mobile device: iPad, iPhone, Android and Windows Phone.
Email integration: send and receive Yammer messages by email by replying directly from your email inbox. Add a double hyphen (--) to exclude your email signature.
For more information or to download applications, please visit www.yammer.com/abb.com/apps.
Yammer starter kitMultiple devices
- Like a comment: show that you agree with someone or acknowledge receipt of the message
- Conduct a search: view conversations, files, groups or subject-matter experts around a specific topic
- Post an update: start a conversation and get feedback from others
- Share a helpful link: post timely articles and relevant news so others can benefit
- Reply to a post: provide answers, insights or suggestions
- Ask a question: collect answers and help others benefit from collective wisdom
- View your colleagues’ profiles: get to know your co-workers’ background and expertise
- Mention colleagues: draw their attention to the conversation using the @name symbol
- Send a private message: discuss an issue less relevant to others by sending a private message
- Praise a co-worker: recognize a job well done and efforts that go above and beyond
- Email a file or page: share a file or page from anywhere, anytime
- Collaborate on a file: follow, share, and discuss files to any message for others to preview and comment
- Share a conversation across groups: share existing conversations in a group with others, in a private message or in another group
- Take a poll: gather opinions and feedback from others to help inform your decision
Take time to explore Yammer – go through the list of available training resources - you‘ll quickly get the hang of it.
Use Yammer to…
Yammer starter kitTips and tricks
Search before you post
Before posting, search for the topic first and explore tags for existing relevant conversations. Use the ‘advanced search’ function to restrict your search to a specific group or timeframe. This will help limit repetitive messages. Use the Yammer FAQs, user guides and video tutorials to help clarify common concerns. Post all questions about Yammer functionality and other tech-nical questions to the ‘Yammer training and support’ group so that others can benefit from the answers given to your question.
Stay away from information overload by customizing your email notification settings, and by setting your Yammer feed to ‘Following’ as default, which only displays posts related to people or topics you follow. You can also stop following conversa-tions and topics that are no longer relevant to you by clicking on the ‘Remove from Inbox’ button in your Inbox.
Make your posts easy to find
- Post in the appropriate group: Make the posts visible to the right audience – posts in the ‘All Company’ feed are often left unanswered because those who could contribute are unaware of the conversation
- One post, one topic: Categorize your posts by using tags and topics so that others can find them. By adding a keyword preceded by a hashtag (eg. #yammer), those who follow the topic will be notified and can join the conversation
- Notify colleagues: Notify those who could help fuel the discussion, answer your questions or refer you to the right subject-matter expert by adding the @name symbol.
Bookmark relevant conversations
Bookmark conversations so that you can revert to them at a later time when it suits you best. Simply click on the ‘More’ button found on every post and visit your profile to view all bookmarks.
Have a clear purpose in mind when starting a group
Thinking of creating a group? Have you searched to see if a similar group already exists? Do you have a clear purpose in mind and are you prepared to manage content to keep conversations lively and surface relevant content? If so, and you want to create a group, please follow the group naming convention to ensure your group is easily searchable.
Keep things open
While groups can be both public and private, keep your groups and messages public when possible so that Yammer stays a truly transparent collaboration platform.
Share your successes with the community
Is Yammer helping you perform better at work? Do you get responses faster than via email, is it easier to manage a project or are you adopting a new way of working that you discovered through Yammer? Your stories can inspire others; please share your examples in the ‘Yammer success’ group or tag your posts with the #yammerworks topic.
Yammer starter kitA few things to keep in mind
Yammer isn’t Facebook
While Yammer has a look and feel similar to Facebook, Yammer is an enterprise social network used to surface relevant information among colleagues. Some of the things you share on Facebook may not be appropriate or relevant for your colleagues on Yammer, where the purpose is to facilitate business-relevant conversations. Please share your thoughts that are not related to work to a specific group designed for that purpose, such as the ‘Just for fun’ group.
Posting in the ‘All Company’ feed
Yammer is shared with all employees in the company - not just your close colleagues. The group functionality in Yammer allows you to share posts with more limited and relevant audiences.
Please be careful when posting in the ‘All Company’ feed. Think of it as sending an email to everyone in ABB. How often have you done this before using Yammer?
Writing style and tonality
Context: Make sure you post in the right group and reply to the right person in threads Format: Keep your messages short; shorter posts are more widely read Tonality: While messages tend to me more conversational and less formal, please keep the tone of your posts constructive and helpful.
Confidentiality and usage policy
When joining the Yammer network, you have to accept the ABB usage policy on Yammer. Please remember that the ABB Code of Conduct applies to Yammer, too.
Yammer is as secure as non-encrypted email. Please do not share confidential client information in Yammer and keep in mind that internal information can sometimes end up being communicated externally.
Need help getting around Yammer?
- If you haven’t done so already, make sure you join the ‚‘Yammer training and support’ group where you can find resources such as user guides and short video tutorials, and where you can ask others for guidance.
- In case of technical difficulties, please send an email to [email protected] and our colleagues will assist you promptly.
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